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Puerto Rico Car Transport has a rating of 4.64 stars from 847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puerto Rico Car Transport most frequently mention customer service. Puerto Rico Car Transport ranks 2nd among Airport Shuttle sites.
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Services and support was great. As a first user, I'll recommend to advise the user with the receiving port rules since had to work on different documents such as Bill of Lading, Certificate of tax payment and vehicle pick-up authorization. Thanks...
Stay away from this company if at all possible! I used them to get my vehicles brought to the island from the mainland. Puerto Car Transport uses Crowley (another trash company) for the actual transport. I did exactly as instructed in every way. My truck was damaged in transport. I reported it, made photos showing fresh damage when I picked it up, filled out all of the necessary claim forms, but still was denied reimbursement for damages. They told me my truck was damaged prior to transport. I fought with them for several months, sending photos proving the damage was done after I left my truck at the port in Jacksonville,FL. They continued to deny coverage for the damage to my truck through the insurance that I bought through their company. Eventually, they just ignored my calls. I then went directly to Crowley (a shipping monopoly in Puerto Rico) and got the same run around. STAY AWAY IF POSSIBLE.
My experience was pretty good with Puerto Rico Transport. My onky concern was that I had to do things several times because I was not made aware by PR Transport of the new requirements of the boat carrier. Need to keep your customers informed with the latest so that they don't get aggravated in these situations.
So far so good, easy booking, upfront pricing. However, there was a lot of no communication from Puerto Rico car transport. My vehicle arrived on the 11th of October and I was not notified until the 29th that the vehicle did arrive. I had to pay dumurrage because of the compamy's screw up. I actualy got and email saying my vehicle was on its way when in all reallity it had already arrived...sad
Pick up contractor didn't show up or call as scheduled on next day came really late at night didn't call for been late I called customer service really scheduled was on time they was polite but contractor disappointed on delivery was over expectation early than expected even with hurracaine on the sea and PR was Great timing
It's been pretty painless. The only thing I'm not real happy with is I don't have a price to kinda compar the funds i have and have to come up with for this trip. This trip is to help with the debris clean up and is in no way for luxury and or vacation "Holiday"
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