PurseValley

How would you rate PurseValley?
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Australia
1 review
14 helpful votes
Follow Kristy F.
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By the time you pay the postage, you are out of pocket if you send it back. I wouldn't even trust you would get the refund. My bag smells like plastic. And won't close properly - I paid $400 it is crazy! There resolution is to offer me 30% of another bag. And still keep the one I have. Trust me do not buy from them -

Date of experience: July 8, 2015
New York
1 review
23 helpful votes
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Fabulous
July 3, 2016

I'm not sure what all you people are complaining about. I got my bag in 5 days after I ordered it! Yes FIVE days. I love the bag. It's beautiful. Is it a mirror image? I have no clue and don't care. The bag is super nice and does not feel cheap at all. I'm started to believe these negative reviews are fake. This is my 3rd bag from them and I have never been disappointed

Date of experience: July 2, 2016
California
1 review
32 helpful votes
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I'm a little surprised by all the bad reviews. I ordered the LV Estrela bag and it came within 2 weeks to CA and was almost identical to my REAL $2100. 00 LV Estrela. The only difference was that there was only 2 small inside pockets and my REAL one has 2 small and 1 large. I also purchased some LV charms which were VERY NICE for $25.00, and a wallet which was OK. Except the zipper ripples, it's just OK. Customer service was very good, they called me to confirm, followed up with status daily and shipped very quickly. I will definitely order from them again, based on this first order.
** I took a chance and payed via bank using a bank account that I don't usually keep any money in, and only transfered the amount of the purchase to the account. It worked out with out all the confusion and I got an extra discount off the order too!
See pictures below, Red one is Real LV, Black one is Replica

Date of experience: May 22, 2016
New York
1 review
19 helpful votes
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I just went to purchase a watch and seeing how there was a 10% discount for ordering "ANY" two or more items I added a $5.00 polishing cloth to my order. Well the discount was not applied in my shopping cart and when I called about it they said I had to order two watches "or something like that" After trying to show how the discount stated it was off any two items they would not budge on the matter so I asked to speak to a supervisor, would you be shocked to hear that there is no supervisor and or manager working in the office?

Date of experience: February 2, 2015
Nigeria
3 reviews
6 helpful votes
Follow Hilda T.
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They are quite experienced and know how to deal with customers.
They also have good variety of bags which have actually good Quality.
Thinking to shop from here next time!

Date of experience: June 19, 2023
Australia
1 review
0 helpful votes
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Great!
August 15, 2017

I have ordered 3 bags and a watch of PV over the last 2 years and have been very impressed. Quality is great and communication. I tried to order another watch but not responding to emails or phone so not sure what the go is.

Date of experience: August 14, 2017
Singapore
1 review
5 helpful votes
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Gucci bamboo tote bag
September 24, 2015

I am really please and happy with my bamboo Gucci tote... it comes in 2 sizes and I bought the bigger one... and the best thing is it arrived much much earlier than I expected... communicate with Maya and she is so helpful. The leather smells so good and I took my bag to Gucci boutique surprisingly the staff over ther can't even tell its replica... I am at cloud 9... soooooo happy... thank you so much.
I wanted to buy another bag from them but they increase the price before I could make another purchase.

Date of experience: September 23, 2015
North Carolina
1 review
0 helpful votes
Follow Jade G.
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I'm on my fifth order from this company. I'm always impressed with the customer service and user friendly site navigation. And most importantly, the products are awesome! The quality is wonderful and the look is spectacular. I have several watches and bags and each have nice craftsmanship and durability. I'm very satisfied.

Date of experience: March 3, 2017
Texas
1 review
4 helpful votes
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You can tell by their reviews and their use of the English language they are obviously Asian and do not want anymore heat on their websites... perfect watches, looka7 (have to create an account to order there that's new. These people are thieves, liars and steal your money and YES Christine thanks for lying to me as you did so many people including the lady that wrote the other review Tara. Making people feel guilty for mistrusting you. The $400 you stole doesn't leave me financially strapped just feeling stupid and taken advantage of. Stealing from one family to feed another. Shame on ALL you people working at Purse valley and Companies.

Date of experience: August 26, 2017
Sweden
5 reviews
44 helpful votes
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I had a problem with them but was quickly resolved with a handbag they send me the wrong item They have the best customer service and everybody is so friendly there they offer me a lot of discounts and for sure I will buy again from them

Date of experience: June 25, 2014
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Overview

PurseValley has a rating of 3 stars from 450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PurseValley most frequently mention customer service, great quality and real thing. PurseValley ranks 1st among Blog sites.

service
37
value
35
shipping
34
returns
22
quality
33