Qoo10

I think some delivery are not familiar with Pick lockers. In the end, the items were delivered to the house instead. People choose Pick lockers because they are unable to collect items at home. Somehow the delivery in charge of that area was frustrated with the buyer choosing Pick lockers. The parcel was poorly handled to discourage the buyer from buying again. Secondly, if you buy just 1 or 2 items each delivery very frequently. The delivery will get frustrated also.

Bad UI that left user who paid don't know what to do, while worst, their internal system or team doesn't know what to do or trace or support either. So as a User, I paid a few hundred for weeks ago, follow exactly the instruction on the payment info, Bank deducted instantly but nothing happen till I asked, then the CS are not helping at all, robotic to keep telling you to prove yourself, by revealing and showing them your Bank Account Info. Really unbelievable that payment transaction even provided my QID but such request on seeing my account number will be very irritating.
The CS response are also SUPER SLOW, SUPER UNHELPFUL, even they repeated a template, you gotta wait for Another WORKING DAY for them to get back to you, it's probably another unhelpful reply, then day by day, your money paid for nothing, like myself, after 10 days, they order simply moved to FAILED STATUS and I still wasting my time on arguing with the CS

You can never easily unsubscribe to their newsletter as they make it super difficult for you, u need to log in, key in all your most recent particular, update phone, yet you still cannot unsubscribe ( coz u cant find the step or so call " icon"), if you refer to screenshot i shared, those link when u click on it its only ask you to log in again, nothing will happen, u cant find " edit info" too. This app purposely make u going thru difficult steps, collecting all your data, yet they continue spam you email! Suck!

Qoo10 have absolutely horrific customer service and do not follow their own policy. Be prepared for a full loss if you use their service and there are any issues. You have been warned.
Although completely destroy my products in transit. Refusing to deal with a refund or any compensation.

The Qoo10 app is poorly designed.

I cannot log in due to forgotten of password. The app does not have such a simple password reset option which is working.

When I finally managed to guess my password and logged in, there is not a way for me to delete my account.

To unsubscribe the email messages sent by them needed to log into the account which could not be done by me due to forgotten of password earlier. So I was stuck for a few days.

In summary, a stupid app. Don't use it.

I just have a general enquiry that i wanted to ask in Qoo10, and being a big fan of Shopee and Taobao i would like to say that Qoo10 is no where near them. Please stop calling yourself leading e-commerce brand when your customer service takes 2 hour to even reply to my live chat for such a simple question. Taobao and Shopee would take less than 30 seconds to answer

The product I received was fake and inferior to what was advertised, and when I contacted the seller to return it, no contact was made, so I contacted the customer centre, but they didn't respond at all, just told me to discuss it with the seller. Chat and help is not working and the response is poor, not comparable to Lazada or Amazon. Worst.

Qoo10 hires very low quality technical and CS teams

The CS team are like robots, nonchalant, extremely spiteful and rude. They don't listen to feedback and make sure customers are disadvantaged for giving feedback.

No wonder Qoo10 can't compete and overtake Shoppee, Lazada, Amazon as the most popular choice for online shoppers.

Full of scams and cheats, me and my friend were cheated, few thousands lost in few days.
They will request you to pay more and more in order to get the product.
Unreliable and no trustworthy, thanks China!

Qoo10 is a big cheater pls dnt buy anything from this app. It's a ShopClues app. They are cheating people by deducting the customer money and not showing the order in order site, but payment showing successful, when complained they are just saying we did not get ur money and order wait for seven days ur money will get back to your account, but I didn't get it. So pls don't buy anything from this app.

All seller and buyers be careful
All seller and buyers be careful
All seller and buyers be careful
All seller and buyers be careful!

BEWARE - don't order (coronavirus protection) surgical face mask from Ooo10. My experience - placed my order based on site illustrations and representations. Qoo10 and seller engaged in "bait and switch" and substituted an inferior face mask then upon my request for exchange Qoo10 claimed "hygiene" as reason for not exchanging mis-delivered product. Service provider conducted fraud and mis-selling. Dishonest.

The product on the site are cheap products and does not fulfill the return policy. I ordered one digital watch last month and received it non-functional. I immediately raised a return request, but customer service just tell that you can initiate return, but after initiating the return did not pick the product even after 2 months of followup and still just reply that you can raise the return request, but does not act on the return request.
Such a poor service.

They hire public to rate "like or love" on the merchants page. The comments are fake. This is not a reliable platform, stay away!

I would give zero star if i can. The Q&A service from Qoo10 sucks. They repeatedly avoid your question in their answers. I suspect they have a deadline to meet and just send any reply they can.

Qoo10 also impose policies on customers w/o making them known before we purchase. When queried after our checked out, their answer is because we've purchased from them we have agreed to be bound by their decision, no matter how unfair it is.

Their delivery is frequently late and sometimes very late. Ice cream and cakes arrive fully melted.

Use other eCommerce merchants - Shopee, Amazon, Lazada. While they are not perfect, they are much better than Qoo10. Shopee is also more price competitive for the same products.

Paid to order one wireless mouse from Gracious Treasures more than 7 days ago. At time of purchase, seller claimed 5 to 7 days delivery by normal post. After 7 days with no delivery, seller claims 3 to 14 days delivery and they cannot control Singpost. Both seller and Q0010 CSO push blame to me and Singpost and refuse to cancel and refund. I can consider $ thrown away with added anguish and high blood pressure from these 2 irresponsible parties.
Use Q0010 at your own risk!

If you are lucky, you may receive items in time. However, once if there is some issue, then your nightmare begins. The seller just try to delay and cheat you, never answer your question directly, the customer service is also sloppy and inefficient. I tried to buy hair wax from the website, I didn't received the item in 7 weeks, I reported to customer service 4 weeks, and they finally replied. However, still not a single trace of my refund. I won't shop on Qoo10 anymore. Other e-commerce provide much better service.

Ordered a baby playpen 2 weeks ago that was supposedly shipped but the seller claims it was returned to them from the courier. There is no way of requesting for a refund on the site for an item that was shipped but not delivered: they have instructions in Help but the interface has changed so that users don't actually have this option. Very shady business with poor customer service.

A couple of months back I got scammed through their website. Scammer bought Ang pow vouchers using my BANK card details thru them. Lost $900 in 2 minutes.
Since then I never use their services.
Just fearful of keying in any card details.

Be aware when you are applying Shipping coupon which is obtained from Qoo10 Roulette Q. Such coupon is still considered as cart discount.
In other words, the cart discount is applied on items price but shipping fee is still counted towards the payment amount. This is important if you are participating in their cashback event.
I had applied shipping coupon to offset the shipping fee and made a payment of $71.1 but still not eligible for cashback event due to shipping coupon is classified as cart discount.

Qoo10 Customer service insisted such shipping coupon is also considered as cart discount but unable to explain why is it named as "Shipping coupon" and do not deduct from shipping fee directly. They also claimed that such classification is designed by their marketing.

Filed for a refund claim due to defective items from seller but customer service said they are unable to provide the support. What a shame, after buying items from the portal for more than 5 years, it's coming to the end. Look at the photo to see how fraud is the system in Qoo10. BTW, seller ID is La Dulce Vida. Avoid at all cost.

Firstly, this company do not deserve 1 star

Delivery service but no service
Not Professional, No Assurance, No Responsibility

If anything happens, they will claim that it's customer responsibility

If you engage their delivery service, be prepared to self service till the end and waste plenty of time and money.

Be prepared if ship anything to Malaysia, there is no CS there to pick up the call or just ask you to hold the line until it cut off. If you email them, either no reply or selective question replied but when it comes extra charges and payment, they will respond. What a joke!

Parcel is delay 1 month till now due to the custom clearance issue.

Not up to standard of a delivery company because their CS / website did not provide clear information to protect their customer, and eventually cause the delay which can actually be prevented! In result of customer have to pay extra handling fee beside the tax! With no Cs there to pick up call and no reply email this call handling fee?

Other's shipping company always advice customer on the sop and basic info before customer ship out the parcel, when comes to this company they will claims that it is customer responsibility to check and they're not able to provide any information on that.

Come on, parcel delivery everyday to and fro custom, and you are not aware on the sop, not able to advice any custom declaration information to customer?

In short, use this service if you needed a nightmare or a bad joke or you needed your day to be spoiled tremendously!

GOOD LUCK!

There are 98% chances of money loss whenever you make payment for any item. If you download this app and visit the Q-Desk section of this app via contact option you will find bundle and bundles of complaints