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ProPlants has a rating of 2.01 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ProPlants most frequently mention customer service, and mothers day problems. ProPlants ranks 51st among Plants sites.
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A friend of mine send a beautiful arrangement, but because of the cold weather here in NY, it was frozen by the time I got home from work & found it outside. I called a day or 2 later and the rep (Sheryl Ann) assisted me and replaced the froze plant with a new one at no charge. I was even able to change the destination to my office to avoid the plant freezing again. She was a pleasure to work with and it was fairly quick. I am very happy & would use them again, and again! :)
After complaining about my first gift hydrangea which died within the week, I received a replacement which arrived looking beautiful. The very next morning the whole plant was wilted, even though I had followed directions to the letter. I called, demanding a refund for my daughter's account, not another replacement. She told me the next day she had received the refund, but neither of us will ever order from ProPlants again.
My cousins just sent me a Bark Potted Orchid plant and all the flowers except 2 are fallen off you had a fine net over them and the flowers had already fallen off in the netting. Very disappointing.
My Mother's day plant arrived late and half dead. I don't totally blame the shipper, as it sat in a hot truck or warehouse for 3 days since UPS does not deliver on Saturday as promised and never arrived until 7pm Monday night, sitting on the truck since 830 AM
Received a wooden box with 4 very small plants. Obviously the delivery box and been turned upside down. Got a box with 4 very, very small plants which were dumped out of their small plastic pots. Leaves yellow and broken. Told my SIL to dump this company and to see if she could get a refund.
I order this 6 months of plants package and it was great didn't have a problem at all so I decided to get a second round although they have the exact same plants and I had to call them every month to complain about not getting my plant and they sent me dead plants cracked pots when I finally got them but the few plants I did get that survived are very nice And are doing just fine now
I ordered a centerpiece for the first time for my mother's Birthday it was a Christmas centerpiece of eucalyptus and a candle and barely any other decorations, the ribbon was stringing on ends nothing about it said Wow! We had to decorate ourselves and for what I paid, well I'd like my money back!'
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