• Pro World Inc

Pro World Inc

Overview

Pro World Inc has a rating of 4.17 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pro World Inc most frequently mention customer service, heat press, and timely manner. Pro World Inc ranks 27th among T Shirts sites.

  • Service
    17
  • Value
    19
  • Shipping
    20
  • Returns
    6
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
12
Neutral
1
Negative
2
55
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What reviewers want you to know

Positive highlights

  • Awesome products; great customer service and very fast shipping.

Critical highlights

No critical highlights yet

How would you rate Pro World Inc?
Top Positive Review

“Awesome service”

Tasha E.
1/21/23

Didn't know what to expect when placing my order online for such a large purchase. So when my items arrived very quickly i might add. Made me the happiest person. The packaging was great. Everything was in the boxes which made set up easy. Since my initial order, I've made several more orders. I highly recommend Pro World. The prices are affordable and shipping is outstanding.

Top Critical Review

“Have used them for years- but never again”

Promo G.
10/11/23

We have used this company for years, but in the last year they have really gotten bad. We are not a small account (Spent over $7k with them in 2022). Their art department has gone downhill with pieces missing from designs on proofs, colors not matching, adding outlines to things that don't need it, etc. This area of the company does not pay attention to detail or proof their own stuff before sending it out. They make errors and then you have to pay for expedited shipping to get it on time. We have a 3 strikes and you are out rule, their 3rd strike almost cost us a business and left us footing the bill for expedited shipping and overtime pay for our employees because of their errors. We are currently testing other companies and do not recommend them at this time.

Reviews (271)

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user kimj746
1 review
0 helpful votes
January 21st, 2023
Verified purchase

Products as described. Haven't tried them all yet. I will say the only thing I have tried was the puzzles and I messed them up. The black sublimation ink ran at the top and bottom into the cracks. The middle looked fine. So the problem was me, I'm sure. So I will be more careful and use templates next time!

Thumbnail of user vernonc108
1 review
0 helpful votes
May 6th, 2023
Verified purchase

First getting a bad heat press replacement was a piece of cake

Thumbnail of user bethanyt94
1 review
0 helpful votes
April 25th, 2023
Verified purchase

Some of the designs in the trial package went well with my Cricut Easy Press, others not so much. It would be helpful to know the right temperature and some tips to make all the types of iron-on work with the Cricut Easy Press

Thumbnail of user mildredw337
1 review
0 helpful votes
February 19th, 2023
Verified purchase

Always get what you expect in delivery and stock chosen.

Thumbnail of user latoyac35
1 review
0 helpful votes
May 22nd, 2020

Customer service and delivery are awesome. Selections are great. Just in need of more ethnic selections. The only one available for purchase has been back ordered for weeks. Otherwise love this company.

Thumbnail of user gailf61
1 review
0 helpful votes
June 14th, 2018

We have not received our total order yet. We ordered and was charged for 12 pcs of Religious WORDS but only received 2 pcs. There was no notice of a backorder which is why we were charged for it. Please send us the remainder of the transfers asap.

Thumbnail of user brookee67
1 review
0 helpful votes
May 18th, 2021
Verified purchase

This website has a great selection of sublimation blanks the first part of my order was shipped out very fast I'm still awaiting the second and third parts of my order just because things were back ordered however it is still a great website.

Service
Value
Shipping
Quality
Thumbnail of user belindar32
1 review
0 helpful votes
July 12th, 2018

Company made error on my order but ship the correct merchandise with no hassle. Great customer seevice

Thumbnail of user kikil7
1 review
0 helpful votes
September 20th, 2017

I will be using proworld for all my HTV needs in the future. Although there was a slight mix up with shipping proworld made it right.

Thumbnail of user annettet35
1 review
0 helpful votes
May 22nd, 2018

As far as the company is concerned, response time is great & customer service great. I regret having to return the TransPro Cap Press but will be ordering the Auto Swing Heat Press for replacement. The TransPro Cap Press is what you pay for. The platen clamp is worthless to pull the hat down. The platen itself does not work with the hats as it is too big and bulges the hat so impossible to flatten the crown without stuffing it with cushions or rubber. The manual buzzer start and stop is a joke. I am upgrading to the one with multiple platens. Do not waste your money on this one.

Service
Shipping
Returns
Quality
Thumbnail of user heidib391
1 review
0 helpful votes
July 28th, 2020

Good product, easy to use no complaints here I would recommend it to anyone doing sublimation. Great variety of sizes.

Thumbnail of user tobym73
1 review
0 helpful votes
July 15th, 2020

My order was put out in a timely manner and received it as expected! I definitely recommended Pro World to some others that were looking for products.

Thumbnail of user angiea23
1 review
0 helpful votes
March 14th, 2018

I paid for 2 day air express and still took over 5 days to get my order. This is the first complaint I've had with them!

Thumbnail of user hollyk59
1 review
0 helpful votes
July 23rd, 2018

Order came a day earlier than tracking has said which was great cause this was the longest it has taken for my order. Otherwise usually really fast shipping. I've never had any problems with the company and great prices. What happened to the Swedish fish in the packages? My daughter used to love us getting our shipment of vinyl in!

Thumbnail of user lancer32
1 review
0 helpful votes
July 8th, 2018

Very fast from order to delivery. I few of the coffee mugs were broken, but otherwise very pleased with my experience.

Thumbnail of user andim18
1 review
0 helpful votes
May 16th, 2020

I received my package in a timely manner! They have a strong odor when opening the package l. My only suggestion would be to separate the dark printable vinyl from the light vinyl into separate bags and labeled. That would have been helpful rather then me guessing which one was which.

Thumbnail of user anitah201
1 review
0 helpful votes
October 14th, 2020

The company seems to be very helpful. I have not encountered any issues at this time. I just received my order which did not arrive on time as stated. But never the less it has arrived.

Thumbnail of user jasonb529
1 review
0 helpful votes
June 12th, 2018

There were 2 small issues but were addressed promptly. I was missing 1 piece but they shipped it out the next day. And there was confusion on my part because the invoice said I was credited for a transfer I returned but I never got. But after contacting them I found out that the transfer was discontinued. So everything worked out. Thanks and I'll be continuing business with them..

Thumbnail of user deloresl10
1 review
1 helpful vote
February 7th, 2019

Exactly what I ordered - and great price - but, that wait! Especially on stock transfers (which should be ready to ship?) other than that if you have time to wait there's a good economical selection of transfers available!

Thumbnail of user michelec381
1 review
0 helpful votes
November 24th, 2020

The order took a little longer for delivery than I had hoped but the product was as expected... good!

Thumbnail of user jamiem488
1 review
0 helpful votes
October 14th, 2020

I ordered a few different items, but I have only tried out the ceramic coasters. They sub beautifully but I have to play with my settings to get them just right.

Thumbnail of user karissak3
1 review
0 helpful votes
May 20th, 2019

After shopping around, ProWorld had the best package to begin the sublimation business journey. I have not been disappointed. The printer, presses, etc. was so easy to set up. I was making my first product in an hour.
My only complaint about ProWorld is shipping. For such a large company, I'd like to order my supplies from them from this point on, but the lack of free shipping bothers me. I'm waiting longer than two days for the items and I am paying for it. Why wouldn't I order my supplies from Amazon? Overall, I will continue to order from PW for all items I can't find on Amazon until they offer free shipping. I hope PW will take this review as constructive critisim and work towards offering the free shipping at some point for smaller orders. Thank you for the sublimation package!

Service
Value
Shipping
Quality
Thumbnail of user mattc105
Matt C. – Pro World Inc Rep

Hi Karissa,
We appreciate your feedback, and are allows looking for ways to better the shopping experience for our customers. We currently do offer free shipping for Siser vinyl orders over $59 and also for any purchase over $129. At this time, we are not offering free shipping for lesser value orders, but will take this under consideration. Thank you for your business.

Thumbnail of user amya447
1 review
0 helpful votes
May 28th, 2020

Received my ink but haven't loaded it yet.
Wouldn't recommend the transfers as I wasted three shirts. Been using transfers for years and these stuck the the paper and letters wouldn't come off. Had to remove one of the words and the small letters are pulled and some wouldn't press

Thumbnail of user tyt18
1 review
0 helpful votes
June 19th, 2018

Will definitely be a return customer. Product are excellent. I wish they gave application instructions on each product, whether then having to check the website to see what the material and directions are for each different item

Thumbnail of user georgiab20
1 review
0 helpful votes
August 30th, 2017

The people I talked with made everything right and I would order from them again. But in my haste to return items I returned item I needed

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From the business

ProWorld is #1 tshirt making site for iron-on transfers. Shop for Pro World wholesale inkjet transfer paper, heat presses, t-shirt heat transfers and more!

Company Representative

Thumbnail of user mattc105
Matt C.
Typically does not respond to reviews

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