• ProSoccerUK

Overview

ProSoccerUK has a rating of 4.01 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProSoccerUK most frequently mention football kits, and new kit. ProSoccerUK ranks 6th among Soccer sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    1
  • Quality
    5
See all photos

What reviewers want you to know

Positive highlights

  • We were told 10 days to delivery but it took 15 days, however, this was not a big issue.

Critical highlights

  • Absolutely shocking customer service from this lot.
  • To make things brief, kit ordered in August (and money taken from account), now in November -
How would you rate ProSoccerUK?
Top Positive Review

“Fab Service and Communication”

Hannah W.
5/21/22

Staff are Friendly and helped me complete my purchase of kits as I didn't have a clue when purchasing my daughter's a new strips for her schools team that I had offered to replace as it was falling apart at the seams. The kit was great value and good quality and would definitely recommend to others

Top Critical Review

“DO NOT EVER USE THIS COMPANY.”

amin h.
2/1/19

This company has the worst customer service I have ever been provided. They ignore your requests on numerous occasions before delivering your parcel. In addition to the poor service from the telephone customer service. Staff undertrained and lack of knowledge of systems. Unable to complete a simple task and answer queries. Due to calling numerous times there were many notes on my account however they missed this every single time. I am disappointed as I had to pay TWICE for a delivery that they messed up. They know how to take your money but will never deliver on time and give you an honest tracking of your order and the next process. They have absolutely mocked me by paying TWICE FOR A DELIVERY. DO NOT EVER USE THIS COMPANY.

Reviews (74)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) kit (55) order (40) trading standards (5) 10 days (5) company (21) 2 months (4) rain jackets (3) football team (5) phone (25)
Thumbnail of user hannahw419
1 review
0 helpful votes
May 21st, 2022

Staff are Friendly and helped me complete my purchase of kits as I didn't have a clue when purchasing my daughter's a new strips for her schools team that I had offered to replace as it was falling apart at the seams.

The kit was great value and good quality and would definitely recommend to others

Tip for consumers:
If you are unsure what to purchase give them a call they are super helpful

Products used:
Full Football Kits

Service
Value
Shipping
Quality
Thumbnail of user laurah2430
2 reviews
0 helpful votes
May 30th, 2022

Very happy with service. Delivery was quick and all items were as described.
Great customer service and delivery was made the next day...

Tip for consumers:
excellent customer service

Products used:
Junior Kit bags

Service
Value
Shipping
Quality
Thumbnail of user marcusw257
1 review
0 helpful votes
June 22nd, 2022

Excellent quality product, really fast delivery - amazing price! + staff very friendly and helpful

Products used:
Joma Jerseys

Service
Value
Shipping
Quality
Thumbnail of user jessicaf1355
2 reviews
0 helpful votes
September 20th, 2022

The goods are of high quality and at moderately affordable prices, the staff is qualified, responsible and polite, which contributes to the influx for further close cooperation. On the advice of the attendant
The order staff was successfully matched to my requirements and size

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyj57
1 review
1 helpful vote
February 11th, 2019

Great quality kit and good value for money, definitely would recommend to others! Arrived in a timely manner fully printed.

Thumbnail of user jasons329
1 review
0 helpful votes
December 29th, 2017

Great quality priced kits and speedy delivery, would recommend. Will be using again in the future for our away kit.

Thumbnail of user emmaj66
1 review
0 helpful votes
December 10th, 2017

Needed a kit quickly because I was let down at the last minute, the staff were really friendly and helpful and the kit arrived in time for our game and was excellent quality, will definitely recommend to others.

Thumbnail of user silicab
1 review
0 helpful votes
May 26th, 2013

Initially, I was apprehensive after reading through some of the comments written. However, due to the good price they are offering and the believe that everyone deserve a second chance, I took a gamble.
The whole deal turns out to be a pleasant one. Good price, detailed and well informed progress of purchase and an acceptable delivery speed. Not to forget the item is accurate and good quality.
I always believe credit should be given when it is due. Can't ask for more.

Thumbnail of user liamh15
1 review
0 helpful votes
April 15th, 2013

I just wanted to say thank you for your wonderful service. Following my order yesterday finding out it might take 10 days to arrive, and with me waiting to take it to Africa next week, I called you and you were able to send me a substitute kit bag package, which amazingly arrived today!

Thank you so much for being able to help me out and I am sure the kids I am visiting will be delighted with their new kit.

Thumbnail of user christopherm60
1 review
2 helpful votes
February 27th, 2015

Our experience with ProSoccerUK.co.uk, was absolutely outstanding from the first minute to the last.

We made an order over the phone and although we had very specific requirements we were never left to feel like this was an issue. We had our kit fully printed and delivered in 24 hours. The service we recieved over the phone and via Email was second to none.

I have had many dealings with Kit Suppliers over the years and never without a problem. Until this time. Almost instantly we recommended ProSoccerUk to another club who have requested a quote and will be making an order very soon. I would strongly recommend ProSoccerUK to anyone.

I have stayed in contact with ProSoccerUK after the order and the after sales service has been personal and pleasant. It has been a privelage to deal with ProSoccerUK and we will deal with them again in the future. We will not be looking at another supplier. As we got all we wanted and more.

Service
Value
Shipping
Quality
Thumbnail of user lewisp10
1 review
0 helpful votes
June 28th, 2013

Second season running I have used this site. Brilliant budget kits. I got 26 full kits with badge, sponsor, and numbering for less than £500. Last seasons kit took a battering, and held out throughout. 25+ games and there is still life in it. I am giving the kit to another team as their away kit next season.

Thumbnail of user tonyf18
1 review
0 helpful votes
July 2nd, 2013

Helpful, friendly staff who kept me informed about my order. Was amazed at the quality of the football kit. The team thought they were fantastic. Would recommend this site to anyone and will certainly be using them again soon.

Thumbnail of user oliviab7
1 review
0 helpful votes
October 18th, 2013

Can not fault ProsoccerUK. The football kits were excellent value for money, the website is easy to use and there is a vast choice of kits and colours. The printing was to a high standard. The football kits were a little later arriving than we were told but this was not an issue and suppose only to be expected in the busy times. We would use ProsoccerUK again without question.

Thumbnail of user garethj
1 review
0 helpful votes
July 25th, 2013

Quick delivery, brilliant value for money and the teams look great in their new kits. Printing and logos far superior to what we had with the last company we used. Will be recommending this website as it is a super site and easy to use. Thanks

Thumbnail of user katiej9
1 review
0 helpful votes
July 29th, 2013

I help run a minis football team and a friend recommended Prosocceruk for our football kits. The kits arrived last week and we are so pleased with the results. Our minis are overjoyed with their new kit and the adults are overjoyed with the price. We are now recommending Prosocceruk to other teams. Could not fault Prosocceruk and their customer service. Very helpful

Thumbnail of user keithb41
1 review
0 helpful votes
July 9th, 2013

I have used this company at least 4 times now and can honestly say that the football kits, track suits etc have always arrived when they say they would and we have never been let down by the quality of the goods. When I have called the staff have always been helpful and friendly and this is why I keep going back. Would recommend.

Thumbnail of user dawnj4
1 review
0 helpful votes
September 13th, 2013

Just wanted to write a review to say thank you to prosocceruk. We purchased a number of football kits and track suits from prosocceruk and we were really pleased with every aspect of dealing the company and staff. They went out of there way to help us and the results were brilliant. Thanks again for everything

Thumbnail of user rhysj1
1 review
0 helpful votes
April 14th, 2013

Thank you Nicola

Order received, all present and correct. Many thanks for your excellent service!

We will be in touch for some rainjackets very soon!

Thumbnail of user martinb48
1 review
0 helpful votes
August 2nd, 2013

The ProsoccerUK website is very clear and easy to use. The football kits ordered came on time and the quality of the budget kits were unbelievable. The print and embroidered logos are outstanding. We will be going back soon for tracksuits and rain jackets. Highly recommended.

Thumbnail of user tims41
1 review
0 helpful votes
April 22nd, 2013

Just wanted to say thank you for the delivery of the tracksuits i ordered.
The Quality is excellent and delivered in an appropriate time frame!
We will be coming back to order our Joma kit in the next few weeks...
Well Done Guy's!

Thumbnail of user maxw11
1 review
0 helpful votes
February 2nd, 2012

We recieved our kits and the quality was absolutely fantastic, they did a wonderful job. We'd all just like to say on behalf of Castlecroft Rangers and Balls To Cancer a very BIG thank you! The kit is fantastic and the service you provided was excellent. I'll certainly be plugging you guys to any club looking for a new kit!

Thumbnail of user karenw18
1 review
0 helpful votes
Thumbnail of user hb7
1 review
0 helpful votes
May 16th, 2012

Just a huge thank you for swift serviceand to say we are delighted with the printing ans tops/jackets purchased.

The kids love them! We will definatley be back for more!

Thank you again for all your hard work and fantastic customer service.

Thumbnail of user jasond35
1 review
0 helpful votes
November 30th, 2012

Very fast delivery. Good quality gear. Customer service was fast and efficient. Will recommend to others and defiantly will use again in the future.

Thumbnail of user rachelh11
1 review
1 helpful vote
April 1st, 2011

I was really worried after reading all of these scathing reviews as I ordered my Kit this morning. I went to the shops and when I came back I had a confirmation email with my order No, after calling a sales person to check the delivery times i was told the kit had already been dispatched and was given my tracking number and told that I'd have my kit on monday. So far I am impressed with Prosocceruk and will definately shopping here again... 10/10

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From the business

Football Kits from only? 99.00

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Company Representative

Thumbnail of user sandrad31
Sandra D.

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