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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quiero saber si hay en español? Y ya tome un examen ahora estudiare con este en inglés para Illinois
The questions that are given do not help with the journeyman's test they are not asked or answered in a smiler format and I feel it's a huge waste of time and money
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Not sure if it's the people who work in this location or just the people who work for this company. There were two very kind ladies who were getting people in and getting lockers. However, there was a woman sitting at a desk (on 11/29 at 11am) who was very rude and unkind. She made me wait 30 mins missing my exam start time bc she was unfamiliar if my middle name needed to be on the exam. It doesn't. I have patients and I ending up canceling them last minute which makes me look highly unprofessional. Then another lady can and started her shift at the desk. Also very rude and unkind. When I competed my exam I eagerly asked if I passed. She just pointed at the screen. I had passed. I let out a sigh of relief and said something acknowledging how hard I worked. She said nothing. No congratulations, no pleasantries. While of course she doesn't have to, it would be the kind thing to do. Otherwise perhaps you should be in a job where you interact with anxious test takers all day. For context, I have a PhD in psychology and have worked to become a licensed psychologist since going to college in 2012 and then grad school in 2018. It's insulting that this person couldn't even said something that acknowledges me passing this test and be so arrogant when I ask if I passed. I think these folks would greatly benefit from a preseason on HR or from a psychologist.
The coupon code I received from IHI CPPSOCT25! Was denied so I did not get my $25 discount for this exam- I even had it verified by someone else to ensure I typed it in
Thank you for letting us know. We did attempt to contact you in response to your issue on Nov. 6,2025.
For assistance with coupon code issues, please contact 866-589-3088 or email ptsupport@psionline.com. They’ll be able to look into it.
I was a nervous wreck but the experience was good. The ladies at the front desk were helpful and very nice. The security check wasn't bad at all. It was fairly quiet in the testing room aside from the door constantly opening and closing. The system was very easy to navigate.
Adverse effects of the psi study course was that the psi exam was no where near what was included in the study course. Failing the exam is a disappointment, however this course didn't seem to set up for success, and it's discouraging to sign up to re take the test because there is no benchmark on what right and wrong.
Thank you for your feedback. We did attempt to contact you in response to your issue on Nov. 3,2025.
For assistance and to share your feedback regarding the study course, please contact our support team directly at support@psi.memorang.com. They’ll be able to review your concern.
Thank you for taking the time to share your experience.
I already paid 50 freaking bucks for the 3 pack of tests but my account disappeared and I don't have an email. Other than the receipt that shows I paid. I just want to practice before my test and you guys suck!
We’re sorry to hear about your experience. We did attempt to contact you in response to your issue on Nov. 3,2025.
For assistance with your account and access to your tests, please contact our support team directly at support@psi.memorang.com. They’ll be able to help you.
Thank you for your patience.
I purchased this item last week and did not receive it. Then I had to wait for it to clear my credit cards pending status. Then I had to repurchase the item. What a process just to get study materials.
Thank you for reaching out. We're sorry to hear about the trouble you experienced with your purchase. We did attempt to contact you in response to your issue on Nov. 1,2025.
For further assistance, please contact 866-589-3088 or email ptsupport@psionline.com. They’ll be able to look into your order.
Jasmine was awesome so was the fellow behind the desk, well overall the whole staff was nice and welcoming. Thank you guys again
. si lo recomiendo y lo voy. A recommender para oftros eel -die nots. Semipro it U pride
Shopping on the PSI website is very simple, and the list of options is fantastic. I hope that gaining access to the information herein will provide an edge in successful navigation of my task at hand. Regards.
PSI is so good about contacting us in plenty of time to renew our CE Courses and Provider Renewal for the new year... thanks and God Bless PSI... Rev Michael D Kirkland, Ohio State Bail Bond Association
Easier than I remembered... kept my forms from last year to remind me of what to do
Had to purchase this practice test bc i haven't been able to redeem my voucher for an already purchased test. Wanted to take one today, so this was the quickest solution as there is not a Chat option available on the website
We're sorry to hear about the difficulty you’ve experienced redeeming your voucher. We did attempt to contact you in response to your issue on Oct. 31,2025.
Please contact our support team at 866-589-3088 or email ptsupport@psionline.com for assistance with your voucher and practice test access.
Thank you for your understanding and patience.
I haven't been able to access the SAE that I purchased a couple days ago, so I just repurchased it. I'm hyper pissed because I've wasted a couple of hours that I had designated for doing this practice exam, which has cut into my sleep time for the preparation for taking the exam tomorrow.
We're sorry to hear about the trouble you've experienced accessing your SAE and for the inconvenience it caused. We did attempt to contact you in response to your issue on Oct. 31,2025.
Please contact our support team at 866-589-3088 or email ptsupport@psionline.com for further assistance with your purchase and access issue.
Thank you for your patience, and we wish you the best on your exam.
Unfortunately this site says that i had taken this practice theory test but i did not, so i am repurchasing due to me getting off of work late and needing to practice
It would be great if you would honor my previous purchase as a credit so that i can enjoy the practice of my instructor theory exams to its entirety
Thank you for reaching out. We're sorry to hear about the issue with your practice test purchase. We did attempt to contact you in response to your issue on Oct. 30,2025.
For assistance with reviewing your account and previous transaction, please contact PSI Support directly at 866-589-3088 or email ptsupport@psionline.com. Their team will be able to check your purchase details and provide the best resolution.
Thank you for your patience and understanding.
Need help with practice quiz none helped at all...
Really confused as to if I am studying for the right test. Or the right state. Or if it includes the law exam. Or if I lose access to tests after taking them.
We understand how that could be confusing. We did attempt to contact you in response to your issue on Oct. 30,2025.
For the best assistance with your account, test materials, and state-specific exam details, please contact our support team directly at support@psi.memorang.com. They’ll be able to review your situation and clarify everything for you.
Thank you for reaching out, and best of luck with your studies!
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Thank you for reaching out. We did attempt to contact you in response to your issue on Oct. 30,2025.
For assistance with your concern, please contact hisetadulteducation@psionline.com and their team will be happy to help you further.
I have been trying to pass my Exam for years for my career I am having so much trouble I'm not sure what is going on I have taken classes bought all your books taken practice exams studied for months no luck. I take a exam I write comments on questions that have two answers there is never no response no help just what is my debit card number.
We're sorry to hear about the difficulties you’ve been experiencing with your exam. We did attempt to contact you in response to your issue on Oct. 30,2025.
For further assistance and to address your concerns, please contact PSI Support directly at 866-589-3088 or email ptsupport@psionline.com. Their team will be able to review your situation and provide the best guidance.
Thank you for reaching out, and we wish you the best with your exam.
I want to expand my net working and want to have Virginia License. I happy that I can order the book I need and will be able to take the exam soon
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience. We’re sorry to hear about the unpleasant interaction you encountered during your exam appointment. We did attempt to contact you in response to your issue on Nov. 6,2025.
In order for us to look into this further, please provide your full name, exam confirmation number, email address, and a brief summary of your concern, and send it to cdcareweb@psionline.com.
Once we receive your complete details, our team can investigate the situation and assist you accordingly.