• Purple Carrot

Purple Carrot

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Purple Carrot has a rating of 2.33 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Purple Carrot most frequently mention customer service, credit card, and next day problems. Purple Carrot ranks 103rd among Meal Delivery sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    20
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
13
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am honestly shocked at how poor the customer service is at Purple Carrot.
How would you rate Purple Carrot?
Top Positive Review

“Food is great! Love it”

Jennifer W.
12/12/22

The premade food was so-so in my opinion but the pre- portioned food to be cooked by me IS EXCELLENT! I absolutely love it. I have been using for approx 1 month. I tried 3 other delivery services prior and had late deliveries, wrong deliveries- no issues w/ purple carrot! I have NEVER followed a recipe before in my life. Here is a photo of last nights fettuccine w/ artichoke hearts.

Top Critical Review

“Dissatisfied”

Lynette D.
12/17/23

This was my 1st purchase through Purple Carrot reason being I have a elderly vegetarian mother that is no longer able to cook. I thought this would be great however the 1st dish had a small u shaped hair in it and the 2nd meal had a 5 inch gray hair in it. Sadly my mom was not able to eat her dinner. After speaking with customer service they stated there is no account with my info? Weird as I was charged but they have no record?

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user lisag781
2 reviews
5 helpful votes
May 12th, 2021

I see in previous reviews people complained of late deliveries and rotten food. I have NEVER had a problem with that. Deliveries are always on time, produce is extremely fresh and shipments are complete. I was never missing an ingredient. Also, my experience with customer service was very positive. They are friendly and helpful. It's very easy to suspend a delivery or cancel on the website. Most of the food I like. I have tried many dishes and there was only one I hated. Most are tasty and filling.

Service
Value
Shipping
Quality
Thumbnail of user katanaj
1 review
0 helpful votes
January 15th, 2022

The issues going on here seem unreal. Customer service issues is something I can't speak on because I have never had to contact customer service. Because there has never been an issue. I am convinced that the people who are complaining about the meals or flavours of meals, are sheltered white people who have never had a real ethnic meal in their life. I'm no chef, but every meal I have ever made from PC (a LOT of meals), has been nothing but flavourful and delicious. Even when I mess up or over/undercook something, the flavours are still great and the only issues are my own mistakes. The one minor issue I ever have to face is getting produce that doesn't last that long so I either had to make that meal the very same day I get it (which isn't always ideal) or throw out the rotting produce. The one major issue I have is the cost. These are a killer on my bank account, but that's how much I enjoy the food and service is that I pay it anyways, almost weekly but occasionally I will skip just to save money. I work full-time from home and it's such a convenient thing to have wether I make a meal on my lunch break, or I start dinner right when I get off. I adore that they offer breakfast, lunch and snack options. I rarely add additional items but I love that it's an option. My mom is not a vegan, but she does like vegan food, and I have her try my dinner almost every night I make one and she most of the time curses in enjoyment. She is obsessed with my meals and it's probably her biggest encouragement to go vegan.

Thumbnail of user jayb118
Jay B.
5 reviews
1 helpful vote
November 17th, 2015

Super happy to finally see an entirely vegan meal prep service on the market. I have used this service for about two months now ordering the two person menu for just myself. The food is tasty. There is plenty of food as each recipe usually lasts me three or four meals (just cooking for myself). I find they offer a really good variety, too. The Purple Carrot is good for people trying to eat vegan that don't know where to start.

Thumbnail of user brianh170
Brian H.
7 reviews
2 helpful votes
December 18th, 2015

Great if you want to expand your vegitarian cooking skills and repertoire, eat at home more often, and eat healthy and delicious meals that don't cause animal suffering, and not have to go grocery shopping. Recipes are pretty easy for someone who loves to cook and portions are just enough. It's around $11/meal per person - a good deal for the quality/complexity of recipes. My wife and I have been subscribing to The Purple Carrot (dinner for two people three times a week) for four months and plan to keep going for the foreseeable future.

11 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Discover the power of a plant-based diet. Receive new plant-based recipes and pre-portioned ingredients delivered to your door each week

How do I know I can trust these reviews about Purple Carrot?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Purple Carrot?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business