PromGirl has a rating of 3.24 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 7th among Prom Dresses sites.
This company responds to reviews on average within 15 hours
I bought a dress for a ball and it was promptly shipped also the dress arrived in a box and they carefully package my dress. I have no complaints whatsoever, I'm very satisfied with my order. I buy formal dresses all the time and this is buy far the best shipping/packing experience I have ever had. Henris formal dresses company, shipped my $400 dress in a bag, so I'm definitely buying from this company again.
Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.
This dress fit perfectly throughout the hips. I did need to have the straps altered which was an easy fix, but other than that the dress was stunning. I have used PromGirl for 6 years of pageants and have yet to be disappointed!
Prom Girl has so many amazing dresses! I gave 4 stars because the dress I originally wanted wouldn't come in until a month later because it was not in stock. But I chose a different dress and I love it even more! I'm so happy with everything and I love how they have a customer service chat box right there at the corner of the webpage. Can't wait for my last prom as a senior! Thanks Prom Girl!
I will never do business with this company again. I have worked with other online businesses before but their return policy sucks. ALL the tags and dress was placed back in the bag that it was sent to us. My daughter just tried it on and it was too big for her and of course I missed the 7 day return policy. They told me to take pictures and send it and still denied me my return. LESSON LEARNED! PromGirl SUCKS
Tip for consumers:
Marissa has been great. I still don't like the return policy but Marissa is probably the only one that truely responded to my problem.
The size chart is very off, I normally wear a size 12 but I ordered a size 16 (3XL) and it fit perfect. The shipping had some problems but I after contacting the site I got my dress within 7 days. The dress is very gorgeous and fits well. Good quality as well, super excited for my senior prom!
This is the 2nd time I've ordered from Prom Girl, I am a little disappointed. The fit isn't spot on, like the first, it's a little snug. Several of the beads and spangles have fallen off already. I will keep because my daughter loves the dress, and the color is stunning. We chose the blue. Delivery was a little longer than the first dress, but arrived in plenty of time for prom and was packaged beautifully.
After reading a lot of mixed reviews, I hesistantly bought a dress from promgirl.com. It was supposed to ship out on Jan. 19, but it shipped on Jan. 13 and got to my house on Jan. 19! The dress looked just like the picture and it's stunning! The only problem is theres 1 gem missing. Otherwise, i would totally recommend this site to everyone. The lady I talked to was so nice!
My 7th grade daughter will be attending her 7th and 8th banquet on April 13th 2017. She likes the dress and I am glad she does. Teenagers now days don't like what parents buy, so I allowed her to get what she wanted. Goodpasture school-Nashville, TN.
The dress Arrived in a timely fashion and was of good quality material and was what we expected.The size chart was correct also.
I ordered this dress for a wedding. Good quality and the size was a true fit. I'm giving this a review 4 stars because I had to return the dress and I had to pay the shipping. With all the money these dresses cost, shipping should be free for returns.
The only reason I gave 4 stars is because the color had a slight variance. I thought the top was cream underneath but turned out to be gold. Everything else fit beautifully. Quick shipping.
The dress is really pretty. Came fairly fast. The beading is different than i thought it would be. Its not black like how it looks in the pictures, its dark colored but from far away looks black.
Our experience was positive, we received exactly what we ordered in a timely manner, we had no problems. Beautiful dress.
Tip for consumers:
Unless you are extremely tall, you will need to have the dress altered.
I loved my dress so much! It looked absolutely fantastic on me. However, it came later in the mail than the site told me it would.
We're so happy you love your dress! Please note if the dress has a "Due to Ship" date provided, it will ship out on that date and arrive in the shipping time selected. Please message us with you order number if you have any further questions. We'd be happy to help!
Prom Girl was very accommodating throughout all my purchases i made, I made 4 purchases all together. I had old credit from many many years ago and without knowing my credit had expired, i tried to buy more dresses for my prom this year and it wouldnt let me but i just called them, explained my situation, and they were able to reactivate the credit i had. I ordered two more dresses and i was starting to get scared because it was getting closer and closer to my prom date, but all of my orders got here in a timely fashion of about a week. I gave them 4 stars because even though my experience was phenomenal, its just annoying how if you get store credit, that credit eventually expires which I thought kind of sucked, but my overall experience was definitely amazing and we will definitely be shopping on Prom Girl again in the next few years for my sisters prom!
I have ordered from Promgirl around three times and I haven't had any complaints. Packages have arrived on time if not earlier, great customer service and although the quality is not "the best" it is good for an one time activity. That must be the reason why prices are reasonable. Most of us won't wear a prom or weeding dress twice.
However the dress itself has frays on it which is causing the zipper to get stuck every time we try to zip it. This is even when the dress is off my daughter. We really don't have time to send it back and mess with all that so we are just hoping it works on prom night. Great price and fast shipping though.
Not as soft as I was hoping for, but still really good quality and it looks just like the picture. I'm 5'6" and the medium is a little bit long for me, so I have to get the top shortened, but it's a great buy for the price and the back is very flattering.
Ordered my dress from prom girl and it came in very quickly! I am extremely happy with the quality of the dress and how fast I received it, but I was extremely unhappy with an additional $75.00 charge that was added on to my bill without any notice from prom girl.
We're happy you're pleased with the dress and shipping! Please note that all of our prices are shown in US Dollars and the funds would be deducted from your account in the correct equivalent amount. Message us with your order number if you need any assistance and we'd be happy to help!
We (my daughter and I) searched and searched and found that waist sizing always left her in between. Bust sizing and hip sizing were always perfect in the extra large. It seemed that all the extra large sizes ended their waist sizing at 34 1/2 in. Her size is 35 1/2. Which meant we had to size up. This caused us to have to have the bust altered. It really is a hassle buying the perfect dress and then having to have more work done on it. The dress was gorgeous and she looks amazing in it. I just wish the sizing were comprable to regular U.S. sizes.
The beading could be a little better but it was overall a very nice outcome. Alterations needed since it wasn't made for shorter people.
I ordered a prom dress and it came in less than a week but when I opened up the box I discovered something that looked like ink on my dress and immediately called the 1-800 number and they apologized and shipped out a new dress that same day. I received the new dress within 3 business days and it was perfect. It wasn't quite the color as seen in the picture but everything else was perfect. The beads and jewels were beautiful and I felt like a princess.
Perfect dress just like picture, and cheaper that what I found in stores for same exact dress. Just make sure you are ordering the correct size. I ordered my daughters usual size, then measured her after placing order only to realize I should have ordered a size smaller. Even though my order had not processed I could not change or cancel the order. So I then had to order another dress and return the 1st size minus a re stock fee. Big lesson on my part, but they do state this on website. Fast shipping as well.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
In business for 16 years, PromGirl is based in New York City and Middletown, DE.
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. We try to make exceptions when possible but we are not able to accept every late item. We would be happy to look further into why the return was denied if you can please message us with your order number. Thank you!