- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
Public Storage has a rating of 3.14 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Public Storage most frequently mention customer service. Public Storage ranks 18th among Self Storage sites.
No positive highlights yet
Public Storage Store #28125 Facility Manager Pricilla is a true professional in every sense of the word, friendly, attentive and just a darn good human being. Restores my faith in customer service. Keep up the outstanding work. Public Storage Corporate should emulate her leadership to make the company stronger. Thank you Pricilla for everything!
I rented from Public Storage in Joliet, IL. First of all, they advertise that you get the first month free, which is a lie. It's only for certain locations, even though they don't advertise this. I wasn't able to remove my belongings at the end of the month because I had just closed on a new home. I removed my belongings from the bin on the 2nd of the following month. They will charge you for a full month, no matter if your belongings are there for 2 days out of a month. When I got my furniture home and examined it, I noticed that there were mice droppings in the bottom of my loveseat. I contacted Customer Service and spoke with a supervisor who was no help at all. Do not rent from these people! I will never rent from them again.
I rented from Public Storage in Joliet, IL. First of all, they advertise that you get the first month free, which is a lie. It's only for certain locations, even though they don't advertise this. I wasn't able to remove my belongings at the end of the month because I had just closed on a new home. I removed my belongings from the bin on the 2nd of the following month. They will charge you for a full month, no matter if your belongings are there for 2 days out of a month. When I got my furniture home and examined it, I noticed that there were mice droppings in the bottom of my loveseat. I contacted Customer Service and spoke with a supervisor who was no help at all. Do not rent from these people! I will never rent from them again.
Public Storage is certainly growing, new locations, upgrades, YET their website offers OnLine payments, that doesnt work. Their automated phone systems offers for customers to pay at an additional $10. FIX IT, called my location, called the main ph#, was told it doesnt work well on GoogleChrome so to use Yahoo. Worked once in January 2020. FIX YOUR ONLINE PAYMENT so customers dont have to keep getting ripped off with this additional charge. Its your online advertisement, GET IT TO WORK PLEASE!
So they were running a special and I wanted to up size my unit. They said ok and I came in to do the paper work and move stuff. I even left work early that day to make it on time. So I go in and it is only for new customers they tell me. So now I need to move to a new place. Not great customer service with that type of policy. John in Melbourne, FL
Gain trust and grow your business with customer reviews.
Public Storage offers self-storage units in thousands of facilities. Find the right size storage unit for your needs. Reserve at Publicstorage.com today!
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
