Puerto Rico Car Transport has a rating of 4.64 stars from 847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puerto Rico Car Transport most frequently mention customer service. Puerto Rico Car Transport ranks 2nd among Airport Shuttle sites.
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Services and support was great. As a first user, I'll recommend to advise the user with the receiving port rules since had to work on different documents such as Bill of Lading, Certificate of tax payment and vehicle pick-up authorization. Thanks...
Stay away from this company if at all possible! I used them to get my vehicles brought to the island from the mainland. Puerto Car Transport uses Crowley (another trash company) for the actual transport. I did exactly as instructed in every way. My truck was damaged in transport. I reported it, made photos showing fresh damage when I picked it up, filled out all of the necessary claim forms, but still was denied reimbursement for damages. They told me my truck was damaged prior to transport. I fought with them for several months, sending photos proving the damage was done after I left my truck at the port in Jacksonville,FL. They continued to deny coverage for the damage to my truck through the insurance that I bought through their company. Eventually, they just ignored my calls. I then went directly to Crowley (a shipping monopoly in Puerto Rico) and got the same run around. STAY AWAY IF POSSIBLE.
Customer service Johnathan Garcia, quoted me $2,995.00 for this shipment. He was not very pleasant, and never responded to my questions regarding Title, pick up ability, and additional costs.
They do a good job with the "image" and selling their product. All falls apart once they have your business. I shipped my car with them from Alabama to Puerto Rico. First, the communication was not as great but at that point, I was just waiting to get my car picked up and sent to Jacksonville, FL. They gave me a car estimated time of arrival and with that date I booked my flight. The car ended up arriving earlier than expected therefore I ended up paying charges for a whole week at the receiving port. To make matters worse, all the directions they gave to pick the car were really "simple". Remember that even though they call themselves "shipping" company, they are just a booking company acting as a middle man between you and the real shipping company. Anyway, I later discovered that I needed to pick up the car at CROWLEY (they should have told me that) and when I came there, there was State paperwork that took at least two days going back and forth, they don't tell you that either. They make it sound like its all an easy process. One last thing... my original title. I'm still chasing this document because even though they say not to gove your title, it was needed for the pickup and the Jacksonville port. I asked Puerto Rico Transport to help out with tracking the document and guess what: they gave me a number to call. Their "award-winning" representatives did not say "Hey, we'll help out, that's our commitment". Nah they got your money anyway.
Bottom line. If you want to ship to PR or anywhere else... go direct to CROWLEY or any other Shipping company. You end up doing pretty much the same amount of work than with these guys. I knew they charged more but I as a CUSTOMER was willing to pay a little extra because I thought they were going to assist me. Today I asked them to give me information about where I can leave reviews for them and they said, " there are several sites on the internet", then they completely ignored me afterwords.
I'm a Federal employee and we have people coming back and forth to PR and they won't be using these guys for sure. I will make sure. What a SCAM. Please don't go the same path as I did, go straight to the shipping and/or hire somebody that can really be your leason between the shipping company and you.
Tip for consumers:
DONT use them. Go to the main shipping companies such as Crowley or Rosa del Monte.
Products used:
Car Shipping from USA to PR
1-No hicieron la entrega cuando me dijeron que iban a entregar.
2-Nunca me llamaron para decirme que no iban hacer la entrega el día que dijeron y perdí un día de trabajo.
3-El chofer nunca se comunicó para decirme cuando llegaba y me llamó cuando ya estaba en la casa donde no había nadie para recibir el vehículo.
4-Cuando me entregaron el vehículo estaba todo lleno de lodo y sucio después que me hicieron gastar $85 para lavarlo me lo entregan todo sucio y lo único que me dijo el chofer cuando le reclame fue que él era sólo el chofer.