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Realtyna has a rating of 3.35 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Realtyna most frequently mention support team, and customer service. Realtyna ranks 16th among IT Services sites.
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I have been with Realtyna going on 4 years now and the support I have received is top-notch. Quick responses, and most importantly to me they always find the solution. I have been building websites for the past 20 years on different platforms, after extensive research and the knowledge I already developed Realtyna had everything I was looking for. Excellent SEO, EXCELLENT! Back office flexibility is endless and the support I get from Ashton, John, Leo, Saul, Amy (I'm missing many) is excellent! I can tell when I'm communicating with Realtyna they have the same drive and enthusiasm I have making sure my sites are running smoothly. Thank you Realtyna, keep up the great work!
I was using Realtyna for over 3 years. My site's update was getting wrong and late info. Homes were already under contract by the time it was updated on my site. They couldn't fix the problem because my support services was up for the year and I Had to Pay $200 for them to address the problem. If I could go back I'd rather Pay Boomtown/ Lofty/ or Sierra interactive. I Liked the All up front cost options and not having to pay monthly but the software doesn't compare CRM was poor the App for ISO and Android wasn't great either. I Wouldn't Recommend Realtyna... BTW they give their clients incentives if they write a Good reviews.
I am currently trying to get my website up and running after many frustrating weeks of back and forth with the support team - they are not located in the US and so every email right is not returned until at least 24 hours later. I paid $250 for the WPL and it has an extremely confusing back end and zero documentation about how it all works. They'll try to send you to the "Knowledge Base" which is just a bunch of jumbled articles about a few issues you may have. Much of the service staff doesn't not understand or write in English and they emails I receive back make zero sense.
Also I paid $950 for the MLS integration and then they tried to start nickle and diming me for more money in order to customize the way the information is displayed on the website. Some of the titles are not even in proper English or make no sense to anyone that would be looking at the website, yet again, you'll have to pay more if you want them to change anything for you.
I am really busy trying to do other parts of my job and this has been an excruciatingly long and frustrating process. If you have other options, I would investigate them first.
Also, I doubt that the rest of these reviews are real.
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Realtyna offers a complete set of integrated WordPress plugins for creating SEO friendly and advanced Real Estate websites.
Hello Molly,
We have read your review and would like to address your concerns. If you are not satisfied, please know that you are protected by our satisfaction policy, like all clients. You can simply submit a refund request form and receive your money back. We have many satisfied clients but be rest assured that our refund policy is available if you need.
Also, in addition to our Knowledge Base, which is comprised of FAQs, we sent you manuals for all of the products you purchased. Perhaps you didn’t see them in the welcome email, so the links are below again for your review:
http://wpl.realtyna.com/wassets/wpl-manual.pdf and
http://wpl.realtyna.com/wassets/mls-addon.pdf
Also, the Knowledge Base “KB” articles are located here:
http://support.realtyna.com
Our technical support policy is clearly stated on our website. We respond to all technical support needs within 48 hours via our ticketing system. We do have native English speaking staff, however, transferring technical information to a person without technical knowledge can be challenging at times. Some of our technical staff are not native English like you mentioned.
About the existing reviews, all of the Site Jabber reviews are authenticated with Order-ID. So your doubt about this is unwarranted. The reason that we have great reviews only, is our generous refund policy for sending away unhappy clients in any case. https://realtyna.com/return-policy/. Unlike our competitors, we only keep the happy clients.
We hope to resolve any concern you may have directly with respect to the support agreement that we have. Please read the support coverage once again about our commitment (especially support response time and any customization request that is out of product) and we will be happy to address it. https://support.realtyna.com/index.php?/Knowledgebase/Article/View/457/0/realtyna-support-coverage. Otherwise, you can open a general refund ticket and we will arrange it based on our policy.
Thanks.