Quotatis has a rating of 3.15 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Quotatis most frequently mention excellent job. Quotatis ranks 7th among Contractors sites.
This company responds to reviews on average within 2 days
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Very quick service from initial request for a quote right the way through to the job being completed within 24hours! Really impressive! Garden was left spotless with everything cleared away and looking first class. Highly recommend Woodland Tree Services.
They wouldn't let me cancel bullied me I'm now suicidal this company disgusting, I don't know what to do now I keep ringing texting and sending letters to my home address. I'm beside myself. I didn't do what I said I was going to do the app doesn't work disgusting for service poor people skills!
I have a window Company in Halifax and have had a web site for over 25 years I was advised by a customer my website was no longer working but another website pops up with all my details name address location when I checked it out I was led directly to Quatatis and I filed in a customer query form I was soon called by another window company trying to sell me windows I explained the situation he was shocked as he had just paid quotatis for the lead, not only have the stole my company name and address they are charging people for leads which should be coming to me
Tip for consumers:
Beware these conn men women
Products used:
none
They wouldn't let me cancel bullied me I'm now suicidal this company disgusting, I don't know what to do now I keep ringing texting and sending letters to my home address. I'm beside myself. I didn't do what I said I was going to do the app doesn't work disgusting for service poor people skills!
Shocking. I'm an installer paying for the leads of details of clients who want works done. Upon contacting the first lead, I was told that they don't want a boiler replacement and it was actually a mistake. Quotatis refused to refund my credit of £35+VAT as according to them it was a genuine lead. Clearly not.Far better using rated people who look after their paying clients. Will never use again.
Hi Daniel,
Thank you for your review and I'm sorry that you didn't have a great start with your leads. As seen in your message with the customer, they have asked questions regarding their boiler, therefore they were a genuine customer at the time of their enquiry. We will always strive to help our customers achieve a good cost of sale; usually companies on the Quotatis directory see a 1 in 4 to 1 in 5 conversion rate. I'm sorry that the account hasn't worked out for you this time but please don't hesitate to get in touch again in the future.
Best wishes,
Emily
Grange Property maintenance did a very bad job of changing my fences at my property. Their quote is nothing like the promised finished object. Once paid, they did not issue an invoice or tried to correct the broken fence. No invoice is no warranty. I had to employ a second company to correct the done work. The company was introduced via Quotatis.
Premier Paving South West did a very bad job of block paving at my property. Their quote is nothing like the finished object. Once paid, they do not react to any try of contract which is why their warranty is worth nothing at all. I had to employ a second company to correct the done work because the first block paving was breaking up after only two months. Trading Standards have advised me to write a review and say what happened to save others the same fate. I can only warn anybody who is thinking of employing that company. A lawyer has advised me to take them to court. If there was a minus rating I would give them that. Other pros who saw the work all said; " What a mess "
Hello Renate,
We are sorry to hear that the work has not been completed to your satisfaction and thank you for your feedback. We have contacted the contractor on your behalf who I understand has agreed to return to resolve and he has been trying to contact you to arrange this, but I note that you have now employed another contractor. Quotatis last corresponded with you on 23rd January requesting you to call the contractor directly to re-appoint at a time convenient to you, but this was refused. Unfortunately, we have not been able to get in touch with you since. We will now allow you to proceed with civil action and please get in touch if you need anything from us.
Kind regards,
Emily
As far as I am concerned, this company list any "tradesmen" I would call them cowboys. I'm £75 for a simple gutter leak, it's still leaking and no response from the "tradesman" SRG Contracts. I regret using quotatis & I would never use or recommend them.
Hi Derek,
Thanks for your review. I understand that you've been in touch with our Quality Manager who helped liaise with the contractor to get your issue resolved. If you need any more assistance, feel free to get back to us.
Kind regards,
Emily Rivers
Customer Experience Manager
Have been trying to get in touch with Quotatis for over a week but to no avail as the roofer that was suggested was totally unreliable and did shoddy incompleted work, damaged our property, took our money and left.
This is a company that I will not be recommending as there is no way of contacting them by phone and my email has not been answered to for over a week. The answering machine is in French! The tradesmen that are supplied are not screened so basically you are then dealing with 'cowboys'.
Very bad, disappointing experience.
Hi Mamta, Thank you for your review and we are sorry to hear of the problems you have experienced. I understand that you have spoken to our Quality Manager who is looking into your complaint as customer satisfaction is something that we take very seriously. Please get back in touch with Carol if you need anything further. Kind regards, Emily Customer Experience Manager
Contractors recommended by these guys are awful, Quotatis don't really care. Contractor threatened me and my wife, and claimed his work has no guarantees. Left me of out pocket, definitely avoid. Quotatis response is quite useless, their website doesn't take reviews or complaints. Using a anyone from here is like using a random that knocks on your door, once you've parted with your money good luck getting hold of anyone.
Tip for consumers:
All i can advise is to avoid, there are better ones out there where honest tradespeople actually work hard to build a reputation.
We are sorry to hear that the contractor has not provided the service required. To confirm the account has been closed and we are currently assisting you with your complaint. It is unfortunate that you did not confirm with the contractor if the work carried a guarantee before commencing work.
We are property maintenance company. Had loads of calls and emails from Quotatis to get us signed up for their service. I signed up but did not know how to set up our account and asked for help. I still not received help (it's been about 4 weeks now). I also got an email saying that I did not send the necessary legal document that is needed for having an account. Even though I should not have an account I still get billed by quotatis and get chased for payments. Can't feel that they want to help me to get leads only want money for an account that shouldn't even be opened.
Hi Bertalan,
Thanks for your review. Unfortunately, we tried on multiple occasions to contact you about your account, but you never answered. We tried to call you to help you get logged in and picking enquiries, but the only time that we got through to you, you hung up. We were forced to follow the same payment failure procedure that we do with everyone that doesn't pay since we couldn't get in touch with you. Had you reached out to us, we would have been more than happy to help and get you sorted.
Kind regards,
Emily
Dispute overpayment with quotatis took my daughter's benefit money off of her card right on top of Christmas very disgusting £278 I would definitely not recommend this company not one bit understanding
Hello Lucy,
As you are aware, we have encouraged you to go to the police to resolve this matter if you suspect you have been a victim of fraud, however you have refused. We have spoken to your bank and they have also declined to recall the money. We have received conflicting information from you regarding your relationship to the account holder, so we would recommend that you speak to them to resolve the issue. As we made you aware on the phone, there was an outstanding balance on the account from 2017 that the card was linked to, and our automated systems will continue to try to recover the money.
Regards
Emily
I hired a tradesman- RANDALS ROOFING recommended by quotatis. The tradesmen did a very poor quality job, took my money and then never the answered any calls - I'm reporting home to trading standards. Tried to let quota know who also don't a see phone at all
STAY AWAYNFROM BOTH -
Hi Nicola,
I'm sorry to hear that you've had poor quality work done. I understand that our Quality Manager Carol has tried to contact you and has sent you our online complaints form to fill in, since you left 5* reviews for the contractor. We'd like to help you resolve this, so please get in touch with us if we can be of any assistance.
Best wishes,
Emily
Customer Experience Manager
Stay away from this company, I keep receiving tens of calls from companies which can't even perform the job. They confirmed my contacts were deleted but new companies keep calling me, so they clearly have a terrible way of managing your data - forget about your data privacy with these guys!
Hi Fabrizio, since posting this review I understand you have been in touch with Chris who has passed on the numbers that have been calling you to investigate. We have notified all the companies we matched you with again to ensure that they definitely do not call you any more. As you are in correspondence with Chris I will leave you with him to help you. Best wishes, Carol
Despite repeated feedback about their poor traders, I received no reply from quotatis. One of their "recommended companies" was a real cowboy set up so clearly Quotatis don't vet their traders. I had to send the cowboys packing after they went on roof started removing tiles and told me I needed a new roof. Local trader told me that the leak was a result of extreme weather and all I needed to do was to keep an eye on it. Avoid Quotatis and their traders like the plague.
This company were a disaster. Complete rip off and I ended up getting trading standards involved. The company went to ground and avoided trading standards with false information and denial of operating from their address.
This company are still on the Quotatis web site despite Quotatis being involved with my complaint. So all in all best avoid a company who knowingly send cowboys round to your house.
Many thanks for your comments to confirm that the contractors account has been closed for a period of time and Quotatis are not promoting this company.
Em never again. Quotatis said a number of pros would contact me got one. Went with it bad mistake. I was told i was sent six emails about this pro still looking for them. There was a number of issues about this pro that I emailed to quotatis on poor workmanship. I asked based on these issues if quotatis thought this worker was a quality pro as they had stated, yes or no, did not get an answer. The person said she could not understand what the problem was. We are talking about damage to my satellite dish, paint splatter on my car. These pros left my property saying they would be back with a chemical. Never seen them again. They only contacted me three days later after quotatis phoned them. The words that the pro used were I dont know what you are dubious about. I asked him if he was serious. He said He was going round looking for the chemical for two days. I asked quotatis if they believed this, yes or no. She said she was not aware of the pros agenda. I could give quotatis a clue they left and went to another job with no intention of getting back to us. The pro said he would return and clean the gutters and fix my car, I asked him if he was serious as if I would let him near my car. He never even mentioned the satellite dish. When the pro was at my house sky went off they had damaged the dish he went away and got some glue to stick it together. He said He had ordered a part from screwfix and he would fix the dish properly. I have been left with the damage. I will put it in a sentence lack of care and respect all round and also no professionalism. Hopefully this is yet to come.
Tip for consumers:
Do not
Thank you for taking the time to contact Quotatis to explain the issues you have experienced recently. At Quotatis, we match you with contractors to provide you with a quote to carry out the work you described on your enquiry. Unfortunately, you engaged the contractor to complete work that you didn't describe on your enquiry, which made it difficult for our Quality Manager to track.
We have requested photos of the work you are unhappy with, but we haven't received these yet. If you would like to provide us with these, please send them to our Quality Manager on the email address she has supplied you with. We have also contacted the contractor requesting that they get in touch with you directly to resolve the issues you have raised. We have also provided you with details of the contractor's insurance provider should you wish to go down this route.
Kind regards,
Emily
I made an enquiry online, giving just my email address and postcode as requested. The email they sent me to complete my query came populated with an address I have never lived at. But 3 years ago I had a building survey carried out on the address, which was a complete waste of time and money. The surveyor only gave a report over the phone despite my saying I couldn't hear him because I was in the town centre. He refused to let me ring him when I could hear him because he was 'too busy'. Despite the fact it was my house purchase and I'd requested the survey, he kept asking to speak to my husband. We got nothing in writing or email. When I rang the 'umbrella' company to complain the operative thought it was funny and our complaint has never been addressed. I think this company is related - they're useless and should be avoided at all costs.
As per another comment on this site, avoid this company and their agents I was sent a salesman who gave a really hard sell (offer only available that day, had to call his office to make sure okay re quotation etc etc) gave him an initial cheque for over £2k only to find out I could not get additional quotations or cancel. Stress has been unbelievable and Citizens Advice, Trading Standards and Police all involved. Project completed only to find that after being surveyed by an independent architect that there are major issues which need to be rectified. Have had nothing but problems from start to finish initial consultation mid June and still not rectified/completed.
First became aware of Quotatis when I looked on Gumtree for local plasterers.
After completing the request form I have been inundated with emails telling me they are still working on it. There seems no way of cancelling all this online so looks like I'll need to phone them.
I'd suggest you avoid them and do your own searching for a contractor.
Many thanks for the information regarding the lack of contractors in your area for your particular home improvement. All cancellation request emails are processed as matter of priority.
Regards
To happy to take your money out everyweek but give you no concrete leads when you call about it they palm you off with crap leads from hours away this is a con if you want to waste £100 a month then give them ago they are the dearest job lead company out there and you get leads that end up at nothing just people looking for cheap cheap or asking to price over the phone errrrr how is that possible... even there pro app you can't submit anything on there can't scroll down leave pics ect very poor company but very good sales people if your looking to sell your house I recommend these to do the job for you
We are to sorry to hear that the service has not been successful for you and thank you for your feedback, we value feedback from customers both good and bad. We have an extensive network of clients who are regularly achieving a very good return on their weekly investment and are disappointed that you have not managed to achieve the same success. As with all forms of marketing and advertising you will receive a mix of customers at different stages of their projects and it can take a while between setting up and quoting before you will see the return come through. We would like to wish you all the best for the future and if there is anything we can do to help you to use the Quotatis service more successfully please feel free to contact us.
I only wish I'd done my research on Quotatis as well as the tradesman. Referred to what appeared to be a nice guy but turned out to be a total cowboy. Ruined my roof, damaged guttering and got paint everywhere except where it should have been. Followed complaint process and got the legal "we accept no responsibility" jargon. There is no vetting process for the traders, they don't care as long as they get their 30 pieces of silver from the job. If you're looking for a website for refer a cowboy.com you have found the right website. Absolute shower
Very bad service from the company and professional called ELITE SERVICE they are absolutely rogue and stay away from them and Shane the guy who claim the company is now bankrupt liars and cheats
We are sorry to hear that the work has not been completed to your satisfaction and thank you for your feedback. Our Quality Manager has contacted you and is in the process of contacting the contractor.
Read the small print and you will see they accept zero liability for traders they put your way. They put me in touch with a well documented rogue trader who ruined my garage roof, ruined my car and stole £200 from me. All in all I am out of pocket £2000. When I followed complaint process the best they could offer me was ' talk to trading standards', wow thanks guys that never occurred to me! Worst of all after researching this particular con artist I noticed other people had also been stung by him in this site! They clearly do not vet their traders in anyway shape or form
We are registered on this website but despite paying 50 pounds a week we have not managed to get and quality leads off it. I would say 8 out of 10 leads are Dudd. They must have bought a batch of no answer numbers and adding them onto there database of leads to make out they have more leads than they do. Rated-people have genuine customers that we are always able to get in contact with, 1 out of 10 would be a job answer. Even then I can get a credit now. I think I will be cancelling very soon.
Contacted quotatis to recommend installers for a satellite dish in central Edinburgh. All I got for a week was emails telling me that they were finding people to contact me. Gave up today (8 days later) and rang a few installers myself. Took 10 minutes to get three quotes, and my dish is being installed tomorrow.
Don't bother (as a consumer) with these people.
Good Morning Tom,
Many thanks for the imformation regarding the lack of contractors in your area for your particular home improvement, I will make it a priority to ensure we have enough coverage in your area.
Kind Regards
Scott
This platform may be useful for clients but more often they are just doing marketing instead wanting a real job done but you have to pay them for false clients and false offers and no feedback at all. Absolutely useless and really down service.
Tip for consumers:
Do not use it, stay away .They will rob you!!!!!
We are sorry to hear that the service has not worked for you. I understand that out customer services department have contacted to you to address. We would like to wish you all the best for the future and if there is anything we can do to help you to use the Quotatis service more successfully please feel free to contact us.
Quotatis helps you find the pro who can turn your dream home into a reality. We'll put you in touch with up to 4 tradespeople that can help you with your project.
We provide tradespeople with customers that are interested in their product, to help them grow their business.
Quotatis began in Paris, France, in 1999. In 2006, we opened in the UK in London and soon moved to Norwich, Norfolk. Since then, we've become part of the ADEO Group, the leading French player in the international DIY market and the third largest worldwide.
Hi Mark,
Any company using our service are not tied into any contract, therefore can close at any time, all we require is 48 hours notice before your next payment is due.
If payments are outstanding on your account they must be cleared before the account is completely closed down.
In order for us to assist you please provide your company details.
Best Wishes
Quotatis