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Overview

Quicken has a rating of 2.39 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Quicken most frequently mention customer service, and tech support problems. Quicken ranks 53rd among Tax Preparation sites.

  • Service
    4
  • Value
    3
  • Returns
    1
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I have been using quicken for my rental income for about 10 years and love it.
  • keeping your bank account in the green and Uncle Sam getting the Proper Tax amount yearly -

Critical highlights

  • I called customer service and, of course, got India.
How would you rate Quicken?
Top Positive Review

“Really its help small business”

Joyce H.
8/14/17

Best for small business and home financial people. Good customer support. Everything perfect. Thanks and good

Top Critical Review

“Zero customer service”

Thomas B.
12/29/21

God help you if you want to use quicken off line and do not want to pay a ridiculous renewal fee each year. I have used Quicken since it first became available. In the last few years, unwanted changes and now the inability to use it off line makes this product a joke. I waited 20 minutes to speak with a rep who told me there is nothing I can do. Either renew for $51 or look at the renew pop ups and warnings that your subscription has expired. Unbelievable.

Reviews (31)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) 10 years (3) bank account (4)
Thumbnail of user joyceh61
5 reviews
1 helpful vote
August 14th, 2017

Best for small business and home financial people. Good customer support. Everything perfect.
Thanks and good

Thumbnail of user michaels431
9 reviews
54 helpful votes
April 27th, 2016

Quicken will help the Small Business Owner or Home Financials Book Keeper meet the needs of modern Finances and Tax Records - and turn a pile of paper records into a stream lined, easy to update and report financial records system... keeping your bank account in the green and Uncle Sam getting the Proper Tax amount yearly - and only the required tax amount... no more - no less.

Thumbnail of user ronm52
53 reviews
56 helpful votes
June 8th, 2015

I did a refi in 2014 and had an outstanding experience! They have a web/App interface that allows you to follow your loan approval from start to finish! Also, if there is a piece of info they need to proceed you will know immediately. I initially thought this would take the place of human intervention, but there was just enough follow-ups that this wasn't a problem! Highly recommended!

Thumbnail of user maxineb8
55 reviews
175 helpful votes
May 11th, 2015

I have been using quicken for my rental income for about 10 years and love it. You just enter in the addresses for property, add the income and receipts and it automatically puts in where it belongs. At tax time you can print your reports and it's all done. I do like the older version better than new one because it makes you enter your bank info. I still use the older version.

Thumbnail of user abek6
34 reviews
49 helpful votes
January 14th, 2016

Easy to learn and use.

Thumbnail of user kaseemj
6 reviews
4 helpful votes
August 31st, 2015

There technology is awesome they keep me up to date with all the latest aND greatest

Thumbnail of user gregorys42
6 reviews
5 helpful votes
July 5th, 2015

Let's me do business calculations fast.

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