- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
Rackspace has a rating of 3.13 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rackspace most frequently mention customer service. Rackspace ranks 75th among Web Hosting sites.
No critical highlights yet
Good customer service and when ever you call the next minute they are always around the corner.The last service was good. Thanks
They were great in 2014 when we started. You could get help quickly. Now their fanatical service means closing tickets as quickly as possible by passing on to someone else and not solving the actual problem. It takes 4 to 5 tickets to get something solved. They also lost our company email since inception through a ransomware attack through negligence of not doing a simple update. We also heard nothing for weeks while everyone waited. They have no honor anymore. Their main goal is to lock into contracts, and then disregard. If you care about your company go elsewhere.
Prices for cloud services are all over the place. Rackspace has fair prices (not cheap) but great quality in terms of downtime, client services and support when you need them.
Excellent customer service, and would highly recommend Rackspace. I found them easy to work with, and a user friendly site.
Rackspace has the absolute best VM servers around and I am not getting paid to say this. I have used them for years now and they have always served me well.
If you really know what you are doing, then rackspace is the place for the majority of clients IT cloud and hosting services. I do web design and send many of my clients to rackspace.
For dedicated hosting you really can't beat rackspace for their top notch customer service. I have tried the cheaper hosting --- you pay for it with blood. Stick with rackspace
N January 2010 we signed up with Rackspace and hoped for the best as our first experience with managed hosting with 800Hosting was a disaster. The switch to Rackspace has been a great improvement for us. We have been with them for almost a year and have NO complaints about any of our websites, blogs or databases we have hosted with them. They have delivered all that they promised.
Our first experience with managed hosting was with 800Hosting and they delivered NONE of what they promised. They had a great website with great promises, but were more than a disappointment. All of our fully managed websites went down due to a catastrophic failure with their server, and we had to notify them! They did not even know! We purchased monitoring 24/7 so how could that be? We had purchased a fully managed dedicated server so we would not have such problems. They lost valuable confidential customer personal data and almost all product images - gone forever. We purchased daily back up so how could that happen unless they did not provide what they promised?
As you can see, we were very skeptical and worried about our next host. Anyone can make a mistake but they were NO help making things right and showed NO understanding as to how being totally down for 6 days was impacting our business. That really was unbelievable in a web host, and based on their website not possible.
Since moving to Rackspace we have had nothing but peace of mind. They seem to appreciate how much our success depends on them delivering the goods. They provide monitoring, pro-active support, technical support 24/7, and improved server performance. They more expensive BUT NO down time, no data loss and no worries. This is priceless to us.
We wished we would have found Rackspace before 1-800-Hosting!
Best customer service ever! You call? They fix!
As it should be.
Gain trust and grow your business with customer reviews.
Host on our dedicated or cloud infrastructure or through one of our partners. Leverage our expertise to run fast and lean. We offer web, app or email hosting, data services and managed security solutions.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
