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Rakuten has a rating of 2.79 stars from 2,172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 4th among Cash Back sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Following this issue, Rakuten customer support promptly sent a response. I then received my cashback and will continue to recommend their site and services.
HORRIBLE AND A RIPOFF. I referred 9 people and 3 signed up plus made qualifying purchases. No referral has been sent. They send links to click that are broken. When asked for a representative it says " due to covid they don't want to risk employees therefore they can't have a rep call you nor leave voice messages" Huh!? I'm so annoyed that I warned everyone else that I referred to NOT use them nor my referral for this reason. BEWARE! Also you have to keep track of your own account to file your missing funds.
The Rakuten team is beyond amazing! I had a 10% cash back from hotels.com from a limited offer but ended up only getting 2%. After I reaching out to Rakuten, the team help me to reach out to hotels.com for verification and they even went above and beyond, sent me several updates though out 4 months. Hotels.com was not responsive and honestly, I didn't really expect to get the cash back but I indeed received it after several months. I was truly amazed by the customer service at Rakuten as they really go above and beyond to help me. Thank you!
Great place for hard to find complete collections. Received within 4 business days of order. Perfect and couldn't be more pleased.
I placed an order for a mattress online using Rakuten allowing a 15% dcash back, which helped me afford my mattress however the cash back did not show up, so I called customer service and I spoke with the supervisor Marlene and she explained what it happened by me adding a store discount code. Also made the Rakuten services fall off and explained what not to do in the future to avoid this. She quickly added the 15% to my account which was awesome I would truly recommend Rakuten to anyone who shops online or in stores I have saved almost $4000 since 2018.
I have just received the best cutomer service I have ever received! I had an issue so I sent a message on Sunday morning figuring I would get a jump on the monday rush. Well... I received a response, on a Sunday, just a few hours after my message. Problem solved and all communications completed by Monday afternoon. This morning I received a follow-up email and a thank you for being such a loyal customer.
Who does this anymore? Rakuten... that's who.
Oh... got $100 cash back on my new cell phone by the way. NICE!
Thank you Rakuten!
The best for customer SATISFACTION GUARANTEED SHOPPING ONLINE & IN~STORE! The personnel response & assistance are prompt, knowledgeable and always polite!
This is an issue i have been emailing the company about and never got a reply. I had some time to spare today and decided to call and was helped by Zack. He was extremely helpful and FAST!
Thank you to him!
Prompt, courteous, professional; resolved my issue quickly without a lot of back and forth. I love Rakuten!
Smooth... got everything I ordered fine... the best deal I found. It works great and son is a happy chappy.
It's a great company where you earn money for stuff you're buying anyway. And their customer service is amazing. Any time I've ever had an issue, or didn't get credit for a purchase right away, they're resolved it in record time without hesitation. They respond to questions in a very timely manner and all of their representatives are extremely knowledgeable.
One way to save money when travelling and buying online or booking accommodation online is using ebates website to connect through to thousands of online stores and you will get 3-10% cash back on your purchase. I've been travelling for 7 years and this has saved me tons of money. So here is referal link if you wish to use, and you will get a $10 welcome bonus:)
ebates.com/r/THREEO127
Rakuten (eBates) is great savings tool. Use it every time you shop online! I've saved so much money!
I have saved about $1200. What could be better? I have loved this site since inception. Thanks for all rebates!
I've been an Ebates customer for years. They have been nothing but fantastic during the years I'be used them. No hassles, no problems at all. Just make money doing shopping you were already going to do! I've recommended Ebates to all my friends and family. Several of them now also use them.
The best site to save while you buy all the things you want. I am glad to have found this site where I can save 15% cashback on most of my purchases on top of the credit card offers I receive. Because of this, I am able to shop as much as I want in a budget.
This thanksgiving I saved $300 on purchases of $1500 that is close to a free iPad.
So easy to save money and you can setup for them to deposit into a paypal account, which makes it even easier to save!
Great deals, fast payment. Great service. Has lot of stores to choose where you can get best deals for anything you are searching for. Earns you money while to save
I've been a happy Ebates member for over 10 years. I always click though Ebates when making purchases online and have an earned a significant amount of cashback. On the very few rare instances I've had to contact customer service, they have been extremely quick, professional, and helpful. I really like Ebates and am thrilled with the cash back and great customer service I've always received. 5 stars all around!
Tip for consumers:
Make sure to check out the Ebates browser extensions/add ons. I use Google Chrome and the browser extension is AMAZING! Now I never worry about forgetting to click through Ebates, so I always earn cashback.
Love getting cash back for items I'm buying anyway. Rakuten is super easy to use. Plus the customer service is amazing.
Tip for consumers:
Love getting cash back for items I’m buying anyway. Rakuten is super easy to use. Plus the customer service is amazing.
Products used:
The cash back service
I had a customer service issue. Customer service agent Zach L. Took care of the problem immediately in a matter of minutes. Great customer service.
Love saving money and Rakuten makes it easy! Thanks for the automatic reminder so i do not miss any cash back deals.
My checks always arrive on time, for the amount they are supposed to be, and their customer service is out of this world!
I've shopped with Ebates and now Rakuten for years. The selection of stores fit my requirements, and the rebates are a huge plus.
Love Rakuten. It's so easy so use. What's better than shopping like you normally do and then get a discount and a check back for using the service.
Always available for support, and they deliver as promised! It is awesome to get cash back on things you already buy.
I was trying to track a recent purchase online, but I needed to call customer service. I spoke to Jessica E. Who was super helpful, kind, and patient. She helped me sort out my issue with ease.
Great service overall with great customer service to back it up.
Special thanks to Jessica E.
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Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
