• Pro World Inc

Pro World Inc

Overview

Pro World Inc has a rating of 4.17 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pro World Inc most frequently mention customer service, heat press, and timely manner. Pro World Inc ranks 27th among T Shirts sites.

  • Service
    17
  • Value
    19
  • Shipping
    20
  • Returns
    6
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
12
Neutral
1
Negative
2
55
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What reviewers want you to know

Positive highlights

  • Awesome products; great customer service and very fast shipping.

Critical highlights

No critical highlights yet

How would you rate Pro World Inc?
Top Positive Review

“Awesome service”

Tasha E.
1/21/23

Didn't know what to expect when placing my order online for such a large purchase. So when my items arrived very quickly i might add. Made me the happiest person. The packaging was great. Everything was in the boxes which made set up easy. Since my initial order, I've made several more orders. I highly recommend Pro World. The prices are affordable and shipping is outstanding.

Top Critical Review

“Have used them for years- but never again”

Promo G.
10/11/23

We have used this company for years, but in the last year they have really gotten bad. We are not a small account (Spent over $7k with them in 2022). Their art department has gone downhill with pieces missing from designs on proofs, colors not matching, adding outlines to things that don't need it, etc. This area of the company does not pay attention to detail or proof their own stuff before sending it out. They make errors and then you have to pay for expedited shipping to get it on time. We have a 3 strikes and you are out rule, their 3rd strike almost cost us a business and left us footing the bill for expedited shipping and overtime pay for our employees because of their errors. We are currently testing other companies and do not recommend them at this time.

Reviews (271)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user kdig
1 review
0 helpful votes
October 11th, 2023
Verified purchase

We have used this company for years, but in the last year they have really gotten bad. We are not a small account (Spent over $7k with them in 2022). Their art department has gone downhill with pieces missing from designs on proofs, colors not matching, adding outlines to things that don't need it, etc. This area of the company does not pay attention to detail or proof their own stuff before sending it out. They make errors and then you have to pay for expedited shipping to get it on time. We have a 3 strikes and you are out rule, their 3rd strike almost cost us a business and left us footing the bill for expedited shipping and overtime pay for our employees because of their errors. We are currently testing other companies and do not recommend them at this time.

Products used:
1 Color Value Transfers
Full Color Value Transfers

Thumbnail of user stevenc1956
1 review
0 helpful votes
May 17th, 2022
Verified purchase

Typical NJ attitude and they are just about the money they want you to buy way more than you would ever need wast your time then give you attitude about it. Use someone else these people are the worst.
Thanks for nothing jhon you lost another customer.

Tip for consumers:
Run

Products used:
I did not use them i canceled my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattc105
Matt C. – Pro World Inc Rep

Hi Steven, We appreciate your feedback. The custom transfer order that you placed was entered on a sheet size that only offered 1 design per sheet. Our representative provided options to maintain that same sheet but remove the additional designs to keep the same cost or upgrade the order to the gang sheet size that we offer. We are sorry that these options did not work for you but we appreciate you considering us.

Thumbnail of user diegot56
1 review
0 helpful votes
April 26th, 2023
Verified purchase

First time I ordered my print the submitted design was altered. I did not notice it during and approved it. My fault, but art get altered and that sucks, especially if you already have a designed logo. One print came is a larger than required box. Box was mashed but no harm to print.
So I took it on the chin, and made another order same results but this time I thoroughly check the design and had it corrected. Once again the print is in a larger box with nothing but one print. Box is smashed up badly and my print was crumpled up. Like why would place this one print is a large box. Heck the samples given were in better packaging why not what I paid for. Oh! And the kicker is it is $11 to ship what is equivalent to a sheet of paper. That makes it worse. So I am out $40+, they asked if I wanted a refund or a print and I was so upset with the experience I denied it. Should have gave me a refund anyway for my trouble but that is not what this company cares about.

Service
Value
Shipping
Quality
Thumbnail of user mattc105
Matt C. – Pro World Inc Rep

Thank you for your review. We are very sorry for your experience with our custom transfers. Once we were made aware of the details of the alterations to your artwork, our art department fixed the designs to your specifications. This is something that should have been done with your first order. With regards to the packaging of the transfer sheets, we reached out to our shipping department, and they have been instructed to pack the transfer sheets more securely to avoid potential damage in the future. We realize we cannot reverse what happened but do know that we appreciate your business and have already begun steps to make sure this doesn’t happen again.

Thumbnail of user coriser
1 review
0 helpful votes
February 15th, 2023
Verified purchase

Very professional and quick delivery. Very price effective and good quality material. Love the free samples

Value
Shipping
Quality
Thumbnail of user karenr824
1 review
0 helpful votes
February 10th, 2020

Very poor customer service. Ordered two vinyl's and took close to two weeks for delivery. Had to purchase from another company, received that order and finished project before even getting this order. Never order again from pro world.

Thumbnail of user rosannag3
1 review
0 helpful votes
July 1st, 2018

My stuff was delivered to Wrong address My Neighbor up the Street Ended up with my Prints! Your company printed out Wrong address label for delivery! I almost Lost $500 worth of supplies! Im so Glad I have great Neighbors! So Im hesitant about ordering more & your service accuracy! The paperwork was correct but the shipping label was missing a number in my address!

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From the business

ProWorld is #1 tshirt making site for iron-on transfers. Shop for Pro World wholesale inkjet transfer paper, heat presses, t-shirt heat transfers and more!

Company Representative

Thumbnail of user mattc105
Matt C.
Typically does not respond to reviews

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