Raise has a rating of 2.34 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Raise most frequently mention gift card, business days, and next day problems. Raise ranks 94th among Gift Cards sites.
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First of all I'd like to mention the assortment, the wide choice and the catalog, which is conveniently divided into categories, plus there is a description of the product. On the site you can write to the consultant, I got an answer in 15 minutes. The manager helped with the choice. The prices are reasonable. The delivery is fast. The product is of high quality. I can highly recommend it.
I purchased a gift card, and it didn't work. I emailed them and the response was to escalate the situation and get back to me within 7 business days. They never responded to me and were not refunding either. Be aware!
My account is frozen
And I haven't received money yet because I sold card on the raise app I need help and get my money
I purchased 2 gift cards from raise.com & both arrived with a zero balance. Unfortunately, I didn't use them until over 100 days after I received the cards which is outside raise's guarantee period. I called customer service anyway to report person who sold them to me & was overjoyed that rep refunded my purchase price & also gave me a discount on my next purchase! Talk about fabulous customer service! I am a very happy Raise customer & highly recommend them. PS I will now check balances on all cards as soon as I receive them!
I had problem and Raise representative absolutely solve it. I ordered many gift cards from Raise, satisfied at all. Recommend! Great service! Thanks
I am a long time Raise customer and never had issues with any orders until this last order I had placed for a physical card. I received the usual envelope in the mail, but no card was to be found. I contacted Raise, they investigated, and refunded my order. That takes trust, and I appreciated it. I hope Raise was able to investigate the matter with the seller, but in any case, I will continue to be a customer.
I can't say enough wonderful things about Raise. To date, I've saved $300 with just under $3000 worth of gift cards purchased. I've purchased Toys R Us, PetSmart and Lowe's and haven't had a single problem redeeming. I've purchased both instant wallet delivered and mailed cards. If you're looking to save money, this is definitely the place to go!
I've done business with Raise for many years. You won't find a more honest company and very customer service oriented. The vast majority of cards work just fine. Occasionally you'll get one that doesn't but Raise makes it right! Highly recommend.
Raise is one in a million. Gift cards do take some time to be approved because there are strong anti-fraud measures in place, but they usually sell almost instantaneously. Dont risk selling your gift card on eBay then getting a message from them saying, the buyer was fraudulent with some odd code number and then being screwed out of your cash. Raise is the way to go, and their support is the best I have ever dealt with! Super professional listeners with can-do policies and a great attitude!
First time customer. I was leery of purchasing gift cards on-line and was reassured by the 100 day money back guarantee. When it turned out there was an issue with two of the five gift cards i purchased, I received a phone call notifying me of this and was offered several options for resolution.
RJ and Forrest Excellent customer service and follow-up. I appreciate being able to call and have a real person answer the phone - highly unusual for an internet company.
Tip for consumers:
Use this site with confidence that you will receive excellent quality for your money and a guarantee that any questions or problems that you have will be handled efficiently and courteously.
It's really helpful as there are many stores and we won't know how to use gift card on that specific store. Raise just not helps in getting things cheaper but also helps in using them.
I bought a Chili's card. When I went to use it, the balance was zero. Ava refunded my purchase without any problem. Very professional and courteous. Thank you Ava.
Customer Service Rep was very helpful and walked me through how to withdraw the funds as this was my first time.
Raise refunded $50 Cracker Barrel gift card. Asia did a very professional job at making things right. Thank you Raise for being honest with your 100 day guarantee and backing what you sell.
Blake was extremely helpful and friendly in helping me to obtain a refund. Thank you so much for all your help and I can't wait to do business again!
I had issues with a bunch of gift cards and I paid a lot for them. Even though the gift cards were past the 100 days guarantee they refunded me the full amount that I paid without going through any hassles. I appreciate that they were willing to do that even though they are not required to but that is why I go back for them because I can trust them and they are committed to providing a great customer experience.
I placed an order for a Carraba's gift card at a great price. Unfortunately, I didn't double check on the shipping address and had to call customer service for help. My representative was Yandy. She was efficient in correcting the problem in less than 5 minutes. Super nice, pleasant and polite. The perfect combination for someone in customer service. I'll be ordering again and telling others what a value they can find at Raise! Thank you!
I have purchased several gift cards from Raise and have never had an issue using them. They have always been as described and the one time I contacted them, I received excellent customer service. Merrick, the customer service rep, went above and beyond my expectations. Highly recommended!
Love buying gift cards at well under actual dollar cost! Some can fetch you upwards of 30% off, just by looking. I always go to RAISE before I have to purchase anything as you can save money instantly.
Love the service,
Thank you Raise!
Tip for consumers:
You can always find gift cards in any category for much less cost.
Products used:
Bought gift cards to Amazon and sold gift cards I would not use.
I've been buying gift cards on Raise for several stores (for online and in store uses) and haven't had any issues with any of the cards. When an early purchasing snafu hit, they had awesome customer service and fixed it. I recently bought more cards than intended and again had a great customer service experience which resolved it (there's a human you can speak to!). While I find the app a little slow and obtuse, I love their instant messages when gift cards hit the shelves for stores that rarely have them available. Delivery of cards (almost instantaneous for digital) is always wicked prompt.
Tip for consumers:
Always check balances upon receipt, as there are unscrupulous individuals who sell on Raise, but the company is very responsive to issues
I have discussed a few concerns faced with Raise recently and she could handle all of them in a satisfactory manner. Impressed with her knowledge, patience showed to understand things, and turn around time in resolving the issue. Keep up the good work!
I have never had any problem using raise for my gift cards. In the past, using several different sites that are terrible experiences with not even bothering to send a card I ordered, I have remained loyal to only raise and will never go with any other site again. Reliability is golden!
SAFE, PROFESSIONAL, HANDS DOWN THE BEST
Carlton was able to listen to my problems & take care of me even after being on phone with like 8 other companies paying bills & he was the last call & my temper was on edge. He was calm with a Grant Cardone style to his communication. Thanks Carlton & thanks raise for being the best place to go for Gift Cards and saving that money
-Customer 4 LIFE
Tip for consumers:
ASK FOR CARLTON
Lola was EXTREMELY helpful and pleasant to work with. I wish all customer service was like this! Thank you :)
I had been purchasing gift cards from the site and everything was great. I was saving lots of money. Then I bought one card and when I called to check the balance, it didn't have any value on the card. I was very concerned because it was a high value card. I called customer service, and Fawn, who was very friendly and efficient, quickly refunded my money. I will be letting all my friends know this is a business that stands by its product and its customers.
Let me say first that in a month and a half, I've already saved over $300 in cash! I've told countless people about Raise, and I stand by how amazing it is.
Recently I had ordered $100 worth of Taco Bell and KFC gift cards, and for the first time I received cards that didn't work. I informed Raise, and in less than 24 hours I had a full refund.
All I can say is that you have NOTHING to lose and EVERYTHING to gain. Consider it saved money, risk free!
Went above and beyond to help me look for a needle in a haystack... will use again! Love this site!
Raise is a gift card marketplace where members can buy discount gift cards and sell gift cards for cash. It is free to join, plus every order comes with free shipping and our 1 Year Money-Back Guarantee. For inquiries about a recent purchase, please visit our Help Center at help.raise.com.