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Claim Your BusinessProsoft3D has a rating of 2.36 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Prosoft3D most frequently mention credit card, password recovery, and phone number problems. Prosoft3D ranks 38th among Software Other sites.
Outstanding customer service period with you every step of the way. I would recommend this product to a friend
This company advertises a software to get lost or corrupted passwords. Their program does simulates some sort of window, but in fact it does absolutely nothing. The company was supposed to refund my credit card but I have been after them for 1 month now and nothing happens. DO NOT BUY FROM THEM. As an additional note: after posting this review the company suddenly woke up and replied to me and have finally refunded my money. Their excuse is that they had lost my email... ;)
After reading all the reviews of Password Recovery 5.0 I was concerned about it's legitimacy. I took a chance and purchased it. I got exactly the same result as most users reported. I was charged $29.95 when I was led to believe it cost $9.95. I immediately contacted Prosoft3D using their eMail customer service process (disappointing to learn they did not have a human to discuss the issue). They (Mandy) responded immediately with a promise to respond within 24 hours. Approximately 8 hours later I was notified that I would receive a full credit. Turns out that even though my credit card company reported a $29.95 charge, in reality I was only charged $9.95. The refund showed up as stated. I notified Prosoft3D that I would still like to try the program if they could explain how to use it (it's online instructions are not very intuitive). They immediately sent me a link to a download site which has their latest version of the program. Not sure why the original sales receipt did not point to this site. I downloaded the program and after convincing my anti-virus software that I really did want to run it, it launched with a much more intuitive instruction set. This version worked exactly as advertised. I'm not sure why their logistics are so problematic but in my experience it was definitely not a scam. It just took a little effort on my part. An issue that Prosoft3d might want to work on.
Tip for consumers:
Be patience
With the software I could open the password on my daughter's computer which was locked and it successfully changed. Thanks for your support in this matter, definitely will recommend your program.
Thank you for all of your help, it worked. I'm able to log on to my laptop again. Customer service was also attentive and helpful.
Julia
I bought their software and was very satisfied, it found my forgotten log on and downloaded quickly.
It worked, thank you. Installed quickly and it's easy to use. Will keep a backup copy for future use if I ever need it again.
Hi, I purchased the Prosoft3D and as it did not work for what I wanted I emailed them and was given a full refund without any hassles...
Thank you Prosoft3D... Cheers Irene...
I was able to recover my log in, thank you for your help I appreciate it.
Michelle
I just got back into my machine and did not have to enter password. It was quick and easy to use, thanks.
The program worked on the first try, I can now access my admin account.
Peter
Thanks it worked. I do not know how I forgot my login, but the program fixed it for me.
Regards,
Cathy
I have two PCs, one is brand new and the other is older and runs Vista. The software worked on both systems. Customer service was also very good.
It did work on our computer which we use for our database system, which is over 4 years old.
It was that quick and simple to install, thank you so much. I will recommend it to others.
Easy to use and good customer service, I used it on both my laptop and my desktop with a USB drive.
Quick response to customer support and software was easy to use.
Worked great. Thank you for your work and appreciate your help. Will actually forward your business to other people I know.
Ross
I was able to recover my password, thank you for your help. Finally able to get back to my computer. Thank you.
I was able to reset my 'master' password after a few attempts. I was also impressed with the support I received and will definitely recommend friends to this service. Dawn.
Just a thank you for the password recovery software. I got the software to work. Will let my family and friends know for the future.
Regards,
Daniel
Software worked and I was finally able to get back on my desktop. Sadly I am becoming more forgetful and if I don't use my computer daily, I forget!
Thanks again.
Louise
The program downloaded and installed with no problems and worked as it said it would. Thank you and will recommend others to your program.
Mary
Well, I Am waiting to see if they give me a refund. The software did not work at all. I couldn't even get it to work with plain text. I got the automated response so far. If anyone needs to know how to recover their password in windows 7 I can help you to do it for free. I ended up staying up all night and had to do what the software was supposed to do. They did give me a full refund so I am changing their rating. I am very surprised everyone did not get a refund. I think maybe they changed their policies or something?
I got it all downloaded and it worked great. Thanks- you literally saved me from having to buy a new computer. Thank you so much. - Margaret
I downloaded prosoft's new typing tutor program and it improved my typing quite a bit. It's easy to use and includes several typing lessons styles that make practicing a little more enjoyable, which is nice, because typing isn't always fun. There's also a game, which I haven't tried yet, but looks interesting.
I've recommended it to my friends who have also been looking to type a little faster, punching one key at a time takes a while.
Charles
The software worked well for my e-mail password but not for my zip file, not sure why. I contacted them and did receive a response quickly and they offered me a full refund even though it did work for one of the passwords I needed.
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