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Claim Your BusinessRadioShack has a rating of 3.46 stars from 61 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RadioShack most frequently mention customer service. RadioShack ranks 177th among Electronics sites.
Radio Shack has been trusted for generations by us for their excellent, unique items at a great price. They have lightning fast shipping which is refreshing this day and age.
The customer service is farmed out to a call center whose employees have no authorization to resolve an issue, they are not authorized to transfer your call to someone who can. Items never ship. No resolution. Empty promises are made repeatedly with delivery dates until you just give up. Conflicting information presented in emails about delivery policies. Take your money, give you a confirmation email that states the USPS is awaiting item and that's where it ends. I think this is mail fraud. Buyer beware
I was saddened when RadioShack filed for bankruptcy and closed most of its stores. Fortunately, they have survived their bankruptcy. They are now owned by the same company that includes stores like Pier1, dressbarn, Stein Mart, and Modell's sporting goods. I've seen dozens of new items added to their product line at radioshack, com and the company plans to open retail stores in key markets. Unfortunately, one thing that did change is the return and exchange policy. Their previous policy was well defined and generous, but now they just make reference to their "30 day refund policy", anything beyond that is left to the discretion of their customer service department. Warranties are handled by the manufacturer of the particular item. If the item is a RadioShack branded item, it is again left to the discretion of RadioShack customer service with no clear warranty stated beyond the 30 day refund policy. So far, this has not been a problem, it's just a little vague.
Other than that, it's good to see this 100 year-old brand still in business, with new cool products. I'll update this posting of any noteworthy items should they occur.
Tip for consumers:
Be cognizant of the 30 day return policy.
Products used:
Solder Iron, Parts and Kits, Batteries.
If you buy the service contract, radio shack is a great way to buy decent headphones. Because if they break in a year you get new ones, so it's a two for one deal.
I purchased a Canon Powershot G12 camera from Radio Shack and I bought their Protection Plan. The camera broke and was unusable as it would show on the screen that it had a lens error and to restart the camera. Every time I'd restart it, it would be the same problem.
So I took advantage of the Protection Plan that I had and I sent it off. The ones doing their Canon repairs is this place:
Cameras And Parts
4067 Hardwick St.
Suite 469
Lakewood, California *******
The repair was done fast and I didn't have to pay anything which was nice. When I looked up who was doing the repair (www.camerasandparts.com) I visited their website. Turns out the amount they charge for the repair is almost the same as what the warranty cost me. In the future, it would be better to skip the protection plan and if it breaks, just pay them to fix it. If it doesn't break, I'd still have my $90.
In this case though, the protection plan did come in handy and the repair was done very well. The came works like new without any problems. Plus I guess the protection plan is nice because if it breaks again during the coverage period, I'd be covered for another repair if needed.
I docked Radio Shack a star though because I see them charging what Cameras And Parts charges for the repair anyway (give or take). If they charge everybody this (most cameras probably never break), Radio Shack is charging too much (in my honest opinion).
I haven't had any problems purchasing from radio shack. They have a decent selection of electronics. I have been happy with their shipping and customer service.
Do people still use Radioshack? I have a special place in my heart for it. I used to go with my dad weekly to radioshack. Unfortunately since the 1990s Radio Shack seems to have taken a turn for the worse. Their website is poorly updated, and items that are supposed to be in stock, either there or in the store, are actually not. Their customer service representatives don't seem to know what's going on either.
Radios? ۢ DIY Tools & Parts? ۢ Electronic Hobby/Maker Kits? ۢ Headphones? ۢ Cables & Adapters
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