• Proxibid

Proxibid

Overview

Proxibid has a rating of 3.11 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Proxibid most frequently mention auction houses, and great experience. Proxibid ranks 16th among Auction sites.

  • Service
    29
  • Value
    28
  • Shipping
    20
  • Returns
    20
  • Quality
    23

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
8
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What reviewers want you to know

Positive highlights

  • No matter how good the auction site is it is still subject to substandard auction houses.

Critical highlights

  • Be careful using proxibid and the questionable auction houses that are allowed to use the proxibid service.
How would you rate Proxibid?
Top Positive Review

“I have been using proxibid since 2001.”

Michael M.
8/1/21

ABSOLUTELY LOVE Proxibid. I bought my daughters first cars on your site. I have spent literally thousands and thousands of dollars and have bought stuff that I would not have had an opportunity to buy otherwise. If you do your research on the items you are interested in, you will not be disappointed. The only thing that gets to me is the BUYERS PREMIUM. It continues to sky rocket. I was on one auction site and the BUYERS Premium was 26%. UHG! Over All my experience has been WONDERFUL!

Top Critical Review

“Failure to protect my credit card charges”

STEPHEN S.
6/14/23

When Auction Houses are to send invoices thru Proxibid. You have several days to pay. After the first invoices, Proxibid aloud access to my credit card and was charged the times by the same Auction Houses. Proxibid customer service just said that they cannot do anything. You have to contact the Auction House. This the second time this happened. I had to file a complaint with another State Attorney General office on the first one. Still no $$ or merchandise. There will not be a Third Time, I canceled my account with Proxibid.

Reviews (241)

Rating

Timeframe

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Reviews that mention popular keywords

auction house (39) auction houses (39)
Thumbnail of user krotevk
1 review
0 helpful votes
June 7th, 2022

I recently moved to America and I can't download Viber and Telegram, for this I need a proxy server, as I understand it. I found a site where you can buy proxies https://proxyline.net/en/ Has anyone used it? I want to buy my proxy without ads.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamilm1
3 reviews
55 helpful votes
June 22nd, 2019

It's important to know that proxibid doesn't actually sell anything. Proxibid is simply a platform for auctions and payment processing. It's the individual auctioneers who sell and describe items, set the shipping prices, and set the buyer's premium.

I buy and sell antiques, so auctions are a big part of my life. I like live auctions, but I also like online timed auctions, too. As a platform, proxibid is great. It's easy to search for specific items, specific auctioneers, regions, dates, etc. It's also easy to watch specific items.

What I don't like about proxibid is their auctioneer's policy. Auctioneers are allowed to charge whatever they want for a buyer's premium and the standard has now become 20%-25% which is just absurd.

That's bad, but that's not the worst thing about proxibid. The worst thing is auctioneers are allowed to run up your bids. So long as the auctioneer discloses it in the terms and conditions, the seller is allowed to anonymously bid on anything. Because names of bidders are anonymized, this comes very close to being considered "shill bidding" which is illegal.

Proxibid takes 10% from the seller's end, so the higher the hammer price, the more money the site makes. For that reason, proxibid has no incentive to change anything.

I still use proxibid because it's easy and convenient, but I only participate in auctions within my locale and ones with a low buyer's premium. There's no way to know if it's an auctioneers running you up or it's just a popular auction, so I only visit the auctions I know are reputable.

Thumbnail of user deborahm134
2 reviews
0 helpful votes
May 9th, 2017
Verified purchase

ProxiBid is fun and easy to use. The search engine lets you hunt through the hundreds of auctions for your perfect treasure.

Thumbnail of user fredericks41
1 review
0 helpful votes
May 11th, 2017
Verified purchase

Sometimes it takes a little longer than I would expect to receive the won items, notification has been somewhat spotty.

Thumbnail of user douglasm89
1 review
1 helpful vote
May 13th, 2017
Verified purchase

I bid online, went to live auction to experience the auction and pick up my welder. Everyone I encountered on staff were friendly, helpful and professional - I enjoyed it and I will be back. My only disapointment came when I got the 'brand new, never used' box (previously opened) it turns out it had been dropped and the machine was damaged. It's not worth the cost of a repair, so lesson learned. Still pysched to go again-

Thumbnail of user johnb903
1 review
0 helpful votes
July 12th, 2017
Verified purchase

I do not think it fair or reasonable for the buyer to pay ProxiBids fee. The seller and/or consignor should be responsible as it is to their benefit to have as large a group of bidders as possible. Additionally, the internet bidder has an immediate 3% disadvantage in favor of the floor bidder. For expensive items, this disadvantage is substantial.

Thumbnail of user perrys27
1 review
0 helpful votes
July 16th, 2017
Verified purchase

Bidding is good but when trying to watch and/or listen to a live auction in at least 90% of the time the audio and/or video dos not work.

Thumbnail of user albertl41
1 review
0 helpful votes
July 19th, 2017
Verified purchase

Very efficient service, friendly people. I was able to purchase equipment online that I would have not been able to purchase due to time constraints.
Very satisfied with the experience.

Thumbnail of user michaelh378
1 review
0 helpful votes
July 16th, 2017
Verified purchase

I got a good deal. Now, I have to get the company responsible for removing the equipment to return my call.

Thumbnail of user keiths95
1 review
0 helpful votes
May 11th, 2017
Verified purchase

Found the vehicle I wanted, Bid and won. Had questions about the paperwork and title. Never received a call back after two attempts. Did receive my title. Spoke to no one, you should reply to calls.

Thumbnail of user gailb29
4 reviews
7 helpful votes
January 28th, 2015

Be careful of auction houses that have a lot of high dollar "onsite" bids. It seems to me that they are either driving up the price, or not wanting to sell items at a reasonable price. Most of these don't have audio and/or video and seem like a scam to me.
The website itself is great.

Thumbnail of user davidk306
1 review
0 helpful votes
May 9th, 2017
Verified purchase

I'm new at this and have only looked through what was offered, but have yet to make a bid. From what I've seen, I like so far. Thank you for your time and consideration.

Thumbnail of user davidl437
2 reviews
0 helpful votes
July 12th, 2017
Verified purchase

Site works great, have bought all kinds of stuff. But the live audio on the car sales does not work. Have called tech support but they were less than enthusiastic about helping or knowing how to help. I've complained about this in the past but never get any help.

Thumbnail of user jesseb61
1 review
0 helpful votes
July 16th, 2017
Verified purchase

This time was a solid win. The company had good communication. I haven't been as lucky in the past. Probably the reason for 4 stars rather than 5. Still nursing a sore spot.
JB

Thumbnail of user carrieb3
1 review
4 helpful votes
October 9th, 2014

Proxibid just facilitates the auctions to reach people they are not responsible for what the auctioneers do. I have purchase through someone on there and they were wonderful. I bought a painting and was called when the auction company realized it was not real. They refunded my money quickly. If you have a problem with your purchases here you should not blame Proxibid but the actual auction you bought from.

Thumbnail of user lonnyb1
1 review
0 helpful votes
July 12th, 2017
Verified purchase

Good auction, although I don't agree with including the auction fee in with the sale price at DMV. I think that they do a good job on sending you the paper work in a timely matter.

Thumbnail of user ianc68
1 review
2 helpful votes
October 17th, 2016

Had an issue with an auction house and proxibid resolved the problem

* Proxibid attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user diong11
1 review
0 helpful votes
May 16th, 2017
Verified purchase

I am happy with the site every time i use it i get my stuff on time happy with what i get you have a lot of stuff to pick from

Thumbnail of user charlesj67
1 review
2 helpful votes
May 30th, 2017
Verified purchase

Love everything about Proxibid. I only have a problem with the auction company Michael F Dillard because they seriously over charge everyone for shipping

Thumbnail of user lynnp59
1 review
0 helpful votes
May 11th, 2017
Verified purchase

The last classic car I did via internet with Proxibid at Hamilton, Ill had no audio. Very disappointed!

Thumbnail of user rosalynn
5 reviews
15 helpful votes
February 2nd, 2010

UPDATE: I have been speaking with a representative with Proxibid. She said that her company was very sorry about this incident and wanted to make amends. They have offered to refund all of my expenses in this transaction and an sincere apology. They understood my frustration and dissatisfaction. This came from Proxibid, not A & W Surplus. A & W Surplus has yet to do anything about this and I strongly suspect they won't. Crooked is as crooked does. I will continue to do business with Proxibid, but I would advise anyone and everyone not to do business with A & W Surplus and Auctions.

Regarding A & W Surplus and Auction Company: This company is something else. They hold auctions on Proxibid, show a photo of the item you are suppose to be bidding on, but that isn't the item they send you. All three items that I was suppose to received were not what they claimed they were. Instead, you get a broken version, incomplete version, smelly, dirty, dead insects, missing parts, broken parts, and not the items they showed in the auction photographs. Then, when they bill you, they do it in 2 separate billings; one thru Proxibid and the other thru PayPal. They do this so that if you decide to dispute the charge thru PayPal, they
Escalate it to a claim and since the dispute is regarding the quality or since you did receive something from them, PayPal automatically rules in their favor since it was not an Ebay auction. It's a way to circumvent the system to their advantage. I have published a blog that shows the emails sent from them to me and vice versa as well as photos showing what I was suppose to be bidding on and what I received instead. Also, as far as they are concerned, the matter is closed. As far as I'm concerned, this is just the beginning. I am posting this to each and every place I can find and reporting it to each and every agency I can find. A scam is a scam. Here is the link to my first blog and I will continue blogging until hell freezes over:

http://msrozz-complaints.blogspot.com/

I have all emails, invoices, receipts, photos too!

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From the business

Proxibid is the world’s most trusted platform for buying and selling highly-valued items. Proxibid's platform was built to serve highly fragmented, traditionally offline industries with recurring sales of valuable assets. Proxibid developed proprietary technology to serve high-value transactions online including flexible transaction technology, sophisticated risk management solutions, integrated payments options, and a robust Marketplace.

Proxibid's flexible transaction technology offers live auction, timed auction, and buy now/make offer sales formats to provide buyers and sellers the opportunity to buy and sell inventory across the world regardless of venue or category. MarketGuard™ is Proxibid's bank-quality fraud detection, risk mitigation, and dispute resolutions product sellers leverage to ensure buyers are who they say they are before participating online. Proxibid's integrated payment solutions (APN and ProxiPay), offer seller-initiated credit card, wire, and escrow payment options. Finally, Proxibid's Marketplace brings together more than 4k sellers and millions of buyers through over 136k+ auctions representing more than $45B in GMV since Proxibid was founded.

Proxibid is headquartered in Omaha, NE with offices in London and Tokyo.

Company Representative

Thumbnail of user proxibidi
Proxibid I.
Sr. Manager of Operations
Typically does not respond to reviews

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