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QualityBath.com has a rating of 4.93 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price, and plumbing fixtures. QualityBath.com ranks 5th among Bathroom sites.
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We had a minor quality issue with a high end plumbing fixture we ordered through Quality Bath. They sent a replacement part free of charge with no questions asked. Their communication during the order and shipping process was timely and transparent. Their agent in Returns, Adina, remained helpful, prompt, and informative through the correction process and was really great. I highly recommend them for their customer support. Thank you!
On its website it claims that "We guarantee to match our blockbuster Black Friday/Cyber Monday sale pricing on all purchases made starting from November 13,2022". I trusted them and ordered a bathtub, which then got a much bigger discount on wayfair.com ($500 less than the price I got from QualityBath). But QualityBath refused to match the price, saying it only matches prices on its_own_ website. Cheating! And I requested to cancel my order before it's shipped, but its customer service agent said it's out of their control because they have ordered it from the factory and I could only return it with 20% restocking fee plus shipping cost. At the time I write this review, the bathtub was just received at FedEx, but not in transit yet. And they don't want to do anything. I'm going to end up with paying $500 more than I should.
On its website it claims that "We guarantee to match our blockbuster Black Friday/Cyber Monday sale pricing on all purchases made starting from November 13,2022". I trusted them and ordered a bathtub, which then got a much bigger discount on wayfair.com ($500 less than the price I got from QualityBath). But QualityBath refused to match the price, saying it only matches prices on its_own_ website. Cheating!
And I requested to cancel my order before it's shipped, but its customer service agent said it's out of their control because they have ordered it from the factory and I could only return it with 20% restocking fee plus shipping cost.
At the time I write this review, the bathtub was just received at FedEx, but not in transit yet. And they don't want to do anything.
I'm going to end up with paying $500 more than I should.
Tip for consumers:
How could you trust it as an Internet customer?
Products used:
bathtub
I returned several faucets to them and their restocking charges and no free return shipping is exorbitant...I bought a 1200.00 faucet...and had to return it. It cost me 400.00 to return it. No lie. There prices are good only if you absolutely,,,absolutely do not need to return it. Buy from someone else like Build.com. Quality has good customer service and good prices but if you have to return something you will regret it. '
Tip for consumers:
do not buy from them unless you are absolutely sure you will not have to return it...............There return policy is pricey
Worst costumer service. I still can't believe that after purchasing a $200 shower head that I can't return it because I installed it for less than a minute and it's useless by the way. So disappointed specially in this times when we only rely on online shopping. How could I've known that the water would splash on the wall causing all the water to go directly out of the tub soaking all the bathroom floor.
BUYER BEWARE! An actively deceitful company. I bought an upscale $1,000 vanity from Quality Bath. It was dropped on it's side and severely damaged during shipping or while in QB's possession. They covered-up the hole in the box with packaging tape (see photo), and when they delivered the vanity, they placed the damaged corner of the box into the corner of my apartment, so that I would not see it.
Once the vanity was ready to be installed, it was removed from the box and the damage was discovered. When I contacted Quality Bath to setup a return, they immediately responded that I had signed away my right to return the product by signing for the delivery. That they have some legal loophole in their fine-print that allows them to scam you.
Truly the most atrocious customer interaction of my life and I'm out an enormous amount of money. It's psychotic.
Tip for consumers:
Find another place to buy your products. It is not worth saving any money. This business is actively deceitful.
Products used:
Vanity, but it was severely damaged.
The price is less than other companies,
But don't buy on it. The charge restocking fee, you pay for the return and insurance if you need to return item for some reason. I won't recommend.
Tip for consumers:
Don't buy on it. The charge restocking fee, you pay for the return and insurance if you need to return item for some reason. I won't recommend.
Products used:
Faucets
After emailing Lea at Quality Bath for weeks, I got this from Janet: "You are correct, the photo on our site and Perlato's site is incorrect as that tub does not exist".
So, after having sent a tub that is impossible to caulk without a 1/2" bead of silicone, they claim that the tub I actually ordered based on photos on their and the manufacturer's website actually does not exist. Seriously?
Purchased a sink from them and it cracked. Called the company because they said that they will back all their products. And refused to replace the product. Lowe's offers a 90 return. Do yourself a favor and purchase from them.
They do not expressly state it, but they charge you 20% restocking on any returned items. This is crazy in the current day of Internet shopping. You can't even see the products unless you order them... of course they should deal with returns.
I am very dissatisfied with the customer service of this company. I only wanted to exchange the sink. They refused to do it. I provided pictures with an explanation of the sink being unlevel. I used a very reputable and highly rated company to install the sink. The sink was not level near the faucet. Many attempts to shimmy the sink proved fruitless. The company never contacted me nor offered a replacement. I filed a complaint with the BBB. Their response was to provide FAKE email responses to my complaint. It's unfortunate that a US company would falsify emails rather than solve the issue.
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QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...
Hi Andrew,
I'm sorry to hear about the issue!
We stand behind our products and offer a damage free guarantee.
Unfortunately when the damage isn't reported for 6 months it leaves us with less options.
Please reach out to me at feedback@qualitybath.com so that we can look into this further.
Thank you