RadioShack

I bought some shirts on radioshack.com for my husband as a Christmas present (right before Thanksgiving), he loved Radio Shack. I got a confirmation email of my purchase. After waiting until Christmas to receive the order, it had still not arrived. Two days later, I attempted to contact them via their website (submitted a request inquiring about the order). I got an email confirmation, confirming their receipt of my request, stating they would get back to me asap. I waited 10 days, still no response, so I submitted another. FYI, there is a customer support number, but you can't talk to an actual person, it advises you to go to the website and submit a request. I waited another few days with no response. At this point, it was mid-January. I contacted my bank to have the charge removed, explaining the situation and was informed that I had 60 days from the date to dispute the charge, which had passed. Great.

Pretty trash products, i bought a headphones and it only lasted 5 hours until it stopped charging and broke, its absolutely disgusting how a company can sell such horrible products. I don't recommend buying their products.

Terrible policies for this store.
Tried to purchase speakers online; and then decided to cancel the order less than an hour afterwards; only to get a response by customer service; that they do not do cancellations and instead I need to make a return.

Here is the kicker, they do not cover return fees and also, the return is only store credit. THEY DO NOT REFUND CREDIT BACK TO YOUR CARD! The customer service representative was telling me the return would only give me back store credit.

Will not ever order from this store online again. Not worth the hassle and trouble.

I ordered $135 worth of products from them but nothing ever showed up and Radio Shack has so far failed to respond to 45 emails enquiring into the problem. I contacted my bank and they are now pursuing the matter.

I bought a lap desk and it was absolute junk. I called immediately and asked to start a returns process. They state there are no returns. Nowhere on the product info did it state that. They gave me store credit that will never use on their misleading items. A month later, I received an email from them stating that they noticed I was sent the wrong desk and they would be sending me the correct item at no charge and that there was no need to return my other item. The desk never came, so I emailed and got an absolute runaround from multiple people not giving me am answer. I called customer service and they said to send screenshots of this "so called email". I did. Instead of calling me back, I get another email stating that they only sent that email to people who hadn't received a desk. Complete lie. I have the email stating the exact opposite. I'm convinced this company is a scam. Don't buy!

I ordered a pair of replacement earphone covers for the headphones they sell. They sent the wrong size. I already paid 4.99 for shipping and they require I pay for the return shipping too. So for an item I've already paid 16.37 for I would get back 5.00. Never again will they get my business.

Awful service. I will not recommend it to anyone to use. I received a a damaged camera and couldn't exchange it due to the store policy.

April 30th, 10:00 am
I called the Radio Shack store in Inverness Fl about a iPhone repair, The Mgr said all Repairs were done at the Hernando Store, I drive the 35 minutes only to find the Store closed, So I call back The Inverness Store, told Mgr about it being closed, He said,, Bring it here and Drop it off,
I drive back to Inverness, as I walk in
The Mgr asks If I have a Mask, I said No, and he Points towards the door,
I assumed he was letting me know masks were hanging by the door, so I look, I don't see any, I turn and ask if he has any For Customers? No he said, his Next words were,, GET OUT!
I was completely Shocked, It was not what I expected, and Totally uncalled For. We are at least 15 ft apart, So I ask if I can Place the Phone on the other counter with the info, and Leave,,, again his reply,, NO GET OUT!
As I'm leaving, a Lady walks in, without a Mask, so I let her know she needs one,( I didn't want her to get yelled at,) she said she had one in her car, So I go and Find a Towel, I place it over my Mouth and walk back in, I asked if this was ok, (Still about 20 ft from him) His reply,, NO. GET OUT!
I was still taken back,, He then says,
Go back to Hernando Store, someone's There, I said No, I'm not driving all the way back since you told Me To come here, Again he says GET OUT!
I couldn't believe how Rude he was, So I told him to go to Effing Hell.
Not once was he Decent about Me Leaving, like Without a Mask, You'll have to leave, Even after the towel which was alot thicker than a paper Mask, He was still very Rude.
So I leave, Drive back to Hernando, only to find it still closed.
He Flat out Lied to Me on Top of being a Complete $#*! about this whole thing.
I contacted Corporate Numerous times about my Treatment,
I only heard back about my Purchases,
I did not Purchase anything nor will I from That store ever again.

Be warned, DO NOT PURCHASE Service contracts from Radio Shack. I purchased insurance for my Samsung Note 3. I was told at the store that all I had to do was bring in my phone and I would get a new one, no questions asked. What really happens - you have to open a service ticket and pay $99 non-refundable PLUS $550, which will be returned when you return the damaged phone. They tell you that as soon as the return item is scanned at FedEx you will receive your refund. What really happens - you sit and wait for over 2 weeks to get your money back. My phone was scanned on 9/12, they received on 9/16 and I'm still waiting for my $550 (today is 10/2). Every time you call you get a different story. So either they lie or they don't know what the truth is. Buy from anyone but Radio Shack.

OVERNIGHT SHIPPING AT RADIO SHACK – A NIGHTMARE ON ELM STREET.

So, Saturday morning I went to the Radio Shack store where the store manager and I are now becoming best buds, and asked if the order has been received, the item was a zBoost product that I had ordered for the second time on Thursday. He was not sure and offered to look up the order on the computer. Still the same status - PROCESSING! No change. Mind you this is the second time we had entered the order in a week. His suggestion was to call the help line and get a status on the order. Well this is when the fun begins. The woman on the line tells me that the order has been processed, and that I should receive it Wednesday or Thursday next week. Normally, this would be a OK answer, but I specifically paid for the product to be delivered "OVERNIGHT".

I said WHAT!, what are you talking about, I paid for OVERNIGH!. Now I am in the store when I made the phone call with the manager next to me. He is just about as shocked as I am. I asked the person on the line, what part of OVERNIGHT SHIPPING do you not understand. Well, she told me that we have 1 -2 business days to process the order, and then 1 -2 business days to deliver the order. I said, but I paid for OVERNIGHT Shipping does that mean anything to you. Well, she stated, I placed my order on Thursday evening, we have until Monday to allow our warehouse to get the product ready to be shipped and then we have 1 to 2 business days to send the product to the store.

So, I told person nicely, since I was in the store that you need to remove the OVERNIGHT Shipping option from you website- BECAUSE YOU DO NOT HAVE THAT OPTION. She tried to explain to me that the policy for shipping overnight allows them 1-2 business days to prepare the order in the warehouse after 1 day to process the order. She then offered to remove the shipping fees as an effort to ease the pain, but as I explained to her, the cost of the shipping and the product was not as important as having the product here on Saturday morning.

After she removed the shipping fees, I asked again "when will the product show up at the store", now it was for sure Wednesday or Thursday, maybe Friday next week. I said that you got to be kidding. Did you remove my priority shipping status by removing my shipping costs - Oh No, not at all. I told her obviously Radio Shack has a real logistics proble.

Then to top it all off, she wanted to know since it was going to be Father's Day on Sunday that they had a tool kit, would I be interested purchasing it for $34.99 - I said, "Sure, when can I expect that to arrive - Labor Day Weekend" - NO I am not interesting in buying anything else from you. I asked the gal if she was just crazy or what. You just screwed me on a delivery of a product and then you want me to BUY something else – give me a break Radio Shack.

God, I hope Radio Shack recorded that conversation; this is the one that the CEO needs to hear and then ask himself / herself if she would buy anything from such a micky mouse e-store operation.

Warning, Warning, Warning if you need something please do not use this site for purchasing anything and for God Sake do not waste your money on expedited shipping - they have a strange definition of "OVERNIGHT"