Promotion Pros has a rating of 4.4 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Promotion Pros most frequently mention customer service, cathie burton and great job. Promotion Pros ranks 144th among Promotional Products sites.
Was worried for a moment that the order would not be finished in time, but received it the last day in order to make a deadline. Correspondence was quick up until the end when I was worried, but otherwise product came out great!
My partner and I are being married next month and we were looking for a unique wedding guest "favor." I searched on-line and found PromotionPros.com and in doing so I found Hillary Danaher. This woman has the best customer service skills I have encountered in a long time. She is patient, interested in her customers and what they have to say, she goes the extra mile in suggesting creative things, she follows-up, she is overall amazing. She is why I am now a PromtionPros.com customer. If American businesses could find ways to clone Hillary Danaher, their profits would soar. I am always a bit leery of doing things on-line, especially if I am not 100% sure of what I am looking for, but Hillary made it a pleasure and she walked me through every step of the process. I cannot say enough positive things about my experience in working with her. 100% top rating!
The representative I worked with was very responsive and proactive. She kept me up to date on my order status and made sure I would received it in time for my event. I really appreciated PromotionPros reaching out to me, usually it is the customer who has to reach out and consistently check on the order, especially when they are on a close deadline like I was.
I was very happy with my order and the professionalism from our service representative. She took very good care of our order to make sure it was what we wanted.The pens were absolutely beautiful. I'm sure our church members will love the pens and lighted key chains. I will definitely be ordering from Promotiopros again.
As I noted, I was a bit confused by the imprint location/color section...this was my comment upon placing my order. Within one hour customer service had contacted me and confirmed the details of my order, and within the day had sent me the mock-up of the imprint. I could not be happier. I felt my small order was given the highest priority: you cant beat that.
I had the pleasure working with Cathie Burton.
She helped me with my order every step of the way.
She was very knowledgeable and very patient with all of my questions.
If it wasn't for Cathie's excellent customer service I would not have purchased from Promotionpros.
Now I plan on being a return customer!
I ordered cork coasters and they came out beautiful.
Fast & efficient. Structure is very well constructed!
Loved the live chat, both Heather and Yvonne were awesome! I was disappointed with the size of the logo on the pen. If it could have been larger or perhaps bold, I would have liked to have been told what options I had. I thought there was no other size options when I reviewed the proof. The white logo on the green pen is hard to see.
My ratings reflect the fact that the product I received was not the product represented on the site, and that I have not received a reply to my inquiry about the difference. I really don't have an issue with the price. I would have paid more for the correct product. Since I received the wrong item I feel as if I paid too much. I have not distributed the product, so there is still time to correct the problem.
Promotion Pros did a great job for us. They were friendly, easy to work with and prompt. Thank you!
Couldn't have asked for better customer service. We were on a tight deadline after another company had botched our order. PromotionPros not only delivered exactly what we wanted in the timeline that we needed, but worked with us the entire way to ensure our satisfaction. And they were kind, helpful and polite. THANK YOU!
So far so good. Looking forward to getting my items for an upcoming tradeshow and want to make sure they arrive in time for it as it is coming up soon! Yvonne has been very helpful and nice to deal with.
Yvonne was great and worked in my small window for delivery. My product came out great with our logo on it and arrive on time as promised.
Sandi Gripentrog was my sales rep. We had 5 items to get pricing and proofs and some items were custom items. Sandi provided quotes and proofs in less than 24 hours.
Cathie Burton worked with us on post-sale communications. Both women were excellent to work with.
All items arrived in the timeline promised. Everything was perfect.
This was my fourth order with Promotion Pros everything came on time and as I expected. Quality of the printing was great. Thanks again you guys make promotional products fun
We ordered pencils with our Chorus logo, name and signature color. They were great. We would definitely consider purchasing promotional materials from you again.
Good products, fair prices and fast shipping! We do advise to double check the entire artwork if changes are made, as new mistakes can appear due to auto correct!
The staff was very helpful in making sure our company advertising and product was perfect. Will do business with them again.
I was very pleased with the entire experience. I can't wait to order later this month for a large event in August. Thank you for your attention to our needs.
Our organization has ordered lanyards from PromotionPros multiple times. They are well made and always look nice. PromotionPros never fails to deliver.