• Public Storage

Public Storage

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Overview

Public Storage has a rating of 3.14 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Public Storage most frequently mention customer service. Public Storage ranks 18th among Self Storage sites.

  • Service
    21
  • Value
    14
  • Returns
    5
  • Quality
    10
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
8
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Not great customer service with that type of policy.
  • Facility is old and run down dead cockroach in the common area of the storage unit.
How would you rate Public Storage?
Top Positive Review

“Facility Manager Priscilla is Top Notch”

Brian R.
11/14/23

Public Storage Store #28125 Facility Manager Pricilla is a true professional in every sense of the word, friendly, attentive and just a darn good human being. Restores my faith in customer service. Keep up the outstanding work. Public Storage Corporate should emulate her leadership to make the company stronger. Thank you Pricilla for everything!

Top Critical Review

“Mice Infestation”

Shirley H.
12/28/23

I rented from Public Storage in Joliet, IL. First of all, they advertise that you get the first month free, which is a lie. It's only for certain locations, even though they don't advertise this. I wasn't able to remove my belongings at the end of the month because I had just closed on a new home. I removed my belongings from the bin on the 2nd of the following month. They will charge you for a full month, no matter if your belongings are there for 2 days out of a month. When I got my furniture home and examined it, I noticed that there were mice droppings in the bottom of my loveseat. I contacted Customer Service and spoke with a supervisor who was no help at all. Do not rent from these people! I will never rent from them again.

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) storage unit (6)
Thumbnail of user brianr2310
1 review
0 helpful votes
November 14th, 2023

Public Storage Store #******* Facility Manager Pricilla is a true professional in every sense of the word, friendly, attentive and just a darn good human being. Restores my faith in customer service. Keep up the outstanding work. Public Storage Corporate should emulate her leadership to make the company stronger. Thank you Pricilla for everything!

Thumbnail of user veronicam597
1 review
0 helpful votes
February 26th, 2022

Gladys at Public Storage in Kingwood #*******
Very helpful, very pleasant and knowledgeable. She made sure i knew how to use the app. Great experience.

Thumbnail of user josephtanghal
1 review
0 helpful votes
September 5th, 2023

Rosa, at Property *******, was exceptional in helping secure my second unit in the building. She helped with securing a great deal for a unit.

Thumbnail of user eltonb42
1 review
0 helpful votes
October 13th, 2022

I am writing this review of an employee at public storage #*******. We have had storage units for years at this location. Delores is the kindest, most efficient person i have ever met. Moving items in and out of the units is time consuming and an arduos and stressful task. Many times delores has made our efforts easier with her advice. Public storage is fortunate to have delores as an employee.

Service
Thumbnail of user victorr798
1 review
0 helpful votes
April 3rd, 2023

Bernice was super friendly and profession and helpful with a problem an excellent person to have as part of your team

Service
Thumbnail of user dianem2728
1 review
0 helpful votes
March 9th, 2023

We moved up to help with Mom so our stuff was in storage for a couple years. We recently moved our things out, and Beth at the Hixson 153 location was so helpful and had great advice for us.
Diane Moore

Products used:
Loved the access with my phone and mobile bill pay.

Service
Value
Thumbnail of user dannyh299
1 review
0 helpful votes
August 30th, 2021

My experience with public storage in West valley Ut was great better than I had expected. Thanks to the manager Molly she was so helpful and kind I can't express my appreciation enough for all her help.

Thumbnail of user mikem3032
1 review
0 helpful votes
October 17th, 2021

I received the best customer service here today with Tiffany! Such a sweetheart she knew I was stressed from moving and made my visit very pleasant

Thumbnail of user lindar2453
1 review
0 helpful votes
April 10th, 2022

Living in another state, Mrs. Pat makes it so easy. She has been extremely helpful to my sister and I. She is respectful, and just over all a great person. She has been very helpful in my current situation. Thank you mrs. Pat!

Service
Value
Thumbnail of user lelandt13
9 reviews
3 helpful votes
August 8th, 2021

She is so conscientious is that when she's working in the yard or upstairs at the storage facility she leaves a note on the window with her telephone number personal number so you can reach her

Products used:
Storage facility

Service
Value
Quality
Thumbnail of user debrak197
1 review
0 helpful votes
November 24th, 2019

Diana is wonderful to deal with. She is always businesslike and personable and goes well above and beyond to assist renters with any problems they may have. She was very helpful to me personally in helping me decide which size unit would work the best. Diana really is a Godsend in that she remains positive and helpful at all times. Not just during initial rental period. I am confident no matter what the issue might be, Diana is more than capable of handling the situation and finding a solution

Thank you for a, k you do, Diana

Debra K

Thumbnail of user alexanderr431
0 reviews
0 helpful votes
June 24th, 2022

I love public storage in milledrig in Houston tx they help a lot and that's a good location thanks to help a lot kip it up public storage u are the best

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresar343
1 review
0 helpful votes
February 7th, 2021

The staff at Public Storage on Santa Rita and efficient, very helpful and super friendly! I have had plenty of storage units over the years and have always come back to them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneeh236
1 review
0 helpful votes
September 29th, 2020

I was renting a storage unit for my company in Denver and Brenda helped me all the way through the process. She was very professional, helpful and friendly.

Thumbnail of user robertw1937
1 review
0 helpful votes
August 1st, 2020

This location is very convenient and manager Jim is most helpful. My unit was clean and I felt my belongings were er secure and safe.

Thumbnail of user kv58
1 review
0 helpful votes
February 3rd, 2018

Roger was so helpful and during my move-out. Although I'm thrilled to have my things again, I would definitely rent at this facility again if I needed to.

For property *******; ******* E. Smoky Hill Rd, Aurora, CO *******

Service
Value
Thumbnail of user rodneyh61
2 reviews
1 helpful vote
August 12th, 2018

Samantha, your the best at taking care of Business! Thanks for solving my problems. Your professionalism and kindness is what stop me from taking legal action.

Thumbnail of user less51
1 review
1 helpful vote
May 30th, 2017

I would like to thank Vivian and her staff at store #******* Deerfield Beach FL, for a job well done, always upbeat, professional and informed. When ever my needs call for storage I will use Public Storage!
Thanks Again L Stuart

Thumbnail of user denises128
2 reviews
0 helpful votes
June 26th, 2017

#******* public storage on Howard st is the best ever and they are clean, easy to use, great customer service and the best staff ever. I always use them when I need to storage things or when I'm moving. I refer them to my family and friends because they are simply the best. Prices are affordable and storage is safe and secure. Thanks for being the Best in Chicago

Thumbnail of user traciem12
1 review
0 helpful votes
May 4th, 2018

Thank you ms. Joyce... for help for any eveything is today. May 2nd 2018. Wow i like that place from public storage n other thing stuff too. Better great person n she is nice person own place... that great... i love it love it beacuse cheap up it than other. Lol...

Thumbnail of user karent143
2 reviews
1 helpful vote
March 15th, 2018

I want to thank Aliya for all her help and kindness. She knew her stuff. Didnt need any packing supplies but she tried. To be honest I didnt have the money for any extra items. So I promised Id write this review for her.

Thumbnail of user carine2
2 reviews
0 helpful votes
July 19th, 2018

Was given a great and warm welcome from the moment i walk in until i left. Manager Carla walk me though step by step and answer all my concern before i even ask it was a great customer service

Thumbnail of user douglasd31
1 review
0 helpful votes
December 3rd, 2017

******* Teresa was very sweet & helpful with finding the right size storage space for me at the right affordable price even gave me a tour very clean and professional business 4965 Gender rd. Go Steelers

Thumbnail of user gordonh48
1 review
0 helpful votes
December 21st, 2017

I had to leavepublic storage due to increasedprices, however while we were there the excellent managment by Mr King made our stay remarkable.

Thumbnail of user thomasp71
1 review
0 helpful votes
June 29th, 2016

This storage facility at 48 Thomas Johnson Drive is a small, personal site, well run and carefully taken care of by staff. In particular, the day manager, Lotus, goes out of his way to answer questions, identify the latest company promotions, and locate the best storage unit for his customers. We are long time users of this facility and would recommend it to anyone! It is ideally located for folks who work at Ft. Detrick (just a block away) or to any the many high tech companies in the Walkersville-North Frederick City area.

Tip for consumers:
Very Friendly manager

Service

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About the business

Public Storage offers self-storage units in thousands of facilities. Find the right size storage unit for your needs. Reserve at Publicstorage.com today!

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