Ralph Lauren

I went into the store in Yorkdale mall and the workers were extremely racist towards me. As a paying costumer I feel very offended and very disappointed I've never felt so humiliated in my life. DO BETTER

This company gives 0 $#*!s to its customers, the return I made by Nov 28 still hasn't been refunded yet, and non of their CS want to help. They have indifferent attitudes and their return policy is not fair for Paypal users. This is a boomer company still making boomer style clothes, which has not caught up to the customer-centric mindset of a modern fashion company. AVOID your pain, I am still waiting for my dollars to be returned to me!

No customer service, and quality went down hill big time, bought something on January 14 said it shipped on the 15th still has not moved only a label was created almost 10 days now Fed Ex still has not picked it up, emailed them a few times already and really get no answers, it's sad all the money I spent with Ralph Lauren I will never use this website again rather go through eBay.

Bought a bunch of polos. One was manufactured over two years ago! Of course it faded and shrank like crazy after just one wash. Quality control is clearly absent now at Ralph Lauren.

The new ones are thin and sloppily made. No quality at all. I'm a clothes expert. My last 3 visits I bought zero. The smalls are to big for me. I'm 5 7.5 and 160. The t shirts last less then 9 Mos and cost a fortune. Close em down. They no longer have any quality. None. Goodbye pole.

I would rate it 0 if i could
I tried to reach out on several occasions for assistance and never got any helpful information. I guess Ralph lauren can afford to treat their customers this way

I bought a pair of men's shoes in my size, and they are too small. Also, the instep has huge wrinkle inside. Customer service gave me a return slip and after waiting a month they returned the exact same shoes without explanation. So much for the 30-day return policy.

I bought a winter hat from Ralph Lauren in October 2021 through Next but did not wear it until this winter. I wore it 3 times before the bobble on the hat fell apart. I contacted Ralph Lauren who advised me to contact Next. I do not feel that this is the fault of Next as it is not their product. Will not be buying from them again

My husband purchased at the natick mall Massachusetts several sets of your socks. The first set of 6 didn't fit well and would bunch uncomfortably. He still has them but doesn't wear them. Of The second set of 6 technical support socks that fit nicely, 3! Pairs developed holes in the hill. We threw away the first pair. We have pictures of the 2 second pair w holes in one of the socks. We believe those are defective. No place to send a pic.
Tried to find a place to email/ post on their many sites. My post above was rejected. Tried to call- the number doesn't accept calls. Not nice.

DO NOT BUY THEIR BED SHEETS or anything else for that matter! Not only are their bed linens scratchy and irritating on the skin, their customer service is terrible. Sent multiple emails asking questions, took weeks to get responses, only to have them tell me sorry that they did not honor or stand behind their products. And basically said tough, you're out of luck unless they have a defect. Greedy company.

They send you a coupon saying it's a token of their appreciation for your having purchased something. When you return to the store to purchase something using the reward coupon, they tell you it's not valid for another two weeks...Scam Artists!

I tried placing an order on their website and tried several cards and all got declined. After spending hours on the phone with customer service, they claimed that the issue was with their third-party processing system, which they have no access to, and told us we will not be able to order anything from their website. This is beyond inconvenient and frankly, they lost me and all my family members as customers. If they do not know how to access their incompetent third-party system, then they are doing a lousy job of managing their own website.

I bought two polo shirts and it turned out big. I called them same day and they refused to replace it

Purchased two pair of jeans and shoes from RalphLauren.com on December 28,2021. Paid for overnight shipping. Received on 12/29. When I received packaged, both pair of jeans were the wrong size. I called and told them I received the wrong items and needed my correct items ASAP as I was traveling for the holidays and flying out the next day. They assured the items would ship me be received the next day. The items didn't ship until the following day. I never received the package until 1/7/2022. Once I opened the box, guess what? Still the wrong size. I called and told them they still sent the wrong jeans. After six days, three disconnected calls, there supervisors and endless hold times, I was advised that both jeans were out of stock. It took two phone calls to initiate a return. I shipped everything back and I received an email from Ralph Lauren confirming they received the package. After four days had gone by and no refund, I called in. I was advised that if my refund wasn't processed by the next day, give a call back in and they would manually issue the refund. The next day comes, of course, no refund. I called, explained the issue, and of course they hang up. I called back and some picks up the line, all you hear was yelling in the background and they disconnect the call again. I called once more and got the original rep and she stated "oh, I clicked the wrong button". I requested for a supervisor. I receive someone by the name of Chris and he advises that he would not manually issue the refund and was advised I was advised they my refund would not be processed for another three weeks. When I say my entire wardrobe is Ralph Lauren; everything from my shirts to socks and shoes. The entire customer service there has gone completely down and it's pathetic. They truly have idiots working and running this company.

I ordered a custom jacket, which comes in a custom carrying bag. The bag is the wrong color, does not match the jacket, and Ralph Lauren is unwilling to correct the issue. They can but will not recreate the bag in the "ordered" color. My advice: DO NOT ORDER CUSTOM ITEMS! This is now an incomplete Christmas gift!

Purchased 100 percent cotton sheets. The worst. After 3 washings they are hard and so wrinkled. Would never buy again

I placed an order for overnight shipment. Never got it delivered. Went back and forth with the store and fed ex. Point is... needed this purchase for a funeral. My mother's funeral. Took public transportation to FedEx and back. Was on the phone with ralph lauren and couldn't even get a provional credit. I called FedEx to ship back to shipper. RL IS NOT RELIABLE! I will not be purchasing from your store again

Ordered a few items online during sale. They sent wrong sizes, contacted them explaining the situation (attaching photos of the wrong items) and asking them to rectify the situation. They didn't even apologise only said you can send back for refund which would take around 10 days. Emailed again and never got a response. I will never buy anything from them again. Their service is horrible.

This just sucks. I got a notice for a limited Tokyo edition release on the Polo app and went on the app to order and to no avail couldn't order nothing cause everything was sold out. These damn bots and people reselling items is messing everything up. Can't even shop online anymore. SMH

I ordered a size 42 dress and got a size 44 dress on which the ticker says size 42.
I was very disappointed because the size didn't suit me, and I think it's a lack of credibility and professionalism for a prestigious and famous brand like Ralph Lauren.
I demand that they give me a refund or other dress with the right size

I called customer service NY men store on Madison Ave store for 3 days days they don't call back and it's not the first time I have been a customer for over 25 years. They think their it other stores complain about them too. The have a attitude and when I called and reached the person was rushing me and extremely rude. Second their product in men's ware and home good extremely diminished. Very poor the clothing are thin and made in foreign countries. And their home goods are very bad not made of the sameway. Their furniture is made from a crappy vendor their crystal and poor quality also frames and silverware. If it's dinner ware, accessories and seving products and their sheets and towels are horrible. Oprah winfrey used to brag about it years ago in here show but now it's made in China or other countries she has not talked about it for years. In addition other private stores that used to carry Ralph Lauren home products no longer carry it. They all told me it's diminished to junk. If you want to buy Ralph lauren home try to find private store that carry their old great products. But it's getting harder to find over time.

Spent £160 on TShirts that never arrived (UPS left them on the doorstep for anyone to help themselves too). Was told to wait 14 "Business" days for a reply. Received no reply, no refund and no TShirts.

The amount of money RL charge v the service they provide is a disgrace. This is compounded by previous experiences of wrong items delivered and shirts with rips in!

I can not live with a 30 day on line return policy, so I will no longer be buying from them. They only say their return policy on their website which they can change at any time, so take a screen print of the return policy when you order. Their quality has gone down hill. Soft Polos used to be long with a heavier fabric than today. I could just buy a large and it was long enough for my 6' 1" husband, not anymore. The neck trim on the t-shirt curl up after you wash them so badly that they cannot be ironed to look normal. They shorted the rise on their pants so I returned those. Ralph Lauren used to be my favorite brand, not any more. The majority of the reviews on their website were people who got the item for free.