• Pro Drinking Fountains

Pro Drinking Fountains

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Overview

Pro Drinking Fountains has a rating of 5 stars from 13 reviews, indicating that most customers are generally satisfied with their purchases. Pro Drinking Fountains ranks 20th among Industrial Supply sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Returns
    2
  • Quality
    4
See all photos
How would you rate Pro Drinking Fountains?
Top Positive Review

“Excellent Service”

Jacob M.
10/21/22

I have ordered water fountains from this company of 3 separate occasions so far and each time my order has been packed and sent out the same day it was placed. One order I put in late Friday afternoon and I had the fountain in hand Monday afternoon. The rep I have dealt with, Casey, has been excellent! I will be ordering another fountain next month to replace another aging unit. Thank you so much!

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user jacobm1108
1 review
0 helpful votes
October 21st, 2022
Verified purchase

I have ordered water fountains from this company of 3 separate occasions so far and each time my order has been packed and sent out the same day it was placed. One order I put in late Friday afternoon and I had the fountain in hand Monday afternoon. The rep I have dealt with, Casey, has been excellent! I will be ordering another fountain next month to replace another aging unit. Thank you so much!

Thumbnail of user brendaf635
1 review
0 helpful votes
May 28th, 2021
Verified purchase

This was one of the best experiences I have ever had purchasing an item off of a website. Casey was excellent at helping with any questions I had concerning my purchase and was always prompt with his responses. The product was delivered in a timely manner and in excellent condition. I would most definitely recommend doing business with this company.

Products used:
sink

Service
Value
Shipping
Quality
Thumbnail of user barrys663
1 review
0 helpful votes
February 21st, 2023

We used this company to purchase drinking fountains for our customer and all went well. The customer received 1 unit that was damaged and we reached out to them and they responded immediately. Laura Schnob was our CSR and stayed on this till the end ensuring all issues were resolved properly and in a timely manner. Laura we thank you and wish all customer service interactions were like the one we had with you. We will utilize Pro Dinking fountains for our projects in the future..

Thumbnail of user ashleyw585
1 review
0 helpful votes
February 25th, 2021
Verified purchase

With all the gimmicks and scams online, I was pretty hesitant to order from this website. I'm so glad I did though.

Our company needed a replacement water fountain, and as a last resort I landed on this website. A friend sent us the link, and the product was cheaper than amazon and the official company website, so I just hoped for the best.

Our product arrived quite timely, and all was well until we found that one of the pipes seemed disconnected/ not usable. I pushed back the thought "Oh no, we've been scammed..." and contacted customer service. The representative, Laura, was warm and extremely helpful, and actually gave the issue a lot of attention+ follow-up. Our water dispenser issue was fixed promptly.

This kind of human customer support is beyond anything Big Tech offers these days, and I'm so glad we supported a -smaller- business.

Service
Value
Shipping
Thumbnail of user teresav257
1 review
0 helpful votes
April 21st, 2022

Dan was very courteous, patient and understanding and helped resolve my concerns expeditiously. Issue was satisfactorily resolved.

Products used:
chiller

Service
Value
Shipping
Returns
Quality
Thumbnail of user kareno1023
1 review
0 helpful votes
August 26th, 2022

Laura from Pro Drinking Fountains was so helpful to me when I needed to purchase a water chiller. She immediately helped me find the right product and confirmed the shipping dates for me. She was prompt courteous and friendly! Great customer service!

Thumbnail of user jesseg258
1 review
0 helpful votes
March 11th, 2021

Ordering was easy. Speaking with Laura Schnob, the sales associate has been amazing. Get back to me ASAP. Ordered 2 for our customer already.

Products used:
Water Oasis R1P - Remote Water Chiller, Adjustable Thermostat, 1GPH Refrigerated

Service
Value
Shipping
Thumbnail of user johnr3883
1 review
0 helpful votes
August 26th, 2021

I spoke with Laura on the Thursday, she gave me great advice. After some thought and checking prices, I rang her back and ordered her recommended product. They were the best price and had it in stock. It was delivered the following Tuesday, great service in these challenging times.

Tip for consumers:
Speak with Laura!

Products used:
Elkay Water Fountain and Bottle Filler

Service
Value
Shipping
Quality
Thumbnail of user suedec
1 review
0 helpful votes
January 5th, 2022
Verified purchase

This is the first time using https://www.prodrinkingfountains.com/. We purchased the wrong sink and Marianne was able to help us find multiple solutions we needed to either exchange the sink or ideas on how to use the current sink. She went above and beyond my expectations. I'm so grateful! In the end, we are happy with the product and decided to keep the sink we ordered originally. We didn't need to go down the route of return. Thank you, Marianne!

Products used:
Elkay ESSB2118C Wall Service Commercial Sink, Lever Faucet

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylers823
1 review
0 helpful votes
March 16th, 2023

Laura was so knowledgeable in what she does, she made us ordering our new water bottle machine 100 times even better. This company is so lucky to have her with them!

Thumbnail of user tonyat154
1 review
0 helpful votes
October 6th, 2021

I called to just get some clarification on a specific product and instead I received the full treatment. I was all ready to order online from their website and Marianne was awesome, she helped me find the right bottle filling station that would fit our needs, she took the order and sent me an invoice.

Thumbnail of user bettef10
1 review
0 helpful votes
May 7th, 2021

I had a question about a certain drinking fountain filter being in stock and how long it would take to get them, Laura Schnob contacted Elkay and answered my questions in a matter of minutes.

Service
Value
Thumbnail of user toniah44
1 review
0 helpful votes
June 7th, 2022

Thank you to Laura for all her assistance with my water fountain order. She was able to answer all my questions quickly and placed my order for delivery the SAME WEEK!

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