• Qoo10

Qoo10

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Overview

Qoo10 has a rating of 1.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Qoo10 most frequently mention customer service problems. Qoo10 ranks 666th among Marketplace sites.

  • Service
    16
  • Value
    14
  • Shipping
    13
  • Returns
    13
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
36
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Seems like I'm not the one with issues of qexpress and terrible customer service.
How would you rate Qoo10?
Top Positive Review

“Very useful”

beckiki l.
7/17/19

I feel qoo10 is very useful as it sells a wide variety of items for everyone also personally I think it is very easy to use.

Top Critical Review

“Horrible Delivery Service”

L C.
12/22/23

I think some delivery are not familiar with Pick lockers. In the end, the items were delivered to the house instead. People choose Pick lockers because they are unable to collect items at home. Somehow the delivery in charge of that area was frustrated with the buyer choosing Pick lockers. The parcel was poorly handled to discourage the buyer from buying again. Secondly, if you buy just 1 or 2 items each delivery very frequently. The delivery will get frustrated also.

Reviews (86)

Rating

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Reviews that mention popular keywords

customer service (28)
Thumbnail of user neoc7
1 review
5 helpful votes
June 27th, 2020

Encounter this dishonest seller in this Qoo10 platform.
Description:
Contacted seller to confirm whether this product include a microphone before placing a order. Received a yes from seller.
Received product from seller after 4 days yet product not including microphone. Wasted another 2 days for Qoo10 CS to check this & that, seller also reply offering a 20% discount for us to keep the product. Very very bad marketing & poor management from this Qoo10. Definitely a NO NEXT TIME FOR Me to use this app. As you can see, I have attached few screenshots to prove & support my review.

Tip for consumers:
Beware.. Safe guard yourself.. Best is to find those CASH ON DELIVERY platform rather than this PAYMENT BEFORE DELIVERY PLATFORM.. SAME GOES FOR SHOPEE PLATFORM

Products used:
No more confidence in using online purchase platform..

Service
Value
Shipping
Returns
Quality
Thumbnail of user harukenb
5 reviews
25 helpful votes
April 5th, 2018

The reason I give it a 3 star because I've bought from good and honest sellers too, who always deliver and will send replacement if item is faulty.

But I also faced a seller who not only use fake photos but also doesn't respond after transaction is done! I bought a smartwatch from the seller, he advertise it as able to use Sd-card to expand memory but it not only doesn't have that feature, the watch is totally different from what is shown in the photo! I couldn't get in contact with the seller after that and being something less than $20, I decided to forget about it

Thumbnail of user regl3
1 review
4 helpful votes
February 1st, 2016

Qoo10.sg is a very bad and lousy non productivity in service.if expect return or refund of defective goods please do not purchase from qoo10.sg
Case 1
II had pay for an item of above $300 and found out no stock at all and yet they accept the payment after told there arent any stock and contacted qoo10 but they arent helpful to find out where and when the payment gonna return back to my account.and once return money from seller first will return to qoo10 and you have to trouble to login qoo10 and select you want $ back to you.

Case 2
I bought an item but is not working at all and contacted due to seller no response for 3rd reply but qoo10 response is lousy that they cant do anyting and told this is between seller and buyer.

Conclude: qoo10.sg is just an empty cell.no service render if they are any fault just yourself unlucky if goods faulty so dont expect any refund etc even goods arent any stock they still post online

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About the business

Q0010 is an online marketplace of buyers and sellers of everything from clothing to electronics. The site is owned by Giosis, a joint venture with eBay that operates online marketplaces in 5 countries including Japan (http://www.qoo10.jp) and Singapore (http://www.qoo10.sg).

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