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Claim Your BusinessQoo10 has a rating of 1.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Qoo10 most frequently mention customer service problems. Qoo10 ranks 667th among Marketplace sites.
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I feel qoo10 is very useful as it sells a wide variety of items for everyone also personally I think it is very easy to use.
I think some delivery are not familiar with Pick lockers. In the end, the items were delivered to the house instead. People choose Pick lockers because they are unable to collect items at home. Somehow the delivery in charge of that area was frustrated with the buyer choosing Pick lockers. The parcel was poorly handled to discourage the buyer from buying again. Secondly, if you buy just 1 or 2 items each delivery very frequently. The delivery will get frustrated also.
I feel qoo10 is very useful as it sells a wide variety of items for everyone also personally I think it is very easy to use.
Bad customer service from qoo10 staff. Was making enquiry on my item not delivered to me yet, cause I paid for it alrdy. And worried cause it's hard earn money. Customer service just explain abit and I was asking if they could help me to rush it and she just say " you have to wait thank you and hang up."Just hanging up the phone very rudely and sarcastically. Would like to lodge a complain but realise there is no way to to sent a feedback.
Went on their website for the first time and bought a humidifier (learned after buying it is from China). See what happened when I used it:
https://www.youtube.com/watch?v=jhkskiK6ay8&feature=youtu.be
Wrote to Qoo10 for a replacement. They asked for a video to send to their supplier and after sometime, finally wrote to say the replacement is on its way. Waited for more than 3 weeks and it still has not arrived. Went on Q0010's site to ask when will it be arriving and found a message from their supplier asking us to ship the defective humidifier to them in China for a replacement! The cost would have been more than the price of the humidifier from Q0010!
Wrote again to Qoo10 to inform them about the situation and received no reply. I now realised that Qoo10 has no aftersales service to remedy any problems that might arise from a lemon purchase. They will just palm you off to the supplier from wherever they maybe eg China, Vietnam, etc. And these suppliers may be dubious in the way they handle a defective product order. Basically, there is no after-sales service as you will be led on a merry-go-round.
This is my first and last order with QooI0. I am staying with Amazon whose after-sales service is reliable and super efficient. Amazon's customer satisfaction is faultless.
Q0010 is an online marketplace of buyers and sellers of everything from clothing to electronics. The site is owned by Giosis, a joint venture with eBay that operates online marketplaces in 5 countries including Japan (http://www.qoo10.jp) and Singapore (http://www.qoo10.sg).
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