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Quicken has a rating of 2.39 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Quicken most frequently mention customer service, and tech support problems. Quicken ranks 53rd among Tax Preparation sites.
Best for small business and home financial people. Good customer support. Everything perfect. Thanks and good
God help you if you want to use quicken off line and do not want to pay a ridiculous renewal fee each year. I have used Quicken since it first became available. In the last few years, unwanted changes and now the inability to use it off line makes this product a joke. I waited 20 minutes to speak with a rep who told me there is nothing I can do. Either renew for $51 or look at the renew pop ups and warnings that your subscription has expired. Unbelievable.
January 24 2024 quicken update is trash. On phone with tech support for an hour and a half. They had me share screen but drive the commands, nothing worked. Their final solution is for me to create a new file and add all of my accounts to the file and start over. None of my history comes with it. They said to just switch between the old non working to the new file to get old data. I can't run my reports with any continuity of data. My data goes back to 2011.
I am deleting every quicken file and the app to start over. I told them the update was when this started, they dismissed that notion.
I don't think I can find a pre-update version of quicken online but I will try. I miss the days of having a CD to reinstall the original software from.
All this digital crap is just that.
Are there and options to quicken available?
Tip for consumers:
Tech support was nice but 1 1/2 hours no solutions
Products used:
Haven’t found another software
I’m asking for alternatives
10 years ago Quicken was great. Then they saturated the market and became both lazy and greedy. The software is now worse with each release, losing both usability and accuracy. When year after year they fail to introduce fixes, let alone improvements, they then force users to upgrade by discontinuing the very functionality that made it worth buying in the first place, specifically updates from financial institutions. And if you have multiple accounts at an institution their current process will corrupt those accounts after multiple updates, requiring that the online feature be disabled for each individual account before being able to correct it.
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