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RadioShack has a rating of 3.46 stars from 61 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RadioShack most frequently mention customer service. RadioShack ranks 230th among Electronics sites.
Radio Shack has been trusted for generations by us for their excellent, unique items at a great price. They have lightning fast shipping which is refreshing this day and age.
The customer service is farmed out to a call center whose employees have no authorization to resolve an issue, they are not authorized to transfer your call to someone who can. Items never ship. No resolution. Empty promises are made repeatedly with delivery dates until you just give up. Conflicting information presented in emails about delivery policies. Take your money, give you a confirmation email that states the USPS is awaiting item and that's where it ends. I think this is mail fraud. Buyer beware
I will only buy from their web site as the NYC employees are thieves who add replacement plans to your order without asking you if you want it.
Lousy return policy and poor customer service - Radio Shack has a 30 day return policy. NO exceptions! Over the holidays, my father almost died. When we believed there was some hope that he would be okay again, I ordered the new camera that he had asked for before becoming ill. Checking the return policy was not on my mind at the time. My mistake. My father continued to be hospitalized off and on throughout the month of January. He did not attempt to use the camera until the end of January at which time he realized that it did not have a view finder and he was unable to see well enough to use the camera. I spoke to multiple people through customer service regarding returning or exchanging the camera and was met by a bunch of robots. That's the only way that I can explain the mechanical, uncaring way that they repeatedly told me Radio Shacks's return policy. What a disappointment. Now I'm stuck with a $120 camera, and I have to buy a new camera for my dad.
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Radios? ۢ DIY Tools & Parts? ۢ Electronic Hobby/Maker Kits? ۢ Headphones? ۢ Cables & Adapters
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