Puritan's Pride

It is a company that respects its customers. I had a small problem with the products bought from them, I opened a case on Friday at 10pm, they immediately asked me for some information, I sent them immediately all the information they asked for and on Saturday morning when I woke up my problem was already solved.
All representatives were professional, nice and ready to help and satisfy the customer. Congratulations on the way you do business.

Items never arrived. Promised a refund 4 times, this never arrived either. Many months and emails later had to report them to my credit card company. Absolute charlatans... avoid at all costs!

While Puritan makes good product and I have seen good results from using their supplements, the major problem is they are all too typically out of stock. On my last 4 orders with them, there was always at least one item that they were out of stock for. I've gone elsewhere each time as the wait for the items to be back in stock has averaged 3 to 4 weeks and I don't like keeping months worth of vitamins on my shelf.

I have been a Puritan Pride customer for over 12 years. After a 'trial' for their personalized vitamin packs, I was forced into a subscription program that I did not sign up for, or was made aware of. I purchased additional vitamins and noticed my CC bill had an additional charge. When calling customer service, I called 4 days in a row. Each call was over 30 mins and had at least 3-4 transfers to additional people. The first call resulted in the lady 'promising' to call back... never did.

The last call, finally they said they'd refund my money, then they called back 30 mins later saying that they can't, they need to call the manager in New York.

I even logged into my customer dashboard and checked the 'active subscriptions' tab and nothing was active. I was completely taken by surprise for this.

To put things into perspective, we're talking about a $61.01 purchase. I didn't ask for any discounts, no free product request... I even wanted to keep my other purchase of $65. No Good... they would do nothing for a 12 year customer who spent over $5,000 and sent 4 paying customers to them.

Please do yourself a favor and go to Costco for your vitamins. This company cares nothing about loyalty, or their mistakes.

I ve been a customer for decades and, for the first time, everything was out of stock. The customer representative was very nice and very patient, even though I was angry. He assured me that the promotion would be available when the items come back into stock regardless of the expiration date on the catalogue; however, I have to wonder whether Puritan's Pride has not been paying its bills and is on its way out of business.

They haven't had product stocked in many months!
I used to rely on them, but frustration sets in after 6 months and I've gone elsewhere. Not sure what is happening, maybe they are closing down? Who knows, but they are no longer a reliable supplier

A partial list of my Puritan Pride vitamin orders is attached as verification. My last order on 11/28/2023, although shown as having shipped, had not been sent by 12/17/2023 when I emailed customer service or by 1/2/2024 when I talked to a customer service agent. He said one of the five items I ordered was on backorder. I was given a case number, and he agreed to cancel the order and promised that a credit would be issued within, I believe, seven business days. As of 1//22/2024, 20 days later, no credit has been posted to my account, so I sent another email request. I view these failures to respond as symptoms of a company having operational and control problems. Even if they have a quality product, it's not worth the price if you don't receive the goods or a refund within a reasonable time. I would think twice before ordering from Puritan again.

I updated my new address with Puritan and with my recent order it was shipped to the old address. I went online and it was in fact updated. So I went to live chat, Chloe, and she said I had to go update the address in the auto ship category. I looked and there was no link under auto ship to update my new address. Chloe blamed me for this even though I had updated the address on the site and had already received an order to the new address. I don't believe she knew what I was requesting and I had one other time tried contacting them and did not get anywhere. I canceled my auto ship and remove my credit card information.

We just ordered from puritan pride and had a 25% off coupon that was not expired. Clerk told us it was not for the catalog we were ordering from even though it did not say on coupon that it was only good on a certain catalog. This is very poor advertising and I was not happy with them. I think I will order from some where else next time. The coupon we had came to us in the mail, not internet. We had a very large order!

Puritan has always exceeded my expectations with online vitamins. They send coupons and discounts to make themselves competitive with the other major online retailers.

I being client for this company until 7/20/23 today, they enrolled me in a membership with out my consent, and resend an order because they liked, they said I was in a membership to receive every 3 months same order and charge to me wherever they liked, Its a pity because I will never back to buy nothing from this CORRUPTED company,
Never trust given them your bank information, or this will be happen

I closed my account with Puritan's Pride after ONE order. They have my email address, but yet they start sending me SNAIL MAIL Cards and Magazines. I NEVER Signed up for ANY of this crap. I hate companies that waste Paper, Man-power making the crap and fuel delivering JUNK MAIL that will only add to the trash, when I didn't even give them permission.

IF they were a decent company, they would see that I am on the DMA (Direct Marketing Associations) Do not Mail List. They also ADD (OR CURRENT RESIDENT). That just shows what an ARROGANT and INCONSIDERATE Company they are. I am just glad I was smart enough not to give them a phone number.

AVOID AT ALL COSTS! Stick with companies that respect how you want to be communicated with AND Mother Earth!

I have placed and replaced and replaced the same order with these people (three times) and they can't seem to get the order out the door. It's now 6-17-2023 and the original order was placed 05-26.

They can't get the order out the door. They can't tell me when or IF it shipped. And Customer Service just feeds me lip service.

I do know they've had some sizeable IT issues with their offshore (spelled INDIA) staff. Having been in IT for a number of years, why, why, why do companies outsource their IT to INDIA? Their Quality of Service is terrible. I worked with one of the largest outsourcers for years and they were terrible. But I digress.

What has happened to Puritan's Pride, I don't know. They are a subsidiery of Nestle Health Science. But the fact they can't get a box out of shipping and they can't advise as to WHEN it will be shipped simply indicates they've lost control of their business.

Over the years, I've bought thousands of $$ from them. Thousands. And long-time customers like me are hard to keep, much less find.

Puritan's has insulated themselves from outside calls. The only people we can talk to are those who are clueless and unable to answer the $50 question: WHEN WILL THE ORDER SHIP? Online order history says it shipped on 6-13. But it didn't, nor did any of the two previous orders. Their system is broken.

Time to find someone else for our long-term nutritional supplements. These folks have managed a solid effort at driving their business into the ground. There is no excuse for the kind of "order fulfillment" execution I've witnessed over the last month. Beyond pathetic.

I have been dealing with Puritans Pride for over 10 years. In that time I have never received a damaged product, incorrect product, or a miscount. Their prices are really good and it is hard to beat their sales. I have no hesitation telling people about their site.

I have placed the same order 3 times. It has been canceled 3 times. I even spoke to them the last time and they said everything was good. Then 30 minutes later I get an email. Saying their was a problem with my billing address. I only have one address so how can there be a problem. This is not the first time but it is the last time.

Was charge 4 times for one order, was credit for two still waiting 3 credit been well over month. I have call several times, why should this be my problem. When this company mess up. Lost me for customer. Buyer beware

A couple of days after receiving a PP sale catalog, I sat down to place my order online. Of the six supplements I needed, five were out of stock! Why didn't they beef up their supply of popular items before running a sale? Very disappointed in you, Puritan's Pride.

I don't know what to say. I just got off the phone with a customer service rep and they basically told me they couldn't help me and go back to Ebay - even though they are the sellers. They have a selling platform on Ebay and will not help. I bought a bottle of CoQ-10 in Oct 2021. I always buy and keep a supply handy and not wait for the last minute.

When the bottles was opened it looked like someone poured a teaspoon of oil into it. What probably happened is that one of the gel-caps broke resulting in the oily residue.

They wanted nothing to do with my problem and again directed me to contact Ebay. Now, since it is over 60 day I know nothing can be done.

Oh well. Last time I deal with this company. They could care less about customer satisfaction.

This company use to be very reasonable and have good products, recommended them ti many family members and fridnds. But the last few years they went down hill. They have tripled their prices, one of my vitamins have been out of stock for over 8 Months, and I was sent probiotics a 6 month supply that expired in a month, returned them and waited for 6 months To exchange for a better expiration date, then they wanted to charge more. I found a better vitamin company, won't be returning. Either will any of my family members. To bad they let their company go bad.

I placed an order on 1/12/16 and immediately called to cancel it (another negative for not having an option to cancel online). They cancelled it and said a refund would be issued. I still have not received my refund as of today 1/27/16. I called previously to inquire and they said a refund would be issued in a few days. To me, this is absolutely horrid compared to all other online shopping sites. I don't have time to have to keep calling in to ask for my refund!

Will NEVER shop here again.

3 years in a row now Puritan says they signed me up for the rewards program. Then every year they say Nope your not signed up. Very Poor system.

I was a 30 year customer.Recently they are out of stock on many popular item and they did ship my recent order for a week. Wwhen I called customer service they immediately gave me the option to cancel the order. I definitely sounds like the company is experiencing internal issues. I only wish they would be honest the the consumers.

I purchase Vitamin D-3 and K2 1000 IU/45 mcg on 22 february 2017 RECEIPT # ******* and one day later Puritan's Pride sent me email that the company cancelled my order So I ask them refund and until date I didn't receive this refund Really Puritan's Pride still my money
I have sent a lot of email and I still waiting my refund after 22 days

Puritan's Pride very dangerous company be careful