ProgressiveReviews 78

0 stars. Absolutely deplorable company and the roadside assistance person should be fired.
My girlfriend got a flat tire and called Progressive's roadside assistance to change it. The man who arrived had no tools and when we told him that we didn't either, he was rude and condescending to her. He said "You clearly don't know anything about your own vehicle." which was extremely rich, because he couldn't even figure out how to detach the spare tire from under the truck.
He didn't help at all and left and we had to go buy tools to do it ourselves. On the way to the store, my girlfriend got an invoice from Progressive for $95 for the above roadside assistance which WASN'T EVEN PERFORMED.
When I do this to somebody, I'm a scammer, but when Progressive does it, it's called insurance.

Underwriting just adds people to your policy without your consent. Never do Autopay with them; you don't get your money back.

I have had several policies with Progressive (vehicles, trailers, ATVs) for well over 20 years and haven't had an issue with them until now. I always disclose the members of my household as required. This year, Progressive decided they did not believe me. Progressive decided that several people lived in my 1-bdrm home with me and unilaterally added them as drivers on my policy. I have no idea who these people are or why they were associated with my address. In adding these strangers, Progressive divulged personal information about them to me as well, including their full names, dates of their last several claims, years of birth, driver's license states, last 4 of their licenses, number of years licensed, marital statuses. These strangers have different last names from each other and from myself. They also have drivers licenses in three different states--none of which are my state. In doing a quick internet (public records) search by myself, I was able to find a true address for at least one of them. Progressive should be required to do more in-depth research and not put the onus on me to tell them someone does not live with me. Progressive did not call to ask me about these strangers. Progressive's only call was to push for bill payment after they increased my premium--but since I knew I had paid my policy in full, I dismissed the call as a scam. Progressive should not rely on emails--these are often phishing tactics and dismissed as well. To add insult to injury, when I called Progressive, I was met with pedantic script reiteration and zero attention to customer service--there was not a smile in that voice from the word "hello". I told them I did not know the added drivers and yet they repeatedly asked "How do you know___?" So I will be moving all of my policies to another provider now and because both my husband and I were treated so poorly on the phone, we will share our experience with as many people as possible so they can avoid feeling bad too.

You are not allowed 10 days like they say to postpone your payment date if an emergency happens you are stuck and they will not allow you to pay the 10 days if you are on your renewal month totally horrible customer service I could call my old insurance company the little green guy and they would change it to a date I needed when I asked and never gave me attitude about it on the phone.

Here to report (once again) the fraud operated by Progressive, which operates Price gouging, as they notice that people return to their original quote, few hours after the initial estimation.

I got a quote on June 30th for 294,50US$

For some personal reasons, I did not manage to pay on the same time (important element, as you will see in a bit)
Progressive sends me my quote and confirms my price

Today I click on the link they sent me and…surprise surprise!
The quote has been price gouged across all dimensions and it is 15% more expensive in just 4 days.
As I call the operator today, she said that:
1) It is normal for them to run checks after the midnight of the same day. Following that they can change the price (+15% increase in my case). This is due to some sort of regulations
2) If I had paid at the same time, I was seeing the quote, the price would have not changed by a single penny ( i.e.: that regulation check maybe applies or maybe not. But the price would not change)
It is role of every citizen to report the greedy, immoral and unethical behaviour of those businesses. Insurances are the most hated companies across the United States – and for a good reason.
This is a clear indication of one of the many reasons, for which people HATE THEM

Company has been reports to the BBB and the Texas department of insurance for illegal practices

I was involved in a car collision I was hit from behind and pushed into the car in front of me, traffic was moving but the car in front of me came to an abrupt stop so I had to do the same the car behind me did not, the crash report says the same thing. Progressive received my crash report but apparently now" the driver who hit me says it was not her fault her insurance company is Statefarm, they are not claiming liability even though I was told their claims adjuster is out of town for 2 weeks so how can they say the driver who hit me is not at fault and if they did a virtual investigation why can't they talk over the phone about their findings? I can't even contact the claims adjuster for state farm at the moment. But the best part is I was told that my damages may not be paid for because the person who hit my car can't afford to pay for my damages and the car I was pushed into, mind you that car has no damages I have photos and video from the scene of the accident so pretty much I have to pay for my own damages. Progressive is not being proactive in my opinion they could try order footage of the accident or try to investigate further in my behalf just like Statefarm is doing for their client, Well today I attempted to get footage from FDOT, myself and I'm getting a lawyer as well because I most definitely was not at fault, and when I get this all straightened out I'm switching car insurance, I am not happy with progressive at all, they have "one" job and they've failed...

My husband and I sign up for auto insurance we are over 60 with excellent driving record. We notice after a few months being with progressive over 300 dollars more was taken out of my husband checking account. They added a sick person that doesn't live with us and don't even have a license all unknown to us.They did not spoke to my husband or I before they went in and take out what they wanted out of my husband account. Shame on these people. Please keep a eye on your account.This is taken advantage of seniors citizens,shame on these people.

Don't take Progressive auto insurance, when you have a claim, they want to give you wherever they want, it's too expensive and it's not a Quality responsibility auto insurance, I have been using this auto insurance 1 year

The other driver was at fault and has Progressive. My car was totaled. They really gave me a low price for a 2017 with 80k miles on it...only $*******! Well that's whenever my bank sees the check. They mailed a check to the bank and it's day number 12 and still nothing. Meanwhile I had to return the rental 12 days ago...thinking funds would be sent electronically! So I'm left vehicle-less and can't apply for another car loan due to the current one still showing in full! I am very disgusted and hope I never have to deal with Progressive again!

I signed my 16-year-old son up for car insurance in September 2023. Ever since then, his rate went from $190 a month to $315 a month. I had it automatically come out of my account, so I wasn't keeping tabs on it. I had no idea. They were going to continuously overcharge me. Progressive decided to add five other people to my son's insurance policy on his car, four of whom are not even with us anymore and haven't been. When I filed the policy, the fifth person that was added was someone no one's ever heard of. Not to mention, they charged me for this and have no intention of refunding my money. This is very unprofessional, and I was on the phone with them for an hour yesterday, trying to figure out who wrote that policy, what took place, and why it's incorrect. I've never seen a professional business act in such a deceitful manner. I will never do business with these people again after the policy expires, and I'll make sure to tell everyone how poor Progressive's service is. I'm just astounded by how I let this company get away with doing these wrongful things to me. That's just the tip of the iceberg.

GO WITH ANYONE BUT PROGRESSIVE! I have been insured with them for four years; a completely clean driving record, no accidents, no tickets, not as much as an unpaid toll. I have always made my payments on time, and IN ADVANCE! I have not asked a penny from this company. Today I got a letter in the mail saying they were canceling my policy and would not allow me to continue insuring my car through them because I have a Kona. There have been theft issues with this car, but I have taken it to the dealership TWICE for security software updates and a tracking chip to be placed, but Progressive basically told me today it just wasn't worth the "risk" to keep insuring my car. They do not care about you, your family. Save yourself trouble and go with any other insurance company.

DO NOT EVER MENTION INSTA-CART
DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc.
THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED,
BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE.
THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE.

THEY SHOULD BE SUED! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES...
DO NOT RECOMMEND PROGRESSIVE TO ANYONE!

I would like to write this review about Progressive motorcycle insurance. I have carried Progressive insurance on my motorcycle for over 10 years and never had any claims or violations during that time. This past year, in April of 2022, I experienced the loss of my very pristine 2009 Can-Am Spyder while it was parked inside my garage. The entire property, consisting of our cabin, garage, and approximately 92 pine trees, succumbed to a wildfire which consumed everything in a 22,000-acre area. When I reported this loss to Progressive, they insisted on towing the remnants from Flagstaff (where the wildfire was located) down to Phoenix to be assessed for the damage, even though I had sent them pictures of the burnt frame, which is all that remained (even the engine and wheels were gone). They stated that they needed the frame's VIN number. I had to plan a trip up to the burn area to meet with the tow truck operator to point out the wreckage, as I also had several off-road ATVs that were also lost in the fire. The towing company could not give me an exact time, so I had to be nearby the burned property during a 4-hour window when they might show up. Once the truck arrived, the driver refused to pick up the wreckage because it was too far back in what remained of the garage, and he was going to have to move some other objects to get to the motorcycle frame. Fortunately, I had another person there with me, and together the two of us were able to make enough room for the tow truck's winch to hook up to the motorcycle's frame and drag it out and onto the flatbed of the tow truck. Then the truck left, and I never knew where my frame ended up. I did receive a message sometime after, confirming that my motorcycle was indeed a total loss. They failed to offer a settlement amount which was enough to replace my motorcycle. My 2009 Can-Am Spyder had just 4000 miles on it. This bike was always garage kept and never was ridden in rain, mud, snow, or anything that could cause any cosmetic or mechanical damage to it. I expressed my disbelief about the amount and even sent many examples of comparable motorcycles for sale within 500 miles of my location. The people at Progressive told me that they didn't need to provide enough payment to purchase another motorcycle, just the market value. Okay, market value seems to me to be the amount to purchase a like model vehicle. Makes sense, right? I never asked to have any kind of vehicle to use since mine was burnt up. If it were my only means of transportation, this might have been the case. What if it had been stolen? What if it could've been repaired? Then, I would have needed a temporary vehicle to drive. I never asked nor was offered any of these. At any rate, I will never recommend Progressive insurance to anyone and will never use this company again. I thought this was a decent and reputable company, but it turns out they are neither.

Well I decided that after 8 months of being with progressive, and being taken to the bank, I then decided to cancel my policy, meanwhile, progressive thought it was a good idea to charge my account 3x the amount, $395.00 totaling over $1000. Unauthorized charges and being notified by my bank, however I do plan to exercise my rights as a customer, after my cancellation I were to receive a refund of $275.39 well out of retaliation progressive is now sending me a bill for $139.00 Not in the state of Minnesota are these behaviors ARENT honorable and I plan to receive my refund if need be through litigation……. Thanks for your business progressive…..

I am making sure to write reviews all over. I need my fellow people to not purchase the wrong policy. In fact to not use the wrong company. Seeing how many negative reviews of this company there are should be eye opening to them. Or they just dont care! Progressive has the snapshot program that may help drivers save money based on your driving habbits. They now use an app on your smart phone that does NOT know when you're driving. Many times I've been negatively impacted by others driving when I ride along with someone. Not every single time but quite a few impacts have happened to me because of phone use. I never use my phone while I drive. In fact I religiously refuse to. So the fact I have dings on my record for 60% of the drive being on my phone is crap. Not happy and would not recommend this to anyone. I will not do business with progressive EVER again. My family and friends will be hearing about this. Absolutely ridiculous. And when you reach out concerning this they told me "it can tell when you are and are not driving". Clearly not. I personally would fire my entire team of directors with how ashamed I would be to run this company. This feels like absolute robbery

Avoid this company at all costs. They are totally dishonest. They will add your underage children to your auto insurance policy even if they don't have a permit. They charged me over $900 to insure my underage child and refused to give me my money back. I'm surprised that this level of dishonesty is even legal.

I have two vehicles. I have two policies with progressive. My commercial policy lapsed. By 2 days. I renewed my policy on June 11th. Today when I went to renew my registration on my commercial vehicle I discovered my driver's license has been suspended for five months. They never even recognized my payment in full for my commercial policy! Even though I had another policy full coverage that covers me on any vehicle I drive they reported to DMV that I had absolutely no insurance at all! DMV suspended my license. I will be canceling two policies with progressive. Stay far away! You're nothing more than a number to them and a profit margin that's it! They're so large they have no idea what they're doing!

One of the worst insurance experiences. I had started my 6 month premium with them on Jan. 2023. They had charged $760 premium for a 6 month period. And when the 2nd 6 month period was about to start, they had increased the premium amount to $1462 (Almost double the initial amount). The reason that they had stated was obnoxius saying that they did an assessment of the area and the increase was due to 'rate adjustment'. Can't think of a better way to rip off money from the customers. Now that I want to add another vehicle to my existing policy which expires in Feb. 2024, they are giving me a quote for the whole 6 months although the new vehicle will be used only for 4 months of the policy period.
One of the customer care representatives put me on hold for 20 mins and then just hung up on me even after I clearly explained the math. Upon calling them again, they state that no matter when the vehicle was bought or added to the policy they still collect the premium for 6 months. This is the most illogical thing I have ever heard. Absolutely annoying. I don't know what to call this other than a way of literally stealing hard earned money of the customers.

I spent over 6 hours on the phone with various Progressive agents because I couldn't purchase insurance for a second home, boat, or umbrella polices on line. My only option was to call and give up 6 hours of my life instead of an hour or less answering all of Progressives' questions on line. They also pulled the bait and switch on me, also. They only asked a small number of questions on line, gave me a quote, and then when I went to purchase, I was required to call the sales department. After they asked me additional questions, my "quote" went up
$600! Come on, Progressive! This is the 21st century!

I was violated by having my car broken into. So I filed a comprehensive claim. Next thing I know this no good company decided to double by payments without any explanation. It is counterintuitive to have insurance when you need to use it and that's what happen. We'll Progressive if you took the time to inquire about your customers you would have found out that I have been driving for 50 years without any accident. So how the hell can you consider me an un safe driver. All you are to this company is a number and nothing else. Consider your self warned. Please don't get insurance from this company. Bad business!