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Overview

Quicken has a rating of 2.39 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Quicken most frequently mention customer service, and tech support problems. Quicken ranks 53rd among Tax Preparation sites.

  • Service
    4
  • Value
    3
  • Returns
    1
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I have been using quicken for my rental income for about 10 years and love it.
  • keeping your bank account in the green and Uncle Sam getting the Proper Tax amount yearly -

Critical highlights

  • I called customer service and, of course, got India.
How would you rate Quicken?
Top Positive Review

“Really its help small business”

Joyce H.
8/14/17

Best for small business and home financial people. Good customer support. Everything perfect. Thanks and good

Top Critical Review

“Zero customer service”

Thomas B.
12/29/21

God help you if you want to use quicken off line and do not want to pay a ridiculous renewal fee each year. I have used Quicken since it first became available. In the last few years, unwanted changes and now the inability to use it off line makes this product a joke. I waited 20 minutes to speak with a rep who told me there is nothing I can do. Either renew for $51 or look at the renew pop ups and warnings that your subscription has expired. Unbelievable.

Reviews (31)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) 10 years (3) bank account (4)
Thumbnail of user jamesm399
21 reviews
9 helpful votes
March 14th, 2016

My wife and I have used Quicken for years. We've mostly had good experience with their products, though sometimes their customer service is less responsive than we'd like.

Thumbnail of user faustj
2 reviews
4 helpful votes
April 4th, 2016

Looks good

Thumbnail of user reginaldcb
2 reviews
7 helpful votes
October 11th, 2014

I am rebuilding my bank account after college. I found intuit who helped me budget my money wisely. I'm feeling less stressed now because I see my bank account growing.

Service
Quality

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About the business

See how the power of Intuit Giants can work for you by joining the over 46 million people already using TurboTax, QuickBooks and Mint to power their financial prosperity.

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