I am preparing for CELPIP test and found the online promotion of the pertinent materials selling by the writereadthink, and based on it with the phone number provided, I called and talked with the owner Julie regarding the materials, and she sounded very nice, understanding, and supportive; she answered my questions /concerns and promised me so many things including fully refund me if I wasn't satisfied with the materials I had paid for, for which, she even texted me this promise via phone text messages, but less than 10 minutes later, she texted me again no refund at all, for which I called her reminding her promise she had texted me less than 10 minutes ago as we as the importance for a business to keep their promises, then she texted me again the 100% refund became to 50% and all the materials became ONLY TWO PARTS of the materials would be refunded... and even worse, after I informing her that I had e- transferred her the money to buy the materials with the password to accept the money... the previous messages (including her promises all disappeared on my phone)... fortunately, I found that previous messages before today all were gone in time, I canceled the transaction of my e-transfer...
Spending my previous time to share my bad experiences is to remind you that life teaches us to use the right way to protect ourselves especially kind and genuine people who usually and easily trust others.
Anyhow, just a kind reminder for the people who want to buy her materials or services and have received her promises, you'd better to
1. Ask her to provide her promises in written,
2. You'd better to copy and save her promises;
3. Try to avoid using texting messages, which is not safe at all, they could be deleted by other party without your awareness ( I don't know how but it happened to me)

The screenshots are all from her because I can't see anything from my end... if you hadn't canceled the transact of my money in time, she wouldn't have sent me the screenshots... in short, she tries her best to get your money, for which she could promise anything both verbally and in written, and later she could change everything she wants and destroy the evidence of the promises she had made after she receives your money. BE CAUTIOUS!...
Good luck with this owner everyone