- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Puerto Rico Car Transport has a rating of 4.64 stars from 847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puerto Rico Car Transport most frequently mention customer service. Puerto Rico Car Transport ranks 2nd among Airport Shuttle sites.
No positive highlights yet
Services and support was great. As a first user, I'll recommend to advise the user with the receiving port rules since had to work on different documents such as Bill of Lading, Certificate of tax payment and vehicle pick-up authorization. Thanks...
Stay away from this company if at all possible! I used them to get my vehicles brought to the island from the mainland. Puerto Car Transport uses Crowley (another trash company) for the actual transport. I did exactly as instructed in every way. My truck was damaged in transport. I reported it, made photos showing fresh damage when I picked it up, filled out all of the necessary claim forms, but still was denied reimbursement for damages. They told me my truck was damaged prior to transport. I fought with them for several months, sending photos proving the damage was done after I left my truck at the port in Jacksonville,FL. They continued to deny coverage for the damage to my truck through the insurance that I bought through their company. Eventually, they just ignored my calls. I then went directly to Crowley (a shipping monopoly in Puerto Rico) and got the same run around. STAY AWAY IF POSSIBLE.
Services and support was great. As a first user, I'll recommend to advise the user with the receiving port rules since had to work on different documents such as Bill of Lading, Certificate of tax payment and vehicle pick-up authorization. Thanks...
The AACA Cert is required for the police report. Also need copies of everything for the police. The police won't do copies. Please inform future customers. Also, my car was registered in Puerto Rico in the past, but not right now. It's currently registered in California. The front desk at the port was making something out of nothing. I had to explain that I'm active duty service member so they would understand was registered in PR in the past. The process is not as smooth as we wish it was.
Overall delivery was completed successfully and on-time per contract. However, waiting time to reach a customer service representative can use some help. Their chatting live representative option was not available either. Left multiple messages before someone returned my call. Can be frustrating at times.
I called in and an agent gave me all the info i needed. Once ii shipped the product i received an email and call the day before the vehicle was ready to be picked up telling me that by tomorrow i could go get me vehicle. Once there i was able to pick up my vehicle and even paid the taxes on port. This company delivered as promised. Everything on schedule. Will definitely come back to them if I ever need to ship a vehicle to or from PR.
Great service and very detail and well organized. My car arrived very faster them actual estimated delivery date...excellent job. Thank you to all.
It was my first time Shipping out a vehicle Great experience thank you for getting my vehicle safely to its Destiination
I can't put a check mark on the box at the bottom . so please just use my email for our business only. Thanks
I'm so creepy HAPPY when I saw the auto! For me it didn't take so long knowing the car came from PR. Definitely 5 stars service. THANK YOU And BLESSINGS!
Simple, reliable and convenient. The only thing was that although there was an address it was vague. There wasn't a bldg. # or name of company delivering. Once we asked the pick up was actually at Crowley which is the only company allowed and which was on street given. Once there though it was fast and we were on our way. Thank you.
Really glad I chose these guys! My car arrived safely and on time. Great customer service experience and saved me a LOT of money. Couldn't ask for more.
Everything has gone smoothly so far..my rep has been very helpful and prompt in answering my questions. :)
Nice, clean and simple. Keep up the good work!
Also, take care of my car or I'll take a star away. Hahaha!
Quick and easy! I would recommend and also use in the future. The car arrived in Puerto Rico faster than I expected. thanks
Excellent service provided by Mr .Christian Collado, all questions and information needed, he provided me with a very courteus & accurate answers. Thanks!
Customer satisfaction was clearly noticeable by all who I dealt with. Employees were very courteous and handle themselves in a professional manner.
So far, so good. We'll see how it goes on shipping day, and hopefully I can write an update. I did have questions, and Alex Ghaffar was able help me answer what he could. Very professional so far.
Franco Leon and Ava C. were extremely helpful,courteous and knowledgeable about the transport business.I thought It would be a peice of cake to do this on my own. It requires alot of documentation to transport a vehicle, which I was unaware of. The walked me through the process and made it fast and painless to get it done.Who says you can't have your cake and eat it too? Puerto Rico Car Transport is great,reasonably priced and has down to earth good people!! I will recommend you to any and all of my friends and family that require your services. Keep up the GREAT work. Your new friend and customer Rey Suarez from chicago.
All of my questions were answered on the spot and my car arrived in San Juan right on time. Perfect service!
Staff answered all of my questions and provided all necessary information to make this a smooth process.
Very pleased with the overall service we received from Puerto Rico Car Transport. Our vehicle showed up on time and every body that we spoke with was very helpful!
THANK YOU for your services but should have more persons dispatching and recieving and a waiting area to cover from sun was 25 minutes waiting
I've used PRCT twice and my experiences has been great both times. Their customer service is excellent, their shipments are on time and they make the process easy.
The delivery took less time than expected. Car delivered right at my place, as expected.
Great experience, great service
I was able to communicate with Minor and he was extremely helpful and knowledgeable on the processes. I felt such a relief talking to him since my Spanish wasn't 100% and I had a lot of questions. He provided top quality customer service and I would do business with PR car transport again.
Everything was good. From the first moment that I try to get my quote, the follow through from the company and placing my order. It was really easy. Thanks.....
Gain trust and grow your business with customer reviews.
