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PurpleBricks has a rating of 1.68 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PurpleBricks most frequently mention customer service, and business model problems. PurpleBricks ranks 1082nd among Real Estate Other sites.
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I'm so pleased with PurpleBricks. We have sold two properties with PurpleBricks and the process was flawless. Same service I would had received from a regular agent. Please, give it a try and I can guarantee you won't be disappointed. They took professional pictures and guided us through the whole process. They did everything and we sold with them within days at 100% asking price. Our house was actually put on the market at the correct price range and we were eager to sell. So happy.
Purplebricks is a scam Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewing appointments (that usually are cancelled at last minute or noone comes for a viewing but they in their app they put it down as attented) until the 14 days period passes so u can't ask your money back. I complained many times and vague answers. I ever even got a sales board and when I complained about that too they offered me £75 compensation that was Never paid to me! And then they disappeared and not replying to my emails. Don't waste time and money with scammers like Purplebricks
I feel that the experience over all was ok, but as we didn't want to accept certain offers, that we were no longer treated as a priority. We were told many times, that if we didn't accept certain offers that we would not get better, and that we might as well just take offers that we didn't agree with. Also, at the end of the process we were not given all of the information we requested. We asked many times what our cut would be after all was said and done and it seemed like some things weren't divulged as we came out with almost $7000 less than estimated.
We have not even started to buy or sell our home with PurpleBricks. Recently my husband and I were interested in a lot. We sent a list of legitimate questions to PurpleBricks and the realtor was unable to answer so forwarded to the seller. After over 24 hours I was still waiting for answers and called back the company. Got the response that the seller maybe on a shift work, etc that is why taking a long time. Common listing of property size, property tax, etc should be listed and as an agent should do a follow-up with the seller. We decided not to pursue with PurpleBricks even to sell our future house (had a same comment from our neighbour that she regretted going with PurpleBricks).
We have just removed our property from Purple Bricks and unfortunately it cost us £849 for basically nothing, other that hassle! We were constantly contacting to inform them that the board at the entrance to the cul-de-sac had fallen down. I feel that they don't have to sell your property as they get paid anyway! Would not recommend them at all.
Margaret
Unhappy customer!
If you want to sell your home privately do so - get a good real estate lawyer- pay to put a good listing
And be done with it.
But as a buyer be very careful with this company.
Sounds great on paper, but in reality all they do is take photographs and stick them on Rightmove and Zoopla. Their valuations are based on others in the area (you can check that yourself using Rightmove to see what has sold), and usually they let you decide (they gave me a range of between £120 and £130K). But the killer is, when you feel they're doing nothing for you, and want to sack them after 3 months without a viewing, you can't, well not without paying them in FULL. May sound cheap, but there's a reason for that.
I live in a pricey suburb of Toronto. Purple Bricks (formerly Comfree) did not tell me that their listings do not show on the real estate board for my area. After 6 months and no offers I have canceled my listing. I am out 6 months of my time and $800. I really wanted Purple Bricks to be successful and even offered to pay a full buyers agent commission but nothing worked. Purple Bricks method might work for an entry priced home but it does NOT work for a home at a higher price. The staff were very nice but... the objective was to sell my home and that has not happened.
Gain trust and grow your business with customer reviews.
Save thousands when you sell. A faster process when you buy. Avoid real misery. Purplebricks is a refreshingly simple platform that's transforming real estate.
