• QLinkWireless

QLinkWireless

Overview

QLinkWireless has a rating of 2.37 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about QLinkWireless most frequently mention customer service, sim card, and new phone problems. QLinkWireless ranks 73rd among Mobile Carriers sites.

  • Service
    346
  • Value
    329
  • Shipping
    309
  • Returns
    209
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.4%
Positive
23
Neutral
10
Negative
51
113
See all photos

What reviewers want you to know

Positive highlights

  • Accident customer service the agent was very helpful and I'm very satisfied with their customer service.

Critical highlights

  • Q link has left me without my phone number that I have had for over twenty years.
  • I bought a phone and tablet for $29.95, I received my SIMS Card but no phone or tablet.
How would you rate QLinkWireless?
Top Positive Review

“Great free plan”

Evelyn S.
2/8/24

Well, Q link is a free phone plan for people that can't afford anything else. It has good service and I hope to keep on using it 😀

Top Critical Review

“Q Link lies about features”

Russ W.
1/22/24

They say you will have unlimited calls and data. You do not. They offer hotspot service but you only get about 3 days service per month at most. Customer service reps have poor English skills. This wireless service is really poor. Only use this service if you're desperate and don't need data. Phones work like they're refurbished. Keypad often malfunctions. Buy a cheap phone if you're low on cash and need the call service or a backup phone. I paid 90 dollars for a phone and it was a total waste of money.

Reviews (789)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (171) phone number (32) sims card (93) post office (7)
Thumbnail of user warrenw197
2 reviews
6 helpful votes
October 6th, 2022
Verified purchase

When the world was going on lock down, I was pandemic panicking. With no work, rent and food were a struggle. I was resigned to have no phone when a friend told me about Q-Link. I was grateful for any service, but Q-Link is easily as good or better than any other carrier I've had.

Tip for consumers:
If tour looking for value, or even free service, if qualified, I have no reason to consider any other carrier. No dropped calls. Fast downloads. Streaming Spotify in my car., and testing how "Unlimited" the.data.plan is. Well, my record in a.month so.far was 59 Gs. Never slowed down, always reset on the first day of every.momth. Talk for hours. Text like a kid again. Q-Link has you covered.

Products used:
I received a SIM card and switched it with my old one. New number, no issues...until I broke my phone!

Service
Value
Quality
Thumbnail of user russw204
1 review
5 helpful votes
January 22nd, 2024

They say you will have unlimited calls and data. You do not. They offer hotspot service but you only get about 3 days service per month at most. Customer service reps have poor English skills. This wireless service is really poor. Only use this service if you're desperate and don't need data. Phones work like they're refurbished. Keypad often malfunctions. Buy a cheap phone if you're low on cash and need the call service or a backup phone. I paid 90 dollars for a phone and it was a total waste of money.

Thumbnail of user tonyswifey13
1 review
1 helpful vote
February 16th, 2024

The service is fine. It's what they advertise. The phones are a big issue.
I bought a phone in December that was $500. In February, the battery exploded. Apple said the phone was so old, it never should have been sold. It was dangerous.
I was told SORRY, our hands are tied. Not even a discount to replace the faulty one. Bring your own phone if you use this carrier. They don't care who they screw

Tip for consumers:
The plans for phone service are good, just don't buy a phone from them

Products used:
iPhone 11 pro $500+
Battery exploded after 2 months and they said so sad too bad, nothing we can do. Shotty business

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryceg49
1 review
7 helpful votes
May 1st, 2022
Verified purchase

Thank you for all of your assistance helping me set up my new phone plan! No more monthly cell phone bills^_^ I had the Mint Mobile 12 month (1 year) plan which was in its final month, so that's why I had to switch as soon as I could. I'm very satisfied with the service, thank you again

Tip for consumers:
Q Link Wireless is only for SNAP and Medicaid recipients

Products used:
Q Link Wireless cell phone plan

Service
Value
Shipping
Returns
Quality
Thumbnail of user lavondalynt
2 reviews
9 helpful votes
December 30th, 2021

If you ever need the phone in an emergency, you'd be dead. Worst phones and service. Q link has been robbing the government and the people with crap products and service on us while they get paid big to have the government contract. How many of your CEOs are being indicted?. I hope my review makes people avoid your company you are the scam.

Thumbnail of user patriciap2344
1 review
3 helpful votes
July 3rd, 2022

After being full time caregiver for last 6 yrs of my 94 yr old mother's life, then having to take early retirement and Soc Security at 62 and apply for SNAP food assistance, this phone service has been a very welcome and useful tool. With little money, now I can still make calls and access the internet thru my free phone service. Very grateful.

Tip for consumers:
Very easy process to obtain phone and service and upload supporting documents to verify govt assistance.

Products used:
QLink Smartphone

Thumbnail of user kurtb205
1 review
8 helpful votes
July 17th, 2021

Lost my phone. Bought a new one. I've been waiting 7 weeks for a new sim card. Qlink has left me without my phone number of 20 years all this time. Don't waste your time contacting them. Customer service will only tell you what's on your web account which you most likely already know.

Tip for consumers:
You pretty much get what you pay for here.

Products used:
Phone service

Service
Value
Shipping
Quality
Thumbnail of user bobbijomeyers3
1 review
0 helpful votes
March 1st, 2024

This is the worst phone service. They do not give you unlimited.they get money from our goverment to pay for this service. But then we don't receive it. I have sat on hold hours to speak to someone. Read other complaints you will see that this company is a scam.

Thumbnail of user mariag2105
1 review
17 helpful votes
March 23rd, 2022
Verified purchase

I am really upset. I hope you guys are recording & listening to your reps when they talk on the phone. I called for 2 simple questions & the guy (Abel) was smacking gum in my ear the entire time & I finally asked him to stop, he starting rubbing his mic to make loud noises. I am beyond sick & I am just trying to get help & this man was so rude & treated me like garbage. Am I poor? Yup! I am now bc my disease took everything from me. Do I deserve classism treatment? Nope! I don't care who you are. He's got me in tears & literally shaking. It's also ableist, because I told him I'm sick. I'm disappointed in my fellow humans right now.

Tip for consumers:
Don’t get Q Link, or maybe encourage them to train the staff better.

Products used:
Q Link Wireless. SIM card will be here tomorrow, but after the phone call I just had, I don’t know if I even want your service.

Service
Thumbnail of user rhondaa200
1 review
7 helpful votes
June 15th, 2022

This company is upsetting they do not speak nor understand English very well and that's extremely frustrating than when you ask to speak to a supervisor your on hold for a 2000 hrs smh I am upset by there lack of not caring to hire people who speak English and understands it. How are these people even getting hire if they can't understand english than I ask to speak to a supervisor and she didn't speak English good either this is extremely frustrating that all these people are working for the supposedly government and do not speak English

Thumbnail of user toniab31
1 review
25 helpful votes
June 30th, 2020

This is the worst company and most incompetent company I have ever dealt with in my life. Horrible! Horrendous! Awful from top to bottom!

Thumbnail of user paulam1301
1 review
2 helpful votes
May 1st, 2022

Wouldn't do anything different. This phone takes excellent pictures. Not to mention free services. And I got the phone at good price.

Thumbnail of user brianp1629
1 review
0 helpful votes
December 17th, 2023

Don't leave home without it! Much better than a lifeline. This phone has literally saved my life so they tracked it and found me.

Thumbnail of user evelyns700
1 review
0 helpful votes
February 8th, 2024

Well, Q link is a free phone plan for people that can't afford anything else. It has good service and I hope to keep on using it 😀

Service
Thumbnail of user kimberlyp1250
2 reviews
4 helpful votes
June 9th, 2022

The fact that we are in a time in our country where gas prices are through the roof and food expenses as well as rent. This program is a breath of fresh air for anyone just getting by or barely getting by, as a newly single woman i had to rebuild and start over, i'm so thankful

Service
Value
Shipping
Returns
Quality
Thumbnail of user laronn2
1 review
5 helpful votes
February 23rd, 2023

They not only stole from me.But they lie every month saying I ran out of unlimited minutes and that I have to wait for two weeks just to be able to use my phone again...these people have made me miss Christmas because I was in the hospital and was not able to contact with my family...I have had a death in my family and didn't know...I have missed my doctor's appointment all because of this horrible service and more so horrible staff

Tip for consumers:
Do not get service with these people

Products used:
The sim card

Service
Value
Shipping
Returns
Quality
Thumbnail of user autumnr88
1 review
7 helpful votes
July 14th, 2022
Verified purchase

Got my sim card on the 12th, wouldn't work so I called, they answered said to follow the pamphlet yeah already did, sent me to some one else couldn't understand them what so ever and they wouldn't help at all anyway, the other 2 were extremely rude, said my bf couldn't help set it up yet the other 2 had no problems I have some medical issues I can't talk on the phone... They said I had too no matter what, then they said oh we will put you on hold and hung up, spent over an hour trying to get a hold of someone and they completely ignored us... They were also raided last June wish I knew before trying this
They are so unbelievably unprofessional and rude in every way.

Tip for consumers:
Never use Qlink

Products used:
Sim Card Kit

Service
Shipping
Thumbnail of user tarat269
1 review
11 helpful votes
July 7th, 2022
Verified purchase

They say it's free and unlimited but the data goes so slow you can't get anything at all done. You end up having to purchase more and Nothing changes. The customer service is horrible and your data runs so slow its impossible to get anything accomplished. When you call them they don't care, they are rude, and I feel like it's a scam.

Thumbnail of user noirefusetohaveafacebookaccountl
April 30th, 2022

After getting my Q Link Card after calling 5 different phone numbers even T-Mobile who does not associate with qlink. I'm spent two and a half hours and talk to six different phone numbers and each one referred me to another one. The only one who even tried at length was a gentleman named Jonathan. Right now I wouldn't suggest Q Link to a soul it is wasting my time I don't believe it's authentic so beware

Tip for consumers:
Stay away from qlink unless you want to spend calling six different people and still not getting any resolution to how to connect to Q Link.

Products used:
My Cricket phone and SIM card

Service
Value
Shipping
Returns
Quality
Thumbnail of user theresaf368
1 review
2 helpful votes
May 1st, 2022

Always on time service is so appreciated. Q-link has never let me down; I've been a customer for years now. Thank you.

Tip for consumers:
Read the fine print

Products used:
Telephones

Service
Value
Shipping
Returns
Quality
Thumbnail of user irisg118
1 review
1 helpful vote
June 2nd, 2022

Never been without service no matter in what country I can always count on qlink u are the best

Thumbnail of user rochanj
1 review
22 helpful votes
May 13th, 2022

I have had the worst time with Q-Link I can't make a call or receive calls I don't understand. I have had two cards and neither worked. I waited 72 hr as the tech said it didn't work. So I put it in another phone same thing nothing.

Products used:
Q-link sim card

Service
Quality
Thumbnail of user christiand318
1 review
5 helpful votes
March 1st, 2022

I Absolutely Love This phone service percent! I'll never use any other cell phone company for coverage. You will not be disappointed at all believe me.

Tip for consumers:
Just do it

Products used:
Cell phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisa1155
5 reviews
6 helpful votes
June 13th, 2021

The data is on the very low end. Compared to my friends post paid T-Mobile. His is always faster than mine. Sometimes it's too slow to use. Since it's free I expect to be low priority. Overall it works okay.

Tip for consumers:
That you need to have a quality phone

Products used:
Unlimited talk,text,and data

Service
Value
Shipping
Quality
Thumbnail of user jamier514
2 reviews
4 helpful votes
May 23rd, 2022
Verified purchase

So far so good with the q Link wireless my only issue is the hot pepper phone that you get sucks it's the worst phone I've ever owned in my whole life and this is the second one I've had.

Products used:
Hot pepper phone and a tablet.

Service
Value
Shipping
Quality

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From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

Company Representative

Thumbnail of user issaa10
Issa A.
CEO
Typically does not respond to reviews

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