• Ralph Lauren

Ralph Lauren

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Overview

Ralph Lauren has a rating of 2.87 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ralph Lauren most frequently mention customer service, return policy, and polo shirts problems. Ralph Lauren ranks 17th among Designer Clothes sites.

  • Service
    27
  • Value
    27
  • Shipping
    23
  • Returns
    20
  • Quality
    27
Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
1
Negative
6
18
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I shot with Ralph Lauren quite often and for me not to be able to do an exchange was very disappointing.
  • I was forced to take a store credit for more of their lousy customer service and overpriced merchandise.
How would you rate Ralph Lauren?
Top Positive Review

“Who knew they'd expand so much”

Thomas M.
1/3/24

I love clothes from this brand. Initially thought to be an attire for golf players, ralph lauren has expanded its influence so much, nowadays many people around the globe wear their polos. Sincerely speaking, not only polos are of high quality, but sweatshirts and hoodies as well. Plus the price doesn't bite much, actually. There is clothes both from the mid-segment and luxurious one.

Top Critical Review

“Exchange Policy”

T T.
12/1/23

I Was not happy with the return policy. Attempted to do an exchange for a smaller size and was not able to due to the payment method. I shot with Ralph Lauren quite often and for me not to be able to do an exchange was very disappointing. The representative stated to me that I would have to do a return and then make the purchase all over again. I asked, would I still be able to get the same discount And the representative stated that I would not be able to get the same discount that I got originally. So make sure you know your right size because Ralph Lauren will not make it easy for you to do an exchange.

Reviews (150)

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Reviews that mention popular keywords

ralph lauren (47) customer service (39)
Thumbnail of user robertn1798
1 review
1 helpful vote
October 3rd, 2022
Verified purchase

I bought Ralph Lauren sweat pants thinking i would get good quality sweat pants for $125.00. The issue is the pants have a horrible design not thoroughly designed, causing everything to fall out of your pocket 100% of the time you sit down. The pockets open to the side and do not hold anything in them. Had simulator issues with $200 sunglasses which are cheap, flimsy, scratch easily, and both hinges had both screws come loose. For the price its although im paying full price for 1/10 of product. It makes no sense to design products so thoughtlessly.

Tip for consumers:
Ralph Lauren is overpriced and have extremely bad designs.

Products used:
Sweat pants

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Value
Shipping
Returns
Quality
Thumbnail of user vichinskymd
1 review
0 helpful votes
July 9th, 2023

I love Ralph Lauren, exceptional quality, outstanding styles, there is nothing bad that you can say. I can't understand the bad reviews. You get what you pay for. However, these items are forever.

Tip for consumers:
My entire family wears RL

Products used:
Shirts, sweaters, dresses, towels

Service
Value
Shipping
Quality
Thumbnail of user robertb5514
2 reviews
3 helpful votes
November 1st, 2021
Verified purchase

I have purchased RL clothing for 40 years. I shop the sales, bc it is otherwise expensive. Bargains can be found. The clothes are consistent in high quality and sizing. They always ship in boxes and returns are painless. Service is first rate. Ordering directly from RL avoids imitations. Still my go to brand for casual to sharp dress.

Tip for consumers:
Be patient and wait for sales.

Products used:
Many purchases of shirts, pants, belts, coat and sweater.

Service
Value
Shipping
Returns
Quality
Thumbnail of user owend72
1 review
0 helpful votes
July 16th, 2022

I have been buying Ralph Loren for some time now, and am a very satisfied customer. Their clothing, particularly their sweaters and polo shirts, are high quality. I have purchased numerous sweaters, and love the material and fit. Material does not pill, which is another plus! I plan to continue shopping at Ralph Loren for years to come!

Thumbnail of user markf2171
3 reviews
0 helpful votes
September 5th, 2022

I accidentally found this online store and decided to order for the first time and I have never regretted, delivery was very fast, everything came in good condition
As a result I am satisfied

Thumbnail of user kevinp300
2 reviews
15 helpful votes
March 6th, 2019

They have the best jackets. I simply love their collection. Always eager to buy from here. This is my favorite place for shopping. This brand is worth of it's price. Their online service is great.

Products used:
Their clothes.

Service
Value
Shipping
Returns
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Thumbnail of user lillyg3
48 reviews
187 helpful votes
September 18th, 2022

I love when I can catch a sale and pick some classic up. I have not been liking the shirt cuts as much. Wish would go back to more substantial weight cottons on the oxfords or the longer polos with a boxier fit than the slim fit. They are not ver forgiving. I like a dress $#*! that look heavily starched. Also wish they would troll through the early years and re rerelease some of their more beautiful clothing for the 80's and 90's, like super thin silky sweaters and sofe cable knits. All cotton suits w/o lycra or scratch fabric.

I do buy as many of their bedding items as I used to as the cotton percale just does not seem as soft or get as soft and velvety. I hate sateen and the fact that everything sticks to it, so avoid that like the plague. I used to only buy their sheets and Shabby Chic's as I love the feeling of vintage cotton sheets that feel cool and buttery soft and just get better and better.

Wish that there was more plaid pretty bedding as my kids like that for the dorm. I am not big on cabbage roses or their ruffly stuff or the embroidered or embellished linen, but do like some old romantic patters more like liberty prints, and anything 70's-90 Laura Ashley or modern things with dots, stripes, and definitely
simple good quality thick solids. Lately the bedding too fussy for me. Wish they would bring back some of the Indian block prints that used rough borders around the motifs as part of the patterns.

Mainly i want their bedding to look like something you would use in a beach house on the Vineyard, or prints that Jackie O' and Diane von Furstenberg would sport on a wrap dress.

The homeware prices on frames, pillows and dinnerware are obscenely inflated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user simpsonh7
4 reviews
8 helpful votes
February 28th, 2019

The quality of the material was so good. I ordered a jacket and it was so cool. They surely have the coolest jackets. Their stuff is so satisfying and really co-operative customer service. Buying such a jacket is really worth the price.

Products used:
Jackets and blazers.

Service
Value
Shipping
Quality
Thumbnail of user luisc180
4 reviews
1 helpful vote
July 10th, 2019

The quality is amazing of each and every piece you purchase here. The style of RL is sophisticated and great for a work place

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 5th, 2018

I bought some pretty nice ralph lauren jackets and rain apparel in plus size lmthat has lasted for quite awhile and the material to has not come undone

Thumbnail of user josianap
3 reviews
27 helpful votes
April 9th, 2016

Great clothes, awesome sales, wonderful customer service. S&H fees are free or very reasonable. Ralph is the best!

Thumbnail of user danie4548
1 review
1 helpful vote
June 5th, 2017

I so miss the rugby like but the new D&S line is very nice. I like how they gift wrap everything and delivery very quickly. The candles are sweet also.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gohm
28 reviews
83 helpful votes
July 29th, 2017

High quality clothes with top-notch designs. Classic and stylish.
Never tried out the customer service, so mayyybeee the customer service is as bad as the one star reviews say. Never had to return anything either.
The size charts are very accurate and the designs are really good! Their loose-fit clothing don't look unflattering, and their slim-fit ones actually make me look slimmer than I actually am:)
The photos depict the designs and colours accurately.
Shipping may be slightly delayed, though you'll still receive your stuff within the expected time frame. For example, on both my orders, I was notified that my items will come on a certain day. I even went to the FedEx site to verify with my tracking number, and the info is the same on the FedEx site. Then on the day, the expected day of delivery suddenly disappears on both sites and my items are clearly nowhere near the destination. It's only on the NEXT day that FedEx says I'll get the item. So basically both times my items came a day after the predicted day. Nevertheless it seems like it's FedEx's fault.
I wouldn't say the items are cheap though, even after the discounts. I'll still buy from Ralph Lauren nonetheless.

Value
Shipping
Quality
Thumbnail of user carolynp20
29 reviews
110 helpful votes
January 9th, 2016

Ordered boots online and the next day they went on sale. When I called to ask for an adjustment, I was not even done asking when the rep. Was already giving me the credit.
Now, that's good customer service.
They are in my "favorites".
Good job, Ralph Lauren.

Service
Value
Shipping
Quality
Thumbnail of user rong75
17 reviews
45 helpful votes
June 23rd, 2016

Polo Ralph Lauren is great and being one who loves labels I have to say buying online is the best. They're always having sales online that aren't necessarily in the stores.
There is one thing that I have had to learn now that I am 40 (years old) my body's shape has changed a bit (still fit) but I can no longer wear the thinnest size anymore. I prefer their custom size and they don't always have the custom size in all the lines I prefer.

Thumbnail of user tonyi9
4 reviews
0 helpful votes
October 29th, 2016

Love it!

Thumbnail of user lacym25
1 review
1 helpful vote
June 18th, 2016

I order a jacket for my spouse. It go delivered on time. Someone stole it off my porch. I called Ralph Lauren and they saved the day! They replaced the jacket, paid for expedited shipping and gave me a 15% discount for my inconvenience! I can't thank them enough!

Thumbnail of user brandonr31
1 review
0 helpful votes
March 9th, 2016

Ive not had a Problem with Ralph Lauren. Ive only ordered there once but still I had no issues.

Thumbnail of user ghadirg
14 reviews
13 helpful votes
May 20th, 2014

Bought a coverall for my baby boy. Adorable bear-print design, breathable cotton texture, and affordable as well. I love it and will shop around again.

Thumbnail of user anitab7
2 reviews
2 helpful votes
January 11th, 2013

Every few months I get these awesome 65% off sale offers on my email, ordering online is pretty simple and I always get the cutest stuff for my 7 year old daughter. The only thing is when looking for baby stuff you may not always get the size you are looking for (but products that are not on sale are always available) Yesterday o got 70% off! Great style, great site.

Thumbnail of user caras1
16 reviews
55 helpful votes
May 9th, 2013

Ralph Lauren has some of the most beautiful and well designed clothes. The site is easy to use, and they have great customer service.

Thumbnail of user irenem20
14 reviews
36 helpful votes
June 3rd, 2014

Great suit, nice bargain I had. Ralphlauren's always a good choice isn't it.

Thumbnail of user michelley8
4 reviews
12 helpful votes
November 16th, 2015

Love Ralph Lauren swimwear and crochet coverups. I own just about every crochet and solid style. Quality is amazing. I love the water so I spend alot of time boating and swimming. So beautiful and comfortable.

Thumbnail of user kimm9
17 reviews
69 helpful votes
May 23rd, 2011

Ralph Lauren's clothes are of exceptional quality and the website makes it easy for you to shop. I love RalphLauren.com. This is a great place and you do get deals is you are patient and wait. I have shopped with them for years and I love their offerings. I have only returned one item because the dress was not my style and they refunded me promptly. I have no complaints about this company or their web site. I wish more businesses we like them.

Thumbnail of user lanef
121 reviews
355 helpful votes
December 29th, 2011

Love, Love, Love... the products and the customer service is diamond! The new returns policy leaves much to be desired, but customer service is still first rate. I have to say. Com is better than the stores and the stores are pretty terrific all around. RL has the best items and best quality items, and you can feel good about your order being sent properly. Great sales... I just love this site

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About the business

Ralph Lauren offers luxury and designer men's and women's clothing, kids' clothing, and baby clothes. Enjoy free shipping on orders over $125. Ralph Lauren

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