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Pro World Inc has a rating of 4.17 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pro World Inc most frequently mention customer service, heat press, and timely manner. Pro World Inc ranks 25th among T Shirts sites.
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Didn't know what to expect when placing my order online for such a large purchase. So when my items arrived very quickly i might add. Made me the happiest person. The packaging was great. Everything was in the boxes which made set up easy. Since my initial order, I've made several more orders. I highly recommend Pro World. The prices are affordable and shipping is outstanding.
We have used this company for years, but in the last year they have really gotten bad. We are not a small account (Spent over $7k with them in 2022). Their art department has gone downhill with pieces missing from designs on proofs, colors not matching, adding outlines to things that don't need it, etc. This area of the company does not pay attention to detail or proof their own stuff before sending it out. They make errors and then you have to pay for expedited shipping to get it on time. We have a 3 strikes and you are out rule, their 3rd strike almost cost us a business and left us footing the bill for expedited shipping and overtime pay for our employees because of their errors. We are currently testing other companies and do not recommend them at this time.
For over 5 years I have been decorating garments using a heat press onto primarily polyester substrates.
Started with the PROWORLD Inc 15x15 Semi-automatic.
Upgraded to the 16x20 Swinger. This review is about features on the 15x15 that I miss and some issues with the Swinger.
#1. The up-to-temp indicator is truly a missed feature.
Now about the Swinger.
As indicated I primarily sublimate onto polyester t's which presents challenges.
ISSUE #1. Edges on platens are too sharp and leave the heatpress foot print on everything. Yes, I could use pillows but that defeats the whole purpose of a threadable press. I had to manually bevel the edges of the pressure mat on each platen.
Issue #2. OOPSY. As instructed by the installation guide, I installed the extensions to the base of the press. However, when the upper platen is swung fully open it is very, very easy to get the press to teeter. As you ca see in the image I had to install a clamp on the back left extension to improve the stability. To be clear, the press did not topple of fthe workbench but I felt the possibility existed.
Issue #3. Disentigrating grip. As you can see in the image on the white bracket to the upper platen, black specs. This black material originates from the grip used to lower the platen.
#4. This is clearly described in the installation instructions, but even then I found the heated platen when swung fully open did contact the power cord. I was confident I had secrued it but clearly those efforts were not sufficient. So check and double check. PRO-World DID send me a replacement power cord.
#5. Pressure adjustment. That is the big round knob at the back. Rotating the knob did not result in a smooth action one would expect from a threaded mechanism. Instead, the action was smooth for a fraction of a turn, increased resistance and a sudden release. A real ratchetety operation.
I did talk with ProWord regarding these issues but there was little they could do or offered to do.
I still use my Swinger, but if I were faced with buying today, I would not buy this press.
Would I recommend this press?
I believe ProWorld offers very budget friendly products and may be the BEST VALUE ON THE MARKET.
So, yes I would recommend ProWord to the budget sensitive.
Tip for consumers:
The ProWorld web site was very good.
Products used:
Heat Press
Had a lot of problems with sublimation paper on mugs but Ed was gracious enough to call me and figure some things out, he was very nice and professional.
Received my order, (corona delay wasn't real bad). I made a mistake on part of my order. I am now waiting to see how the exchange is going to work out. Hoping it's as easy as the order process was!
website has a problem with hacking. checkout won't let me use my points for order. took a week for order.maybe christmas slowing it down.
Sometimes the prints don't peel so nice. They leave a little on the paper. It was hard to peel. That's about it. I'm using up 100 characters I guess.
Hi Donald, We are sorry that you are experiencing difficulties with some transfers. It seems that you may need to increase the pressure on your heat press to assist with application. Please give us a call or email so we can assist you further with application. Thank you
This was my first time ever using Proworld and I initially received the wrong order. If I did not order early I would have been even more mad than I was. Other than that the product was great!
I was missing items in shipment. The white cups that I ordered were two different colors. The 11oz cups were off white, not what I ordered.
I placed my order with this website for the first time, speedy delivery except they sent me the wrong item, which I notified them of immediately. Within three days I had the correct item that I ordered! Other than that everything was great!
Got intouch with customer service they said they will send out replacement asap. If they do that I will be updating my review.
Pro World has been very great to shop with, but I received a laser alignment for christmas as a gift, and it does not work. One of the laser eye is out and seems to be a short in the electrical system. I called pro world to see if i can exchange and they tell me i need to talk to hotronix..
Hi Jessica, Since Hotronix is the manufacturer of the laser alignment system - they would be able to help resolve the issue you are having, or send a replacement system if needed. Please let us know if you were not able to receive a resolution. Sorry for any inconvenience.
I wasn't able to use my coupon with Black Friday sale. Wasn't much of a sale. :( I ordered it and my package got rerouted somehow and I didn't get until following week!
Hi Marsha, I looked into your recent order on 11/19, and it seems that the black friday coupon was applied along with some reward points. We shipped the order on 11/19, and unfortunately the post office did take a bit of time to deliver to you. Sorry for any inconvenience the delay may have caused.
Its the little things, you know. Proworld is great: you earn points, free shipping, the Swedish fish. The company actually cares about the customer. They dont have to give Swedish fish to your customers, but you do. I didnt get any, so I was a little bummed. I didnt get a decal I wanted, but it was refunded. No Swedish fish really got me though. I look forward to the fishies.
Everything else is great. I have not used everything yet. I have used the press machine and works great. I have done some jobs nice and quick.
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Hi Christine, Thank you for your recent order and speaking with our representative today. Glad we could clear up the 'hacking' issue you mentioned. We feel trying a different internet browser like chrome or firefox will allow the pages to load with more ease. Unfortunately, we do see some delays in USPS shipments around the holidays. Sorry for any inconvenience this may have caused.