• QVC

QVC

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Overview

QVC has a rating of 2.3 stars from 475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about QVC most frequently mention credit card, business days, and long time problems. QVC ranks 376th among Bath & Body sites.

  • Service
    71
  • Value
    56
  • Shipping
    61
  • Returns
    49
  • Quality
    52
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
35
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service to find out what The problem was and why now all of a sudden UPS couldn't find my house.
How would you rate QVC?
Top Positive Review

“Thank you for your professionalism and patience) I would especially like to note the excellent work”

Brian H.
6/24/22

Thank you for your professionalism and patience) I would especially like to note the excellent work of the operator

Top Critical Review

“Horrible working experience”

Beth A.
1/19/24

I worked for J. Crew while getting my masters degree and certification as a teacher. They saw my value and put me and I QA so I could monitor the associates on the floor. Qvc never saw my value simply because the time of my cost was over what they expected. I have honestly decided to go to lawyers to get them reported for their inability to accurately judge the value of their employees. This was the worst experience I've ever had as an employee. I'm spreading that everywhere.

Reviews (475)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (95)
Thumbnail of user archera7
2 reviews
0 helpful votes
January 20th, 2022

Basically, I like the service. I love the wide variety of products they offer and the best part is that they provide a easy payment option per month.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ardisw
2 reviews
15 helpful votes
December 28th, 2016

Have only order a few things from them but have been pleased with their service. Keep me informed about shipment,. Got what I ordered without delay. Ordered with flex pay and it was a good service. Able to contact live person about acct and very helpful.

Thumbnail of user dvnjustinaa
2 reviews
7 helpful votes
September 4th, 2016

I've only ordered a vacuum, which I thoroughly enjoyed. Shipping was fast, I thought the costs were reasonable. I did the easy monthly payments which made my life easier. Overall I thought the experience was better than average.

Value
Shipping
Quality
Thumbnail of user mousyl
51 reviews
42 helpful votes
February 11th, 2021

I recently ordered a toy from QVC for a Christmas present. Another popular retailer offered it online for a cheaper price, but was sold out, so I had to get it at QVC. The quality was as expected and shipping was quick. I was disappointed I had to pay a higher price for it than other retailers offered though. If you are paying in full for something you can probably find the same products for cheaper elsewhere. Otherwise it was a great experience.

Tip for consumers:
Price check other sites before ordering

Service
Value
Shipping
Quality
Thumbnail of user mirap10
1 review
0 helpful votes
October 21st, 2021

They are really made my shopping time easier and now I enjoy it. Also they have a big variety of what I want to buy there. And every time I have a full basket of stuff for my home.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulh1607
8 reviews
3 helpful votes
December 10th, 2020

I have purchased QVC products. Quality of products are excellent. Delivery is fast. Price is affordable. Recommended to friends.

Thumbnail of user jadem102
6 reviews
5 helpful votes
October 11th, 2020

Purchased a facial brush on credit from here. Really nice product and low monthly payments. What i didnt like was that they do not send emails when you make a payment not did i have an account to look up my order. So i had to keep track of how much i had paid for every month. I would buy from here again

Thumbnail of user rominav1
4 reviews
7 helpful votes
October 2nd, 2020

I have been purchasing products from QVC for years now and have always had great experience with their service and products. Returns are made easy and the folks there are great about trying to help you with anything you need. Keep it up! Thanks!

Thumbnail of user hileyp
44 reviews
190 helpful votes
June 15th, 2020

I don't know what they did with the shipping but products arrive significantly faster than from other stores. Their support is kind and polite.

Thumbnail of user veronicac49
3 reviews
8 helpful votes
November 2nd, 2017

They are a little overly priced but they have a stretchpay that allows you to pay the item off in a few months

Thumbnail of user nancym118
15 reviews
51 helpful votes
May 2nd, 2016

I like their merchandise but you have to be careful and not impulse buy since you can be stuck with shipping charges and they can add up. HSN will give you credit for returns so you are not losing money, wish QVC would do it also.

Thumbnail of user barbaraf7
8 reviews
10 helpful votes
March 5th, 2016

Just discovered QVC when I was sick with a cold for two weeks.
Really like the variety, really like learning about what the trends are and have ordered a Shark Vaccum (love it), a Denim and Co jacket (love it) and today ordered plants. What I do not like is the high shipping costs but, hey, I can avoid those. But I do like to see what is new and improved and trendy.

Thumbnail of user melanieb43
5 reviews
2 helpful votes
December 30th, 2015

Easily navigable, and I like the fact that you can view on air demos. Customer reviews of the products pre-purchase are a good idea though

Thumbnail of user patricias70
5 reviews
4 helpful votes
October 9th, 2015

I order a LOT from QVC. On a regular basis I have used them for years now. I have bought household items and clothing. If I don't like something or if it doesn't fit. It is easy to return. If I have a complaint it would be the cost of shipping to return the product. I have had to return several things and the cost is rather high... they will say "Try it for free". But it is really try it for shipping costs. Makes you want to go to the stores again.

Thumbnail of user jeanc25
16 reviews
13 helpful votes
January 4th, 2016

Can't Complain!

Thumbnail of user janicey8
6 reviews
46 helpful votes
March 24th, 2016

Great site.

Thumbnail of user bjw2
11 reviews
44 helpful votes
April 27th, 2015

For years, these guys are good at getting you to buy what you don't need, but they are even better at accepting returns for products that have legitimate returns (wrong size, fit, color, broken, not as pictured, etc.). A model for on line shopping.

Thumbnail of user stephaniet89
2 reviews
3 helpful votes
November 3rd, 2017

I am a regular qvc customer. I am generally very happy. I get my favorite makeup kits from here every year. They have some nice brands. I have a serious love hate relationship with their easy pay. It's so easy to go broke and not know it until it's too late lol. Bummed you have to pay return shipping and original shipping costs when returning an item but at least they make it easy. Overall very happy with them though.

Thumbnail of user beej12
9 reviews
0 helpful votes
November 18th, 2016

I get what I want and I don't have to worry it's junk! They sell good quality products I can afford!

Thumbnail of user damkinac
2 reviews
0 helpful votes
December 25th, 2019

The shipping was quick and easy. I liked the prices andf the quality. I wasn't dissapointed about everything.

Thumbnail of user athenad1
Athena D.
20 reviews
39 helpful votes
September 27th, 2016

Sometimes you see something you like and sometimes you don't. Recently, they have been showing really stupid and silly stuff.

Thumbnail of user hollieb12
2 reviews
14 helpful votes
October 28th, 2015

QVC is kind of good website. But the changed their shipping. That is not suitable for customers.

Thumbnail of user jadew13
2 reviews
13 helpful votes
February 11th, 2016

AVC's services are appreciable as I had a lovely experience. I'll come again for more orders.

Thumbnail of user jackied39
7 reviews
16 helpful votes
March 22nd, 2016

I shopped he long ago never had any bad experiences very good

Thumbnail of user judyd28
Judy D.
5 reviews
1 helpful vote
April 18th, 2016

Have some good bargains and great prices

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About the business

Explore QVC and find everything you need from the comfort of your home, or on the go. With award-winning customer service, we make online shopping easy.

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