ProKennel

I wish I had read all these reviews before submitting an order through this site. I know I won't be doing this again. It was odd because initially I felt that the customer service was good - the response was good and the customer rep Allison, gave me information I require, not once but twice. She said I would get my package on the following Thurs/Fri (giving the impression the latest would be the Friday). I then contacted her once again after I placed my order to confirm this and she verified this again. I found out later that the shipment would arrive later, making it impossible for me to collect (I'm from out of town) and when I tried contacting another rep, Angela, I suddenly got a long distance call from Allison while I was still on the customer service chat box! She was abrupt and defensive from the the get-go, claiming that this was FedExs responsibility and that they had no control over what happens after they ship it out. Granted, I understand that, but I told her she should not have informed me TWICE that I would get it by Thurs/Fri. It's because I thought it would arrive in time that I purchased the product! Then she said, just go to get your shipment next week then... like she knows what it's like for me to arrange my work schedule, day care etc. to get down there?!? She said all US customers know that arrivals are just estimates. So, now it's a jab at people from outside the U.S.? She really should have just said, "Thur/Fri but it's just an estimate, it could arrive later because it's all up to FedEx..." which basically what she just told me on the phone. What the@&#%? If that wasn't enough, she even said, "I don't know what you want me to do..." I said basically said I order online all the time and I don't have this problem when another company tells me when to expect a product. Being a customer rep, it's not service and it's not helpful, to tell a customer... basically, "tough luck, not my problem"... I told her I know for next time and decided to put this review online too because of how she handled that call.