• PurpleBricks

PurpleBricks

Overview

PurpleBricks has a rating of 1.68 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PurpleBricks most frequently mention customer service, and business model problems. PurpleBricks ranks 1083rd among Real Estate Other sites.

  • Service
    22
  • Value
    22
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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What reviewers want you to know

Positive highlights

  • We had several viewings and a confirmed buyer within 2 weeks at the full asking price!
  • Home sold in 3 weeks at very close to agent suggested pre-listing price.

Critical highlights

  • agent who came to House was a very pushy salesperson.
  • Potentially lost out on a great home because lack of communication.
How would you rate PurpleBricks?
Top Positive Review

“Great Service and for a fraction of the cost.”

Jorge C.
6/6/21

I'm so pleased with PurpleBricks. We have sold two properties with PurpleBricks and the process was flawless. Same service I would had received from a regular agent. Please, give it a try and I can guarantee you won't be disappointed. They took professional pictures and guided us through the whole process. They did everything and we sold with them within days at 100% asking price. Our house was actually put on the market at the correct price range and we were eager to sell. So happy.

Top Critical Review

“Purplebricks are scamming you!”

Maria L.
1/10/24

Purplebricks is a scam Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewing appointments (that usually are cancelled at last minute or noone comes for a viewing but they in their app they put it down as attented) until the 14 days period passes so u can't ask your money back. I complained many times and vague answers. I ever even got a sales board and when I complained about that too they offered me £75 compensation that was Never paid to me! And then they disappeared and not replying to my emails. Don't waste time and money with scammers like Purplebricks

Reviews (128)

Rating

Timeframe

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Reviews that mention popular keywords

house (36) home (26) property (24) 2 weeks (4) customer service (4) business model (3) 10 days (3) 3 weeks (3) estate agents (4) seller (11) 24 hours (3) purple bricks agent (4)
Thumbnail of user jorgec296
1 review
2 helpful votes
June 6th, 2021

I'm so pleased with PurpleBricks. We have sold two properties with PurpleBricks and the process was flawless. Same service I would had received from a regular agent. Please, give it a try and I can guarantee you won't be disappointed. They took professional pictures and guided us through the whole process. They did everything and we sold with them within days at 100% asking price. Our house was actually put on the market at the correct price range and we were eager to sell. So happy.

Products used:
Real Estate Services

Service
Value
Quality
Thumbnail of user normans143
1 review
12 helpful votes
March 19th, 2020

Sold our house in 3 weeks! The process was flawless and PurpleBricks brokerage did everything what listing agent would do and for a small flat fee saving us thousands in commissions. Their booking system is amazing and fast & easy to manage, and it gave us opportunity to deal with private buyers ourselves. Special thanks to Jacquiline Benn from Offers Assist who did a great job all along until the deal was finalized and final documents forwarded to lawyers. After this experience would never use real estate agents again. Thanks to PurpleBricks wonderful team!

Thumbnail of user guestc119
3 reviews
0 helpful votes
November 25th, 2021

Do you want to spend 2.5% (which was $25,000 for us) OR $4,000 flat rate taken not upfront, but out of the proceeds of the sale.
Within 12 hours, our house showed on MLS, Zillow, Zolo and everywhere else.
We had tons of showings, from all types of brokerages (since we offered typical seller commission), and tons of offers.
The listing agent was great, and kept in contact with us throughout, and the showing team and offer team both did great jobs keeping on top of everything.
We sold over asking!

Products used:
Real Estate sale

Service
Value
Quality
Thumbnail of user billys224
1 review
5 helpful votes
February 28th, 2021

Do you think I believe all these 1 star reviews. It's laughable. The big real estate corporations want to put them out of business but it ain't going to happen. I used them saved $25,000 on a million dollar house and they were great. And they're the future. I went on vacation and bought some stocks with the play money. Bye bye monopoly hahaha

Service
Value
Quality
Thumbnail of user shirazk6
1 review
0 helpful votes
September 10th, 2021

This is 3rd time I am using PurpleBricks for sale of my home, your excellent services are still up to the mark, the strategy of multiple offers were performed significantly by Ashely Sidler, Great Job.
I will also give my all stars to Siara Knights ( PurpleBricks first consultant) who professionally guided me throughout this procedure.
Once again I am very satisfied with your team work and definitely I will give you the opportunity if I have to sell or buy any home. I really save thousand's of dollars.

Service
Value
Quality
Thumbnail of user ivetab
1 review
13 helpful votes
February 26th, 2020

Highly recommended to all sellers! We are selling our house with PurpleBricks right now and it feels wonderful to only pay $499.- instead of being "robbed" by listing brokerage/agent who would provide exactly the same service (nothing more) but charge huge amounts in commissions for just sitting & waiting in the market where houses sell themselves. Listing Brokerages and their agents wouldn't let the owner deal with private buyers but if the listing is with PurpleBricks you get chance to deal with them yourself and don't have to pay any commissions if the sale happens. You can choose the amount of commission you are willing to pay selling brokerage (don't mind paying if somebody actually works) and you can cancel your listing any time with no penalties and remaining balance of $2,000.- is payable only when the house sells. Got few showings scheduled already and feeling very pleased with the process!

Thumbnail of user cherylb413
1 review
0 helpful votes
October 12th, 2019

My husband and I are so fortunate in getting connected with Mike Bernstein (Winnipeg, MB) for the purchase of our Home. From day 1, Mike was extremely responsive, helpful, patient and knowledgeable... He's a true professional and a genuinely nice guy, he walked us through every step of the closing process. Mike EXCEEDED our expectations. It couldn't have been a more pleasant experience. We now will be selling our current Home, within the next month. We absolutely look forward to working with PurpleBricks, again...
Thank you, so very much Mike Bernstein!

Thumbnail of user karyns38
1 review
0 helpful votes
August 31st, 2021

Leigh Bremner went above and beyond all expectations when selling our property. She made the whole process stress free and was consistently helpful and professional from beginning to end.

Thumbnail of user jasonj186
1 review
15 helpful votes
June 26th, 2019
Verified purchase

From the get go, Susan Beck was professional, genuinely caring and confident. Susan Beck kept us in the loop of potential buyers and answered our questions and concerns promptly. Susan always looked out for OUR best interest as "people" and not as just a customer to get a sale. Even though PurpleBricks has a set fee that is much lower than going with a traditional agent, which saved us thousands of dollars, Susan treated us like family. We absolutely made a great choice using PurpleBricks. John Jennings was also very knowledgeable and professional while Susan was away. We have had an excellent experience with PurpleBricks!

Thumbnail of user catheriner208
1 review
9 helpful votes
March 25th, 2019
Verified purchase

We put our house on the market just after Labor day, 2018. We had several showings in the first two weeks. We accepted an offer to purchase our home within those two weeks.
We were extremely happy with our realtor agent, Synthia Puglia. She was very professional, knew the market well and priced our home, according to fair market, for a quick sale.
We were also very satisfied with the amount of money we saved in commission pricing. Purple Bricks was a great service for us.

Thumbnail of user marianneb53
2 reviews
20 helpful votes
August 4th, 2019

Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission! Conveyancer is a tiny bit more expensive to one not affiliated with the company, but well worth the money. You can defer paying for 10 months interest free by using their conveyancer! So it's swings and roundabouts! Plus the solicitor does everything through an easy to use app. Purplebricks also have an app too which makes booking viewings etc. as easy as child's play!

Pictures and valuation were done with days of instruction. The advert was live that same night at 9.40pm. Advert looked great, was able to suggest updates and alter pictures using their app. We had someone pop in to see our tenants, who rang us to pop over and they begged us to sell the property to them before the official viewings had even started! We had 8 people fighting over the property, but we went with the original couple as a hand shake and a promise is a promise I'd never break, no matter what!

I swear it sold so quick due to the great photos and descriptions of each room and overall for the property and area!

I would definitely recommend this company to anyone, I think reading the negative reviews sometimes people want everything for nothing, which is impossible. This company do most things for you, but I love being able to do the viewings myself as I am an expert in our properties, so being able to do this saves you a fortune!

I personally think Purplebricks excel at what they do, especially for the low cost!

Very very happy! Will definitely use again should we sell anymore!

Thumbnail of user nickm881
1 review
1 helpful vote
April 18th, 2021
Verified purchase

We sold our condo in Etobicoke, Ontario, with the help of Anthony Spensieri and Nancy Forester, both excellent professionals, highly recommend them, we where so lucky to have them on our side. During the selling time we started looking for buying first in Brantford, Ontario and had the help of Debra Varey who was very helpful from the beginning but we change the city. Debra is excellent and professional real estate broker. We highly recommend her
We started to look for a home in the beautiful Garden City St Catharines and we where so lucky to have Stephanie Doan-Lynds who was with us all the way from showing and negotiating to buying our lovely home. Her support, experience and efficiency was highly appreciated and as a result we are the proud owners of a beautiful house.
We praise all the above and especially Stephanie for the patience and professionalism. Thank you all and PurpleBricks.ca
Stella and Nick Marculescu.

Thumbnail of user barbaraw380
1 review
10 helpful votes
July 1st, 2019
Verified purchase

Realtor, Haley Martin, was amazing. She went above and beyond helping us with getting prepared, answering questions - just being there for us in general. I could always get her on the phone and if for some reason I had to leave a message, my call was returned within an hr or two. Neighbors have asked for her card and asked about Purplebricks in general.

Thumbnail of user christopherb394
1 review
2 helpful votes
March 25th, 2019
Verified purchase

PurplebBricks was amazing! We got everything that all other Realtors said they would give us but for only a small percentage! Who would pass this up? Great photos, 3D model of the home, and advertising of open houses all included. Plus, Chris, our agent was professional and fantastic!

Thumbnail of user beverlyb377
1 review
12 helpful votes
September 3rd, 2020

Purplebricks sold my house last year, they brought me a buyer, so all it cost me to sell for over $780.0000 was $3.0000 period. I was sold in two weeks. We moved into a condo town house, but was not happy, so after a year I called Purplebricks again to list it. My listing agent Adrien was great, very thorough and supportive. This time the condo was on the market for two months, I was discouraged, but I got so much love and support from the team. Kathy, my friend Gene calls me every week to encourage me and assured me that she was praying for me. Lesley, my offer specialist did more than a great job. This time their agent did not bring me a buyer, but lots of other agents did. I stuck to my 2% commission, and got sold in 60 days. I got so many calls of congratulations from the team. I got my son to use them last year.Am hoping not to sell again, but I would not hesitate to use them again.

Thumbnail of user nancyc502
1 review
3 helpful votes
July 10th, 2019

Our house was sold within 48 hours of listing at more than the asking price, thanks to our knowledgeable and patient agent Kathy Bradford. Escrow closed on time with minimal hiccups. We were very pleased!

Thumbnail of user edm244
1 review
5 helpful votes
June 26th, 2019
Verified purchase

Unbelievable, James was amazing, professional, experienced, and very intensive to our every need. We have had other experiences with real estate companies with very bad experiences but with James all was smooth sailing in what could have been very turbulent waters. Thank you James and Purple bricks for a very satisfying journey.

Thumbnail of user mikes1641
1 review
3 helpful votes
February 9th, 2019

I bet all the negative reviews were real estate agents feeling threatened. No more large pay outs for doing little to no work.

Thumbnail of user stephaniew258
Stephanie W. – PurpleBricks Rep

Thank you for the support Mike! We believe in charging a fair fee and providing a wonderful experience!

Thumbnail of user doriang13
1 review
12 helpful votes
March 21st, 2019
Verified purchase

As a seller you got a love it! If your tired of giving up so much equity to the regular brokers ripping people off for us so many decades,?! The time is now Purple Bricks is revolutionizing the game and bringing a more fair and appropriate service to the real estate market.

Thumbnail of user linneam5
1 review
0 helpful votes
March 21st, 2019
Verified purchase

We had such a great experience with purple bricks! The entire team was spot on and very helpful every step of the way. I would and have recommended purple bricks to anyone that is interested in selling their home

Thumbnail of user pw104
1 review
0 helpful votes
June 26th, 2019
Verified purchase

Selling a home can be stressful. Robert Roberto made the experience a simpler one to process. Every detail explained.

Thumbnail of user marnies12
1 review
8 helpful votes
March 25th, 2019
Verified purchase

We had heard about Purple Bricks and were skeptical about receiving the same attention and performance from a Purple Bricks agent as a "traditional" agent. We met Valary Jennings and were pleasantly surprised by her experience and tenacity. We received the attention we needed to get our house advertised with video and extensive photos and listed directly on the MLS. She went above and beyond to ensure our house was priced right and viewed by as many potential buyers as possible. Showings and feedback was automated and customizable by us making it very convenient. When it came time for our sale, she was patient and persistent; the buyer's agent was less-than-flexible and Valary ensured we were taken care of and not taken advantage of. We would and have recommended Valary Jennings again and again. Thank you, Valary!

Service
Value
Quality
Thumbnail of user breannaw19
1 review
2 helpful votes
March 27th, 2019
Verified purchase

Our friends and family were very skeptical about us using purple bricks for selling and buying our homes but we are sure glad we did. Our local purple bricks agent Matt was highly knowledgeable, extremely helpful, and a delight to work with. We would happily recommend purple bricks to anyone we know

Thumbnail of user edgarr46
1 review
14 helpful votes
February 21st, 2019

I would like to start by saying that never did I imagine that the home purchase "process" could be so gratifying and supportive as it was thanks to the help of Matt Leibman from Purple Bricks. As you can imagine as a first-time home purchaser with my wife, you read all the horror stories about maneuvering the real estate minefield, but this was not the case. It all started by placing an email request through the Purple Bricks website on a Saturday Morning about a property we saw on their page. I remember telling my wife "don't expect to get a call back it's the weekend", as I finished the sentence my phone rang, and it said, "hi it's Matt Leibman from Purple Bricks, how can I help". He was in San Diego at a wedding and took the time to call us back and set up an appointment to view the property. At our first meeting we were still hesitant and scared, a home purchase is a huge financial commitment, but Matt again calmed our nerves by saying "don't worry you are just here to see the home, there is no rush, the right home will eventually come". With that began his support and guidance and did not stop with finding the right home for us but also guiding us through the financing process and advocating for us when our loan officer was not being responsive and clear with our interest rate. His non- overbearing, no pressure tactics were wonderful. He was honest and pointed out issues in properties that would not benefit us. Not once did I have to wait more than a few minutes to get a reply from him via text, email, phone, etc. I truly believe Matt does not sleep and if he does he probably takes power naps. He answered all my 1001 questions and was happy to answer more. We owe a lot to Matt, beyond offering him and his family an open invitation to our home and unlimited access to all our fruit trees, the least we can do is share our experience is a few words to express our gratitude and although not everything can be captured in a few words just know, what you read in this review is just a small fraction of what Matt did for us. I would not be surprise if every client of Matt had a similar story and I am sure his friendship pool has grown exponentially.
I believe that Purple Bricks is changing the real estate market by ensuring that their agents are not just highly experience but have the compassion and caring by embracing their clients as they were part of their family. I think many companies can stand to learn from this business model and hope many adopt it. If you are looking for an agent that goes beyond the business of selling you a house but instead will care for you and your family's interest as it was his then please call Matt Leibman and I promise you will be grateful you did. For my wife and I there are no words we can say to Matt Leibman and Purple Bricks for how happy we are with our home. I truly believe that we would not have found the perfect home if we had gone with someone else. So, thank you Matt Leibman for helping us find our dream home and most important for your friendship. That open invitation still stands will leave the key under the floor mat.

Thumbnail of user stephaniew258
Stephanie W. – PurpleBricks Rep

Thanks Edgar, we're so pleased you had a wonderful experience with Matt and our team here at Purplebricks! We hope you and your wife are enjoying your new home!

Thumbnail of user katelynnc3
1 review
1 helpful vote
April 1st, 2019

PurpleBrick is truly amazing. Shanon was our agent she was very professional, friendly, outgoing. Our experience exceeded our expectations and we have recommended friends and family

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From the business

Save thousands when you sell. A faster process when you buy. Avoid real misery. Purplebricks is a refreshingly simple platform that's transforming real estate.

Company Representative

Thumbnail of user stephaniew258
Stephanie W.
Typically does not respond to reviews

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