• ProSoccerUK

Overview

ProSoccerUK has a rating of 4.01 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProSoccerUK most frequently mention football kits, and new kit. ProSoccerUK ranks 6th among Soccer sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    1
  • Quality
    5
See all photos

What reviewers want you to know

Positive highlights

  • We were told 10 days to delivery but it took 15 days, however, this was not a big issue.

Critical highlights

  • Absolutely shocking customer service from this lot.
  • To make things brief, kit ordered in August (and money taken from account), now in November -
How would you rate ProSoccerUK?
Top Positive Review

“Fab Service and Communication”

Hannah W.
5/21/22

Staff are Friendly and helped me complete my purchase of kits as I didn't have a clue when purchasing my daughter's a new strips for her schools team that I had offered to replace as it was falling apart at the seams. The kit was great value and good quality and would definitely recommend to others

Top Critical Review

“DO NOT EVER USE THIS COMPANY.”

amin h.
2/1/19

This company has the worst customer service I have ever been provided. They ignore your requests on numerous occasions before delivering your parcel. In addition to the poor service from the telephone customer service. Staff undertrained and lack of knowledge of systems. Unable to complete a simple task and answer queries. Due to calling numerous times there were many notes on my account however they missed this every single time. I am disappointed as I had to pay TWICE for a delivery that they messed up. They know how to take your money but will never deliver on time and give you an honest tracking of your order and the next process. They have absolutely mocked me by paying TWICE FOR A DELIVERY. DO NOT EVER USE THIS COMPANY.

Reviews (74)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) kit (55) order (40) trading standards (5) 10 days (5) company (21) 2 months (4) rain jackets (3) football team (5) phone (25)
Thumbnail of user jeffb17
1 review
2 helpful votes
June 16th, 2011

A bit of poo came out when i read the reviews after parting with £500... I should of read them before purchasing (schoolboy)... so i took the view and stance of being over nice to them as being aggressive or angry seemed to get the rest of these reviewers no where... everything i read, happened to me as well,, its not in the country, waiting for the socks, lost my previous email with printing instructions on... They just seem to delay as long as possible for some reason and make up stories to keep the delivery date pushing back. Maybe this happens sometimes but as i'd read what had happened to people before in seems too much of a coincidence. Think they must import the expensive kits from thailand when ordered and thats why the wait is so long... i can only speculate... I REALLY THOUGHT THEY WERE A BOGUS COMPANY, but after a 5 weeks i've received my kit and i have to say its very good quality and am very happy.
So if you don't mind waiting, alot of phone calls and worry, go for them as they are the cheapest... i think i'd been much happier if they'd just said its going to be 5 weeks and told me the truth,,, instead they promised me week after week that'll be there in a couple of days. Played with my emotions, i've gone gray... phew

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From the business

Football Kits from only? 99.00

http://t.co/FmlgoqRo

Company Representative

Thumbnail of user sandrad31
Sandra D.

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