ProductionBase UK

The company is an absolute scam - the phone isn't working (called more than 20 times one day during various times and been said they were on a lunch break - totally unprofessional - apparently their lunch break lasts 5 hours).
They don't respond to emails at all, unless you contact your bank. They don't conform to trading standards and should be investigated by some trading authorities. Staff threatening in emails, because I wanted to cancel my subscription, which they charged me for anyway as you can't find cancellation button. Instead of trying to resolve your issue, they send you a generic email and don't even refer to your questions. Cannot believe leading TV channels advertise on their website. Scam.

I was charged a yearly subscription without approval and they don't want to give refund despite the fact i canceled it on the last day of my previous year subscription. Completely ignoring Direct Debit Guarantee indemnity claim.
I have been member with Production Base over many years what i get in response of my first ever enquiry with them - zero loyalty respect, you aren't going get your money basicaly.

I'm a student and wanted to gain experience in the film industry i registered with production base hoping to find potential jobs, i am stupid and should have looked for reviews coz i signed up for the free trial thinking there would be a button to cancel it, there isn't! So now i've had to deal with money going out my bank account after deleting the account, i'm now worried that next month more money will go out.
They also don't seem to like answering phones and replying to email, complete and utter scam

Like everyone else, it's hard to cancel. They are apparently above the law and will give a refund within 14 days of the contract starting. They don't send an email to your personal email address like a normal company. The only notice you get is through their own message inbox, so if you never use and forget then they will take your money.

Do not bother with this site. Waste of time.

Taking out money without your permission shows the site cannot be trusted, I would avoid using this job site you shouldn't have to pay for it.

This company doesn't allow you to cancel. When you try to cancel it is very difficult. I had to cancel twice in order to show that it has been cancelled. When I tried to cancel when they charged me for the next years subscription without any warning, I cancelled and then they said it was too late so I lost my money. Someone needs to sue this company only then they will realise what they are doing to people.

No alert regarding renewal and completely inflexible about a refund. Not worth the effort of joining let alone the money.

Took my money without my permission, they take advantage of job seeking freelancers by luring them in with the promise of leads. There are very few to none actionable leads here, DO NOT SIGN UP.
They refuse to return my money which they took without my permission, citing their nonsense company policy as an excuse. I am currently attempting to get my money back through paypal but I'm not hopeful, do not even attempt a free trial with these charlatans.
Someone else mentioned filing a formal complaint with Action Fraud - I would recommend anyone else considering this to go ahead and do it, these people will only stop when the law comes crashing down on them.

I got charged for membership without pre-warning when I thought I had to cancel my membership.
I asked them kindly for a refund and they found all types of excuses to avoid talking about the issue via email, saying that they would communicate using different methods.
After a couple of email exchanges with them they stop answering although I had continued writing to them to ask for an explanation, they are totally bad people and someone should report them.
They are awful scam people and i will file a legal action against them

Backhanded company that has no interest in their customers, and only on making their money. The only company I've been connected with that is not open about renewals. They do not send out notifications to your email or anything else - just a note in your on-line messages (which you don't get notified about). They don't give you a cooling off period - even if you've not used the site for a year. Their instructions on the site about how to cancel your membership get you caught in a link-loop as the links all refer you to each other, and not to any place where you are able to cancel. The customer service is poor, and they are not interested in any reason, issue or problem you may have - only that you've paid your money so anything else is tough. It's not even like they have any worthwhile or unique jobs.

AVOID LIKE THE PLAGUE

Barely any jobs outside of London and most jobs are available elsewhere anyway on free job sites. Auto-billed me after my 7 day free trial expired and then refused to refund me even though I got in touch within an hour of being charged - one of those companies who's entire business model revolves around hoping people forget to cancel a trial, not sure how this practice is even still legal. Customer service was truly awful and quite unprofessional. I was a newly established freelancer and wasn't in a financial position to lose money to these scalpers.

I cancelled my account (because the whole service is a waste of time) and yet they continued to charge me. When I protested, all they replied with was to say it was against their policy to provide refunds. This was after they took my money without my permission! Awful company.

I consider myself rather tech savvy, and able to navigate sites and such very well. However ProductionBase really got me mad with how their site is set up to make it REALLLY hard to cancel your subscription (though if u message them they will claim its all in the agreements, etc). I looked for a few days to figure out how to cancel it, and eventually assumed that it was a free site, as there was no obvious way to cancel.
It was only on asking their chat help, that they explained you HAVE to click on 'Dashboard' and then and ONLY then will your 'My Membership' option appear under settings. On any other tab, this is not an option.
Extremely frustrating, and will not be using this scammy site again. Good for fiinding companies...but theri website needs a LOT of work.
Hope this helps anyone else who is looking to figure out how to cancel their subscription.

Once you got charged for an unwanted service, they will be unreachable. Never never ever subscribe any of their services. You will never be called back from any job offers. All are fake and useless. If you are applied for a trial, just go and cancel your subscription. Otherwise, goodbye to your hard-earned money.

A rubbish CV consultation is the only thing I've ever had from them. Accidentally paid for several years, but wouldn't refund as I was a day late cancelling.

If I could give 0 stars then I would, I have never seen this before from any company.
Money grabbing thieves.

I subscribed to this site for a long time and got absolutely nothing out of it (despite being very experienced at what I do). All the jobs I saw on the site were also on free sites like Facebook and the customer service is absolutely dreadful.

A complete waste of money. Do not waste your money!

Absolute scam. Beware. Signed up to 7 day trial which I tried to cancel on the last day but system wouldn't let me. Tried again the next day to be told money had already been taken and therefore couldn't cancel so started an instant chat and phone call to be told no staff were available to sort the issue and would only return 4 days later. Then told I would not be given a refund and had my cancelled subscription reinstated and they started to send me unsolicited emails. After 2 weeks of emails and complaints a manager finally called me only to tell me, in a patronising and rude manner, I had to trust that their system worked perfectly and it was my fault and they would not refund me. When I questioned this he hung up on me! Worst customer service experience ever.

After having money stolen from my account with no warning was refused a refund.
I urge others coming here to report Productionbase to Action Fraud https://www.actionfraud.police.uk as this will be the only way to stop their antics and protect others in future. Pursue them for a refund as the wording 'this is our company policy' actually means nothing in law and is just used to fob you off.
Also - be aware if you do manage to find the way through the layers of pages on the website to the hidden cancellation page, they will not send the promised confirming email - so you would not have proof of cancelling when following up.
The guy who founded this site was a good guy but he sold it to a bunch of scammers long ago.

Scamming and money-grabbing company. Their subscription policy is not clear and doesn't have an option to opt-out. They will charge you again automatically after one year without notice and, once you're charged, they refuse to refund even if you ask for a cancellation on the same day, in complete disregard for the Consumer Rights Act.

Plus, pretty much all of their job offerings can be found elsewhere online for free - be it on Indeed, LinkedIn, Facebook groups or any of the many freelancing and crewing websites out there. Unbelievable that this company still exists, absolutely avoid.

Do not go anywhere near this company - they provide next to no service for your money as all the jobs they feature are available to people with no need to pay, on free to use sites and Facebook.

The company is also cynical in their terms and conditions, hiding what they do in corners of their website and in hard-to-read Terms and Conditions.

In short then, avoid them like the plague!

Production Base is a useless website which charges people for the promise of film/TV jobs.
They are a parasitic and unnecessary 3rd party between recruiters and talent.
A job should pay YOU - not the other way around. This is a scam.
It's sad and disgusting that companies like this even exist.

Really disappointed at my experience with PB. Like many people, I signed up for their 7 day free trial. On the last day I had put a reminder to cancel my membership (with 9 hours to spare), but was told I couldn't cancel my membership as payment was in process. Payment has also been attempted before the 7 day free trial was up. The customer service is terrible and I got auto responses which were clearly copied.

This is a service to help people find work, so presumably a lot of people that use the service are unemployed or new to the industry, so it feels like they're really preying on the vulnerable here.

Now I'm tied into a year long subscription for a pretty bog-standard service.