I purchased tickets from Razor Gator through the Seat Geek website at 3pm on Saturday for a noon game on Sunday. The tickets were electronic tickets and after I didnt receive an email with the tickets for four hours I tried contacting Razor Gator and Seat Geek. I emailed Razor Gator twice, I emailed Seat Geek twice, I left two phone messages for Seat Geek, Razor Gator was closed and doesnt accept phone messages, I posted a comment on the Seat Geek facebook page because they dont allow visitor posts, I facebook messaged Razor Gator twice, and I facebook messaged Seat Geek. In these ten messages I emphasized I need these tickets emailed to me by 9am in order to print them in order to reach the game in time. Out of the ten messages I received one response saying Razor Gator would contact the seller when they open for business at 11am. Seat Geek emailed me at 10am saying they couldnt help me because the tickets were purchased through Razor Gator even though I purchased the tickets on their website. The tickets were emailed to me at 10:30am, too late for me to get to the game on time.

Fortunately, I purchased a different set of tickets from a competitor website. I wont name the competitor because this isnt an ad for a competitor; its an indictment on the exceptionally poor customer service by Razor Gator and Seat Geek. However, I will say that this competitor requires all electronic tickets to be available for instant download two days in advance of the event to avoid this predicament.

The poor service wasnt over just yet. I emailed Razor Gator again and asked for a refund because I wasnt delivered the tickets in time and on Sunday I received an email response that I would receive a refund. On Thursday I emailed Razor Gator again to see why I hadnt received a refund and I was told that no refund was processed, but this time it would get done. I asked for a receipt or screen shot to prove the refund was processed and I was told they wouldnt give me any proof the refund was processed, but this time they would do it. The one positive thing I have to say is that I did get a refund, albeit 10 days after the event that they couldnt deliver tickets for.

I emailed Razor Gator and Seat Geek and asked if I would get a discount off a future purchase because of this issue and both emails were ignored. I will reiterate do not buy from either of these websites.