QualityBath.com has a rating of 4.93 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price, and plumbing fixtures. QualityBath.com ranks 5th among Bathroom sites.
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We had a minor quality issue with a high end plumbing fixture we ordered through Quality Bath. They sent a replacement part free of charge with no questions asked. Their communication during the order and shipping process was timely and transparent. Their agent in Returns, Adina, remained helpful, prompt, and informative through the correction process and was really great. I highly recommend them for their customer support. Thank you!
On its website it claims that "We guarantee to match our blockbuster Black Friday/Cyber Monday sale pricing on all purchases made starting from November 13,2022". I trusted them and ordered a bathtub, which then got a much bigger discount on wayfair.com ($500 less than the price I got from QualityBath). But QualityBath refused to match the price, saying it only matches prices on its_own_ website. Cheating! And I requested to cancel my order before it's shipped, but its customer service agent said it's out of their control because they have ordered it from the factory and I could only return it with 20% restocking fee plus shipping cost. At the time I write this review, the bathtub was just received at FedEx, but not in transit yet. And they don't want to do anything. I'm going to end up with paying $500 more than I should.
We had a minor quality issue with a high end plumbing fixture we ordered through Quality Bath. They sent a replacement part free of charge with no questions asked. Their communication during the order and shipping process was timely and transparent. Their agent in Returns, Adina, remained helpful, prompt, and informative through the correction process and was really great. I highly recommend them for their customer support. Thank you!
Products used:
Perrin & Rowe kitchen faucet
For those of you for whom a bathroom is the most important room in your house Quality Bath is the invaluable source for all your bathroom needs. My special thanks go to Aron who not only helped to find what I was exactly looking for but also made my complex order which involved shipping to Europe much simpler than I expected. This coupled with a great price turned part of my renovation project much less stressful and a real pleasure.
Products used:
Medicine cabinets
I purchased a large amount of items for the renovation of our new home. I recently had an issue with one of the more expensive items I had purchased. I contacted quality bath and was put in touch with Leah in after sales department. She submitted a claim on my behalf and was able to get it approved and have another one shipped out to me in less than 3 days. She was amazing! I will never buy any bath product form anywhere else! A big thank you to Leah and Josh!
Products used:
Many bath products for a renovation
I have ordered three faucets from this business (same model). Their customer service reps are very helpful; most recently, Akiva helped me customize two of the faucets to meet my size needs (he communicated with the French maker directly and arranged for a different size than normally offered). While this will take longer, I'm willing to wait for a quality product. I very much like the one already installed (prior purchase).
SB
Products used:
Bathroom sink faucet.
Placed on online order and got a personal e-mail from Ruthi warning of a super-long special order lead time for one particular item. Miri and Dov were super responsive in helping to find a suitable replacement meeting my time constraints, whole process via e-mail and phone took only a few minutes to complete - and this wasn't even a super-big order! Quality Bath will certainly be on my radar for my next remodel.
Tip for consumers:
I've used QB in the past - site is easy to navigate, service is superb, and I've snagged a few great deals.
Products used:
Bathroom fixtures for remodel.
Highly recommend Quality Bath. They have a great selection and prices. Dov, our sales rep was very helpful in ensuring we had everything we needed on time.
Five star customer service! Had issues with my order and they were handled smoothly and easily by Chaya. When you call you actually get a real person. That is worth a lot these days!
Would definitely order from them again! Prices are great too!
Products used:
None yet..
I have completed a number of renovations and typically used Fergusons. I stumbled across this site and decided to give them a shot with a bathroom remodel. Glad I did. Akiva was very helpful in quickly answering questions, giving me the best price I could find online (better than Fergusons for sure) and shipping out the items as scheduled. First part of the order was quick and I received the estimated ship dates for all other items. Will definitely use them (and ask for Akiva) again.
Products used:
Hansgrohe bathroom fixtures and MTI soaking bathtub
We are a design firm in Princeton NJ - we have ordered from Quality Bath in the past and will continue to do so! Great quality products, lead times are always good. Delivery is consistently professional and courteous. Top notch customer service - the most recent order was handled by Dina, who I cannot rave enough about! She went above and beyond, prompt courteous responses, an all around great experience!
In August 2021, we ordered a Franke Hot Water Tank and new faucet to replace our instant hot system. In January 2024, the hot water tank stop working. Qualitybath was so helpful in getting a replacement sent from Franke under warranty. Chaya in Returns was especially helpful and followed up on a timely basis. Would definitely recommend this vendor for future purchases.
Quality Bath's website was easy to navigate and find what I needed. Terrific assistance and FAST, professional customer service from Tammy.
Much appreciated!
I just purchased vanities from QualityBath.com for a complete bathroom remodel. QualityBath.com has a huge selection, but the website make it very simple for me to customize. I visited other websites and visited local vendors, but no one was able to match the quality, convenience, service and price.
BUT what really made my experience superb was Josh. He make the process feel very personal - which is a big relief when you're make a big purchase and you don't want to get it wrong. I wasn't expecting such individualized service from an online vendor. Thanks Josh!
Tip for consumers:
Very easy to customize the selection and get information the products before purchasing
Products used:
Strasser Amiri floating vanity
It was a breath of fresh air dealing with Aron Kaufman at Quality Bath! He was prompt answering the phone, finding the product I needed, and emailing a quote with an estimated delivery! The estimated time is 1/2 of others we were quoted and his ability to clarify the precise product I needed, size and finish were on spot! Right now I could not ask for a more attentive, quick and accurate person to help me with our renovation! Getting our sconces in timely fashion with be the frosting on the cake! Plus dealing directly with an informed rep made the process seamless for me and I have worked with those less than capable! Everyone should have customer service like Aron! Thank you!
Products used:
Sconces
I received a shower set that was missing one part from the manufacturer. Quality Bath representative Adina contacted the manufacturer and had the missing part shipped to me within days.
I have made multiple purchases from Quality Bath in the past year. Their prices are great and delivery time has always supported my schedule.
Products used:
Sink, Shower set, faucet, sink drain, medicine cabinet
I had a previous order from Quality Bath, and wanted to duplicate the item. I was unable to find my invoice, so I called and spoke to Aron. He immediately looked for the correct information, ordered it ASAP, and I received it within a week! So impressed with their willingness to search through old records to help me find the right item with ZERO complaint or attitude!
Products used:
large heavy kitchen sink grate
Aron was very helpful. I emailed him on what I thought was the later side not expecting a quick response, but he got back to me Right away and letting us know the shipping time on our order and was on top of our order with any questions we had Along the way, definitely recommend this company.
Lea at Quality Bath really went out of her way to help find a package that I shipped to them by mistake. It was a Christmas gift that I accident returned to them instead of sending it to a friend. I received my package in the mail yesterday & can forward it on. Thank you Lea, for all your help!
I utilized the site after finding a sink that fit my need (and want) for an upcoming kitchen renovation. This business had the best pricing for the sink with positive historical user reviews that allowed for confidence via online purchasing. I ended up purchasing all of my kitchen fixtures thanks to their customer rep, Akiva, who assisted me with a quote to include the additional items, (faucet, disposal, instant hot water heater) while offering competitive pricing for several of the items based on pricing from competitors. Nice selection of products, competitive pricing and great customer care. I will be back for additional fixtures as I continue to renovate my home.
Aron was very helpful in advising us as to what fixtures and finishes we needed for our bathroom remodel. He spent a lot of time creating different combinations for us and we would not have picked the right products without his help. He also made himself very available to help and was always quick to respond.
Quality Bath has become my go to store for my bathroom fixture needs. I've had some of the best customer experiences that I've ever had with this store. Recently I chatted with Dina who was able to call Graff in real-time so that I could receive rough valve's ahead of faucets as they are typically bundled together.
We had an emergency bathroom renovation which meant that we didn't have time to really shop for fixtures. Aron found us options that were in stock and top quality. This was a great experience.
I had a great experience shopping with QualityBath.com. Shopping and purchasing was smooth and straight forward. They had the best price for the product I bought and shipping was quick too. Jack, who helped me with the purchase, was extremely helpful, thorough, and provided wonderful service making sure I was satisfied. I highly recommend QualityBath.com. Thank you Jack!
Products used:
Saniflo
I dealt with Chaya on an issue with my faucet, she was very knowledgeable efficient and extremely courteous on the phone and thru email. Is due was quickly resolved, what a breath of fresh air in customer service!
Despite all sort of issues with the manufacturer, Jack has always been on top of my needs and done way more that human possible to ensure my project was not delayed.
I am tremendously thankful for working with him
Products used:
Groe tabs
Terrific experience from beginning to end-very helpful and guiding me in choices regarding products, knowledgeable, good pricing, and materials were quality inn arrived well packaged. Many months after I received my shipment, I contacted them because I had lost part. They responded quickly and sent me what I needed right away. Great experience.
QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...