• PTBateria

PTBateria

Overview

PTBateria has a rating of 4.9 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PTBateria most frequently mention replacement battery, full refund, and long time. PTBateria ranks 4th among Laptop Batteries sites.

  • Service
    78
  • Value
    76
  • Shipping
    76
  • Returns
    39
  • Quality
    75
Positive reviews (last 12 months): 100%
Positive
12
Neutral
0
Negative
0
14
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What reviewers want you to know

Positive highlights

  • Produto chegou em perfeitas condições, com boa comunicação ao longo do processo.
  • O produto chegou em excelentes condições e funciona perfeitamente embora o material venha de outro país..

Critical highlights

No critical highlights yet

How would you rate PTBateria?
Top Positive Review

“My Mistake but all OK with roll back on order”

Alex s.
3/6/24

Well deserved ***** Grade 1 +++: Very accommodating seller (after the first order, the spare part *went missing* in the house; after I ordered again, it appeared again 🙈, so I had to make use of my right of withdrawal because it had become obsolete; + TOP quality, I can attest that the replacement battery is of very good quality, now 3 hours of mobility are guaranteed instead of 10 minutes; + extremely pleasant communication in the event of a return; despite my mistake, the refund went smoothly and completely (^_^)b Some adivce: If battery doesn`t work, ask for refund and send back, that is why you have a warranty law in each country 💁🏻‍

Top Critical Review

“SCAM (battery not working, no money back, no replacement)”

Hafsa B.
3/13/22

The battery came after 3 months, I installed it and it stoped working after a week, I took my computer to a professional and it's not a software issue, but a battery issue, the battery is fit for my computer but doesn't work. I tried to contact client services but they are completely ignoring me, I sent 4 emails and it's been 3 weeks, no answer, I DO NOT RECOMMEND, I basically lost 70€ (54€ of the battery + 16€ in customs). I am very disappointed and feel like I've been robbed. I want my money back or a replacement :(

Reviews (163)

Rating

Timeframe

Other

Reviews that mention popular keywords

perfeitas condições (4) produto chegou (5) outro país (3) great service (3)
Thumbnail of user simon.alexsimon.alexander
1 review
0 helpful votes
March 6th, 2024

Well deserved *****
Grade 1 +++: Very accommodating seller (after the first order, the spare part *went missing* in the house; after I ordered again, it appeared again 🙈, so I had to make use of my right of withdrawal because it had become obsolete; + TOP quality, I can attest that the replacement battery is of very good quality, now 3 hours of mobility are guaranteed instead of 10 minutes; + extremely pleasant communication in the event of a return; despite my mistake, the refund went smoothly and completely
(^_^)b

Some adivce:
If battery doesn`t work, ask for refund and send back, that is why you have a warranty law in each country 💁🏻‍

Service
Value
Shipping
Returns
Quality
Thumbnail of user ildikov2
1 review
0 helpful votes
February 29th, 2024

I bought a battery for my laptop from newlaptopaccessory.com. It was by far the cheapest offer and the delivery costs were even included. Unfortunately there were customs fees, but the company (newlaptopaccessory.com) also paid the customs fees. The only disadvantage was the slightly longer delivery time. But that's no wonder, as it's a long way from China to Germany. For the price and the good customer service you can get over it, you just have to factor in the time. I can recommend the company (newlaptopaccessory) to anyone without hesitation!

Tip for consumers:
Alles reibungslos gelaufen, bedenkenlos zu empfehlen.

Products used:
Batterie für Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user caparrini.x
1 review
0 helpful votes
March 2nd, 2024

No tengo más que palabras de agradecimiento para el servicio de atención al cliente.Hace unos días recibí una batería para un chromebook,pero venía muerta. Estando fuera de plazo porque estaba fuera,me han aconsejado como actuar y al final no se pudo solucionar y me la han abonado.

Tip for consumers:
Todo ok

Service
Value
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Thumbnail of user ruienf
1 review
0 helpful votes
October 11th, 2023

I bought a charger for lg 38gn950 at PTBateria to replace the original one. Although it's a white label charger, it works beautifully and matches the exact specifications of the original one. It came very well packed.
But the main standout in this purchase was the client support that I had from PTBateria. I had a few issues with Portuguese customs and the PTBateria's client support was absolutely great in all the help I needed, making this company a definite choice in future acquisitions.
Strongly recommended!

Products used:
Monitor charger

Service
Value
Shipping
Returns
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Thumbnail of user josepedroacf
1 review
0 helpful votes
November 18th, 2023

I did order a battery for my Tongfang Gk5cn5z 11.4V 3-células, and it just come a few weeks later, the battery works like a charm, didnt encounter any faults. The packing was alright, altho i had to pay some customs, but the service is saying they can refund me that value, if they do, the 5 starts are well endorsed.

Products used:
Tongfang Gk5cn5z 11.4V 3-células

Service
Value
Shipping
Quality
Thumbnail of user hafsab4
1 review
0 helpful votes
March 13th, 2022

The battery came after 3 months, I installed it and it stoped working after a week, I took my computer to a professional and it's not a software issue, but a battery issue, the battery is fit for my computer but doesn't work. I tried to contact client services but they are completely ignoring me, I sent 4 emails and it's been 3 weeks, no answer, I DO NOT RECOMMEND, I basically lost 70€ (54€ of the battery + 16€ in customs). I am very disappointed and feel like I've been robbed. I want my money back or a replacement :(

Tip for consumers:
You are charged extra fees for customs.
Client services ignores you if you’re trying to return the product.
They stop answering once you have a problem with the product, they don’t want to give me my money back nor send a replacement.

Products used:
Battery

Service
Value
Shipping
Returns
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

I am sorry, we replied your first messge on 8th March. And no reply from you. After two days, we directly make full refund including customs fee totally eur69.91 to your paypal.
Because our price is including customs fee as our website show. And our company provide one year warranty and free return.
If any problems of the battery, we can make refund or make return within 24hours. If any extra cost are asked. We can also pay that fee to our customers soon.
We believe Customer is Gold all the time. We can send attachments to your email of documents what i said here. Because there is no place to attach my emails record here.
Our company focus on providing good quality products in competive price and timely after sale service to our worldwide customers. We do not let our customer loss money any time. Thank you!

Thumbnail of user brianf93
9 reviews
11 helpful votes
August 3rd, 2023

The replacement battery I bought, for my Acer P.C., was a perfect working unit, from a very reliable company. Fits and works perfectly Their service is really great. I highly recommend that you buy from this company

Tip for consumers:
Great stuff here.

Products used:
Laptop Battery

Service
Thumbnail of user luise131
1 review
0 helpful votes
May 20th, 2021
Verified purchase

The product took a while to arrive but it's ok, since I was warned about that possibility before buying. But it came in good packaging and condition. After almost two weeks since I installed the new battery on my laptop, after doing the recommended powercycles that we need to do when we get a new battery, I found out that it lasts almost 30 minutes more than the one I had on the laptop that came with the factory. After this time of use, everything works great. I will definitely buy from PTBateria again.

Tip for consumers:
Do not stress if the Order takes some time to arrive. It's not the store's fault. Batteries and Customs have a long history run now. Just patiently wait. It's worth it because the product ends up being as good as expected.

Products used:
A battery for my laptop: ASUS GL502VM-77B06DB1

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Value
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Very glad to hear that our new battery give a new life to your laptop. Delivery time is about 18days by China post with valid tracking number. If the items can be checked"em estoque Gartz DE1" online, we will directly send from germany by DHL. It will take about one week to reach your home. Thanks for your order and waiting.

Thumbnail of user thomasv683
1 review
0 helpful votes
February 14th, 2022

Acho o apoio ao cliente da ptbateria foi excelente! Por exemplo quando surgiu uma dúvida, recebi um e-mail para confirmar o tamanho da tomada, ao qual respondi e no mesmo dia obtive a resposta.
Recomendo, é uma loja de confiança com colaboradores muito atenciosos.

Products used:
Chargers

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Value
Shipping
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Obrigado, enviamos todos os pedidos dentro de 24 horas após o pagamento.
Nossa empresa fornece um ano de garantia. Se tiver alguma dúvida, sinta-se à vontade para nos enviar um e-mail. E nós responderemos você dentro de 24 horas.

Thumbnail of user rafaeld99
1 review
1 helpful vote
August 25th, 2021

J'ai eu une appréhension en commandant sur ce site, mais je suis rassuré. La batterie m'a été indiqué comme étant livré alors que je n'avais rien reçu. J'ai écrit au service et la réponse à été très rapide. Le livreur a dû se trompé car je l'ai reçu 2 jours après. Néanmoins, je suis satisfait d'avoir eu une réponse aussi rapide. Seul bémol, j'ai écrit en Français et on m'a répondu systématiquement en Anglais, il faudrait faire un effort pour répondre dans la langue du client. Sinon je suis satisfait.

Service
Value
Shipping
Quality
Thumbnail of user r.o
1 review
0 helpful votes
July 13th, 2022

Excellent customer support service. My order was held in customs, but PTbateria was ready to solve the problem quickly. Quality battery. I recommend.

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Value
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thank you. Our price is including customs fee. If you are asked for customs fee. Please let me know. We can pay that fee to you soon. Our company are professional in this field. Welcome to contact us!

Thumbnail of user filipes14
2 reviews
0 helpful votes
March 28th, 2021
Verified purchase

Very good quality product. It fits perfectly. The old battery of my laptop only lasted 1 to 2 hours, now it can handle more than 6. Exceptional and very attentive service. Recommend this seller!
Is a laptop battery and adapter professional manufacture!

Products used:
Labtop batery

Service
Value
Shipping
Quality
Thumbnail of user josejulioa
1 review
1 helpful vote
August 23rd, 2021
Verified purchase

Para já é um site de toda a confiança nos produtos e na maneira como trata dos seus clientes com toda a informação indispensável. Nisto são 5 estrelas.
Foi a primeira vez que negoceie com este site e espero voltar a negociar, porque merece todo o meu respeito, se há bons este é um deles. Desejo a todos que fazem parte deste grupo, um bom aja. Um abraço e muito sorte nas vendas. OBRIGADO

Tip for consumers:
Para já é um site de toda a confiança nos produtos e na maneira como trata dos seus clientes com toda a informação indispensável. Nisto são 5 estrelas.
Foi a primeira vez que negoceie com este site e espero voltar a negociar, porque merece todo o meu respeito, se há bons este é um deles. Desejo a todos que fazem parte deste grupo, um bom aja. Um abraço e muito sorte nas vendas. OBRIGADO

Products used:
Bateria Asus portátil

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Value
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Thumbnail of user alanklajman
1 review
0 helpful votes
April 14th, 2023

They gave me a full refund after I had problems with my order. Great service, I recommend them for my friends.

Service
Value
Shipping
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Thumbnail of user luiss346
1 review
0 helpful votes
March 15th, 2021

I ordered a laptop charger through this store convinced it was european, but as the order shipped out I found out it is actually from China. Nonetheless, the price was very good, my order only took a couple of weeks to get here and they were very helpful during the whole process, so I'm very happy with my purchase and I'll do business with them again, for sure.

Tip for consumers:
The store is China based, so don't be alarmed abou delivery times. It takes a while, but it gets there. And they really are helpful along the way.

Products used:
Laptop charger.

Service
Value
Shipping
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order, Our company is located in Shenzhen China. Some batteries and adapter are in stock in our germany warehouse that you can check and see "em estoque Gartz DE" online. We sell to worldwide market for over 12years. We also have FR, US, AU warehouse for fast shipping. But if it is not in stock in our overseas warehouse. We will ship from China. It will take about 11-16working days by China post with valid tracking number to reach your home.

Thumbnail of user rafaels241
1 review
0 helpful votes
January 14th, 2021
Verified purchase

I'm very happy with the purchase! The baterry works perfectly, shipping was fast and now I can use my laptop unplugged again.

Due to coronavirus my shipping method had to be changed after the order was placed and I had no problems with that thanks to great customer service.

If you live in Brazil like me, you can trust purchasing from PTBateria.pt

Products used:
Notebook baterry

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Value
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order and trust. It takes about 5-7days by DHL express. And 15days by China post. If we were told your address disctrict was suspended for DHL express from our shipping company, we will directly send emails to ask our customers if we could arrange by China post with valid tracking number.

Thumbnail of user paulog34
1 review
0 helpful votes
June 7th, 2023

It took some time to arrive, because of the distance and because it was stopped at the customs, but they were always very helpfull and responsive. They also refunded the amount paid at the customs.
I recommend them

Thumbnail of user manuelm384
1 review
0 helpful votes
June 19th, 2021

It Took a little more time than expected to arrive but great product (charger and battery) and client support is excellent.

Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order and waiting, this parcel took 13working days to reach your home. We reply messages within 24hours if any query. Looking forward to more business with you!

Thumbnail of user meraki015
1 review
0 helpful votes
August 3rd, 2023

If you're looking for a store to buy laptop parts from, this is a good one in my opinion. I had a problem with my package (laptop charger) and they found me a solution. This was my second purchase.

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Value
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Thumbnail of user filamorim
1 review
0 helpful votes
May 26th, 2023

On the first order, I didn't specify the laptop input interface for the charger and they sent the wrong one. After communication with the support team, they refunded me and I bought a new one with the correct interface that works without problems.

Products used:
charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user rafaelr158
1 review
0 helpful votes
April 7th, 2021

Thanks to them I recovered the mobility of my old eee pc t101mt tablet. The replacement battery works like it should.

Products used:
Laptop battery

Service
Value
Shipping
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Very glad to hear that. Wish the battery give a new life to your tablet. We are looking forward to your more business!

Thumbnail of user arthurw292
1 review
0 helpful votes
June 17th, 2022
Verified purchase

I ordered a laptop battery, and got exactly the one I bought. The item was shipped with tracking. Only inconvenience is that the site is in Portuguese, and needs to be translated.

Tip for consumers:
The site is in Portuguese, but no NIF number is necessary.

Products used:
Laptop battery

Service
Value
Shipping
Quality
Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your order&trust. Our company built many languages sites in different countries. If you want other language please feel free to email us. our company specialized in laptop battery&adapter for over 14years. You can enter the part number of your old item to search online. If it is in stock in germany warehouse we can send by DE DHL. Otherwise we will send by China post. It will take about 14-18working days to reach your home. If you are asked for customs fee, please advise us, we will pay that fee to you soon. Since our price is including customs fee. And we provide One year warranty!

Thumbnail of user jacks1162
1 review
0 helpful votes
December 2nd, 2020

I recently ordered a battery for my laptop. My computer is over 5 years old and finding parts can be challenging. My order arrived within just a few days. The item was very well packaged and was in new condition as they had described. Installation was very straight forward and the device has been working for the last few days with no problems reported by the OS. I have at least 2 more laptops that require batteries and I look forward to ordering them from these guys. Thank you so much!

Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Thanks for your trust. We are professional manufaturer in laptop battery&adapter for over 12years. Welcome to visit our webiste. ptbateria.pt

Thumbnail of user pedromiguelteresag
1 review
0 helpful votes
July 11th, 2023

I bought a battery for an Asus laptop, but the battery was held up for a long time at customs and I had to pay fees to receive it, but the company Battery.pt refunded me the value.

The battery was well packaged and works well.

Products used:
battery for a laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user jorgeg357
1 review
0 helpful votes
January 5th, 2022
Verified purchase

Very prompt support handling a shipping issue - perfect handling of the situation with clear communication and management of expectations. The product arrived and complied with all expectations.

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Value
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Thumbnail of user ptbateriap
ptbateria p. – PTBateria Rep

Glad to hear that, we will continously provide our products in good quality and price to our worldwide customers. Our company are professional in this field over 14years, if you could not directly find the exact item on our website, please contact us freely!

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Company Representative

Thumbnail of user ptbateriap
ptbateria p.
Portuguesa Bateria
Estamos envolvidos no mundo da bateria e no carregamento há 13 anos, temos mais de 280,000 modelos de bateria de computador, adequados para mais de 150 marcas de computadores populares no mundo, e ainda estamos a desenvolver novos produtos e modelos todos os dias.

Tínhamos mais de 250,000 pedidos de mais de 75 países e regiões do mundo, foram amplamente reconhecidos pelos clientes

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4.9
163 reviews
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