Prosoft3D

I wanted to try out their password 5.0 software to see if it worked. It was listed at $9.95 on their website and had a 30 day 100% guarantee. It said If I was unsatisfied I would be refunded my money. I figured what the heck I have nothing to lose.
Well first of all I tried to buy it for $9.95 but pop up windows kept asking me if I wanted to upgrade for $20 more. I declined and clicked download. But when I looked on my credit card statement they still charged me $29.95. That ticked me off on top of the fact the software did absolutely nothing when I downloaded it.
So I sent an email asking for a refund. They kept sending emails saying the refund was in progress. Still no refund. I sent more emails. They sent more emails. Still no refund. Then after several emails from their office person "Mandy" and over 2 weeks later I finally got my money back on my credit card. That was after contacting the BBB and filing a complaint. I am also contacting the FTC and filing a complaint. I actually don't know if they are crooks or just a quirky type of internet business. I have read a lot of bad reviews about them. Next time I'll be more careful. Life's like a box of chocolates you never know what you're going to get. Especially online!

The product works well and they provide e-mail support, prefer phone customer service, but they did respond quickly to my e-mails.

I was able to open my main user account with the program. It took a few days to install it correctly, but once I got it running, it worked as described.

I followed the instructions and I was able to find my old Vista login. I really appreciate the time they spent with me on the telephone. I needed help, as it was not as easy to use as I had hoped.

Everything worked well, but took a while to download. I needed some help and appreciate that they got back to me quite quickly. The program worked as expected and it's good to have on hand in case I ever need it again.

Tried signing in as administrator and it worked. I was using latest version of windows and the program installed easily, but I needed to re-download it a few times which took extra time.

Barbara

Down loaded (for 39.99) software as I forgot my log in windows 7 (Administrator) password that I changed a few hours ago. Does not work. No help over week ends
Sakhawat H

The program was pretty easy to use, although I also wanted to run it on my Mac and it only runs on windows. I was hoping I would be able to run it on both my computers. I will have to find another program for Mac, but for Windows it worked well.

The program was functional and worked well. Installation took some time and I had to restart my computer before being able to run the program, but once it started, I was able to get it working.

When I tried to access the software, the computer required my login to install. I had to copy the program to a USB drive and restart, and then I was able to get everything to work.

The program worked, I found the login. I had to restart my computer before I could run the program, not a big deal, as long as I got it to work.

I am still awaiting a firm response to my troulble report. I; have received three automated responses but no resolve. It also appears that I may have double paid for the recovery software.

Follow up to my reveiw of Prosoft Password Recovery Software. I reported earlier this week that it does not work. And it doesn't.

But, their customer service department did respond promptly and processed a refund.
Like to be fair, give thumbs down to the product but thumbs up to service.