• Quicken Loans

Quicken Loans

Overview

Quicken Loans has a rating of 1.89 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Quicken Loans most frequently mention customer service, and rocket mortgage problems. Quicken Loans ranks 230th among Mortgages sites.

  • Service
    11
  • Value
    9
  • Quality
    9

This company does not typically respond to reviews

How would you rate Quicken Loans?
Top Positive Review

“GOOD COMPANY”

Freddie L.
9/30/21

GOOD COMPANY. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Top Critical Review

“Aggressive and unhelpful agents”

Tom S.
3/28/23

The message I received from Quicken Loans was that we will not give you any information on loans unless you give us all your personal information. No, we will not tell you how VA loans work, how a second mortgage might be leveraged, down payments for top tier credit scores, etc. I highly recommend going with a local lender (e.g. Credit union) as they have no incentive to provide good customer service due to their size and control of the market.

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user nneo1
16 reviews
2 helpful votes
September 30th, 2021

GOOD COMPANY. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Thumbnail of user sohailg2
3 reviews
1 helpful vote
September 30th, 2021

Loan went thru successfully & we are... I am impressed with the customer service they solved my query within 1 working day.

Thumbnail of user fatimat31
1 review
0 helpful votes
September 22nd, 2022
Verified purchase

Very good to deal the clients. Keep it up your good services and Godbless. Comtinue to keep safe. Thank you for quickly intertain my messages

Thumbnail of user carmenj35
1 review
0 helpful votes
February 21st, 2019

Very helpful support, they always give detailed answers. Overall process is quick and easy. Highly recommended.

Thumbnail of user waynee26
1 review
1 helpful vote
February 26th, 2018

Ql is at fault for a low appraised value? That is an independent appraiser im sure quicken is just thrilled your home appraised low and they wasted resources on a loan that cant close. The old 500 deposit complaint gets old this company closes billions of dollars in mortgates pretty sure their objective is not to collect a deposit from you. You pay a deposit to a mortgage company to pay third party fees your appraisal is one of them. Your loan doesnt close you pay for the actual appraisal they pay for processing a loan that doesnt close locking a rate and are out thousands of dollars including bad pr from people that think ql is out to collect these deposits to take over the world and stick it to people bc thats where the real money is in mortgage lending... 500 deposits

Thumbnail of user nicoles57
3 reviews
10 helpful votes
August 12th, 2014

People, a company doesn't get any better than this. Once I'd asked for help with my home loan, they COMPLETELY took the initiative, and got 'er done. I had put off my re-fi because I'd remembered having to shlep all over town for this or that document... Quicken friggin did it all, and for me and cheerfully, seeming to grasp (in a way other mortgage brokers did not) that I was doing THEM a favor, by selling them my loan. Very, very cool company. I cannot recommend them enough.

Thumbnail of user danielt6
29 reviews
143 helpful votes
June 23rd, 2011

I was really happy I discovered Quicken loans after getting a quote from another heavy advertiser in my area (Paramount Equity). They came back with an interest rate that was a full point and a half lower on our $300k home!

There online access to the mortgage process is excellent in fact it made things pretty darn easy to go from steps A to Z.

In the end you are going to pay a little more in closing costs with them however you will most likely save that in interest over the life of your loan and as an added bonus if you ever refinance with them the cost is free the second time!

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From the business

Quicken Loans has helped over 2 million families finance their homes. Compare home loan options and apply online with Rocket Mortgage.

Company Representative

Thumbnail of user jasonb26
Jason B.
Typically does not respond to reviews

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